61 Grassmarket, Old Town, Edinburgh, EH1 2HJ, United Kingdom
#76 of 168 hotels in Edinburgh
Guests' ChoiceBased on 3531 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.6
Facilities
8.2
Staff
9.0
Value for money
7.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Michaela
Czech RepublicComfortable and well-equipped rooms, very friendly staff at the reception, location a short distance from the old city center.
Stayed in May 2024
Reviewed: 7 May 2024
Paige
United KingdomThe sister hotel was next door so got confused which one we were staying in
Great location
Stayed in May 2024
Reviewed: 7 May 2024
Awassada
ThailandI wish staffs could provide clear instruction and more helps when the fire alarm went off, but it’s understandable as it’s a bit of chaotic time.
Location and comfort.
Stayed in April 2024
Reviewed: 2 May 2024
Ray
IrelandStaff very friendly and helpful. Great freshly cooked hot breakfast
Stayed in April 2024
Reviewed: 2 May 2024
Lyn
AustraliaThe bar fridge didn’t work and it took awhile to sort that out
The staff were very friendly and helpful The location was perfect We were able to get fresh milk for our tea
Stayed in April 2024
Reviewed: 1 May 2024
Jean-paul
ChinaNothing
Location
Stayed in May 2024
Reviewed: 1 May 2024
Broderick
United KingdomThe flush in the toilet of our room wasn't great. There was some construction work going on our floor (they are busy renovating the rooms) but that couldn't be helped and wouldn't mark it down on that basis.
The room was absolutely beautiful with a lovely view of the Grassmarket and Edinburgh Castle. The staff gave us an upgrade and were very accomodating with all the requests. I definitely would stay here again.
Stayed in April 2024
Reviewed: 30 April 2024
Julie
United KingdomNeeded a better hairdryer, and a plug near the mirror
Style and location
Stayed in April 2024
Reviewed: 29 April 2024
Elizabeth
United KingdomThat the hotel has a nice pool. Didn’t use it this time but i have in the past
Room was very clean and plenty big enough. And my breakfast was very tasty
Stayed in April 2024
Reviewed: 28 April 2024
Nikos
GreeceBreakfast was poor (it was not included in our room rate - thankfully- but we got once a la carte). Housekeeping services were poor. Most days we used the do not disturb card but the day they got in they just made the bed and refilled coffee amenities. They did not fill the shower gel (it was empty by the day we have checked in) and they didn’t replace used glasses and mugs.
Room was big enough and comfortable Location was excellent, you could go anywhere on foot Staff was pleasant and helpful especially the day that fire alarm was activated and we had to evacuate building.
Stayed in April 2024
Reviewed: 25 April 2024
Andy_422
SingaporeThe rooms got pretty cold in the evenings.
The room was relatively spacious and the water dispensers helped us stay hydrated throughout our stay. The staff were also very helpful in recommending possible places to visit on a rainy day.
Stayed in March 2024
Reviewed: 22 April 2024
Christopher
United KingdomPillows.
The pillows were like bricks and not comfortable.
Stayed in April 2024
Reviewed: 20 April 2024
Mara
Greecelocation was great, the staff were very polite, the room was very comfortable
Stayed in April 2024
Reviewed: 20 April 2024
Barrie
United KingdomNothing. We were very pleased.
We didn’t take breakfast
Stayed in April 2024
Reviewed: 20 April 2024
Gillian
United KingdomOur room was a little tired looking, particularly the carpet. The restaurant was closed except for breakfast; however we were made aware of this when we booked. When we arrived we were informed of some building work going on during the daytime, however this did not impact us greatly as we were mostly out and about.
Location was excellent for a short stay, ideal for exploring the old town, main attractions and restaurants. The room was clean and comfortable. Breakfast was superb, enhanced by a wonderful view of the castle!
Stayed in February 2024
Reviewed: 19 April 2024
Epstein
United KingdomSink in the bathroom was blocked & old hair etc. was stuck in there so my partner had difficulty shaving.
Great location. Bed & cotton sheets/duvet cover were so beautifully crisp. Room was lovely & large - we got upgraded!
Stayed in April 2024
Reviewed: 19 April 2024
Michael
United KingdomOngoing renovation work
Good location, friendly staff
Stayed in April 2024
Reviewed: 18 April 2024
Catriona
United KingdomRoom was suitable for our needs but felt that it could have done with a full length mirror or at least another mirror in the bedroom. Not easy to dry/style your hair without one.
Location was perfect for our purpose
Stayed in April 2024
Reviewed: 18 April 2024
Gemma
United KingdomClean and modern. Excellent breakfast Friendly staff
Stayed in April 2024
Reviewed: 16 April 2024
Borbala
United KingdomProbably the only mentionable thing for us was due to the construction next to our room. However, the workers did not start until 9 a.m., so we could sleep peacefully until then. Otherwise, everything was excellent.
When we arrived and departed the receptionists were very polite, helpful and kind. During our stay all the staff members we met were friendly and smiling. The rooms were all very clean, tidy and well-equipped.
Stayed in April 2024
Reviewed: 16 April 2024
Susan
United StatesThere is no longer a restaurant or bar. They only serve breakfast. Wasn’t informed before making my reservation.
Location.
Stayed in March 2024
Reviewed: 16 April 2024
David
United KingdomNothing
Clean and friendly in excellent location
Stayed in April 2024
Reviewed: 16 April 2024
Marcia
New ZealandThe renovations meant that there was constant noise and no access to the bar/restaurant apart from breakfast. We also had to wait a long time to check in, an hour past the 2.30 stated in the information.
The location was incredible.
Stayed in April 2024
Reviewed: 14 April 2024
Fiona
United KingdomSeveral lights in room were missing lightbulbs
Great location- with helpful staff and easy check in - facilities were excellent with lovely bathroom - fridge and safe in room which was a bonus
Stayed in April 2024
Haad Yao, Thailand
Puerto Vallarta, Mexico
Olean, USA
Sölden, Austria
Rotorua, New Zealand
Moonee Beach, Australia
Dubrovnik, Croatia
Kukci, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content