Front Desk staff friendly and very helpful. Bar,restaurant and serving staff were fairly inexperienced in high standard hospitality. Although not unfriendly, they lacked finesse and customer awareness. This was particularly noticeable in bar service, which seemed understaffed with inexperienced staff members. Possibly this was because it was a weekend, but the hotel did not seem particularly busy. We were attending a charity banquet and the food seemed like 3663 catering packs, rather than chefs prepared in the kitchens. However, breakfast was of good quality and quantity, but let down by slow clearing of tables and refilling of items on the buffet trays.

Nice layout and spaces to sit and relax

Stayed in May 2024

Thought the food not breakfast was mediocre Eg my mushroom veggie burger had a very thin slice of cheese So do my grand son Medium quality Break fast was good but rationed ie pastires would run out and staff state there are non Then they appear much later For four star hotel would expect tea and coffee service at break fast but it was self service and queues . Room service person was not given tray for food and struggled with our order He must of dropped some as some of our food was on the floor in the corridor Plate Of food was slipped over edge and piles so we knew the plate had gone arry Again mediocre half a popadom ? Soft . Bat was good with good selection of drinks and decent price Staff worked hard and are under staffed hence struggling with tasks Our room had no plug sockets by the bed so an extension had to be rigged up to use a air med machine. Cannot plug mobiles etc near to the bed Nice room though and good cleaning service Would stay there again but would have to be for less per night and would eat out

Stayed in May 2024

The pillows in the room were too soft.

Breakfast was nice but sometimes had to wait for the food to come out. Room was very comfortable.

Stayed in May 2024

We had quite a wait for the meal. You were busy, bank holiday weekend, but it was a little annoying.

Meal was well cooked, well presented and very tasty. The rcommended wine went well with our steaks.

Stayed in May 2024

Waited an hour and half for main course as dish was undercooked. Staff were brilliant but the kitchen needs some work

Location

Stayed in May 2024

Waited an hour for our food. No clean tables to sit at full of glasses and plates. Under staffed. No staff to clear tables or ask to clear tables. Over priced food which was not of standard. Jacuzzi broken on the Bank holiday Monday.

Stayed in May 2024

They will start charging extra £25 for up to 2 dogs

Very good for Channel Tunnel especially if you have pets

Stayed in May 2024

Breakfast, poor room stuff.. not towels

Breaftast very poor. We went at 9 am and bakery was finish, not enough ; the fruits was finish, when is go is go. No much choices. Very cold in the night first night i can't sleep. Looking for another blanket but no more. Dont supplie with conditioner shower cap, glass. The second morning miss the towel, just one for my husband; not in the wardrobe , i have to used my husband one as well. The spa facilities excellent. Clean excellent; not much staff around. The clean staff very kind. If all this things improve can be excellent.

Stayed in May 2024

The dated room. Door damaged at the bottom. Noisy corridor. Very dusty. Beds made but not dusted. And I am allergic to dust. So a bit disappointing really.

The location.

Stayed in May 2024

After booking Q Hotels emailed to say that they were now charging £25 for taking a dog - previously no charge. I visit the hotel regularly, and have no problem paying a supplement, but it should be clear on the booking form. Still good value however.

Friendly helpful reception staff. Special requests accommodated. Updated lounge menu.

Stayed in April 2024

Very friendly staff and great location

Stayed in April 2024

Staff in the restaurant on Sunday night were rude, they looked as though they hated the job. Not one smile and looked as if they were arguing. Spa day lunch was horrendous, we got told it was tomato soup, Caesar salad wrap, and Eton mess instead my daughter got Caesar salad and a fruit salad.

Pool, spa and sauna was great. It was my daughters birthday and left a card and little spa gift in her room which was lovely

Stayed in April 2024

Poor service in bar area and restaurant waited to long to be served

Spacious and good all round

Stayed in April 2024

Waited an hour for a meal order.

Good room.

Stayed in April 2024

The gym did not open on time. We were waiting outside for over 30 minutes. This was on a Saturday morning. There was only one jacuzzi. Would have expected a huge hotel Like that to have at least two. Apart from the above, I enjoyed my stay

It was good and breakfast was ok. Not a lot of variety but still enough yo make me and my family happy. I will definitely stay there again.

Stayed in April 2024

The room although well equipped was a little dated. No socket next to the bed made it difficult to charge appliances and use them as an alarm. Although the food was great, the service was slow and a little painful at times in the restaurant and the bar. Tables are not cleaned in a timely manner - staff would walk past dirty plates on tables on their way back to the kitchen or stand chatting at the bar area rather than collect empty glasses. I waited over an hour on one evening for my dinner. When it came it was great.

Great location next to the M20. Wonderful welcome by the reception - who were very helpful. Large room with a very comfy bed. The gym is very well equipped and pretty quiet first thing in the morning. Walkable to the Ashford Warren for a pleasant morning walk. All the food that I had was of a high standard.

Stayed in April 2024

Very close to Sainsbury's so we were able to stock up for our drive through France.

Stayed in March 2024

Room furniture is a bit dated

Stayed in April 2024

A safe deposit box in the bedroom

Location of hotel, friendliness of staff

Stayed in March 2024

Spa being fully booked and no availability.

We enjoyed the breakfast and leisure Centre. But we we’re disappointed as we could not get booking at the Spa

Stayed in April 2024

My daughter and cousins in their 20’s weren’t treated as well as we were and infact my daughter felt she was being made to be a nuisance. All she had done was ask housekeeping to clean a certain area in the room And it was met with a bit of protest and the room Was cleaned EXCEPT that area. She had to call reception again and was met with well That couldn’t be true and has it happened again! (My baby, her sibling had been sick in the room). Other than my daughter’s experience (and she has other things happen too) we enjoyed the hotel. One thing to mention is that you will need to ask the swimming receptionist how to use the lockers as the instructions is not on the disabled/family changing room despite them telling me it is. We did book a table for dinner but when we read the menu we decided to eat out. The prices didn’t reflect the items on the menu and we asked some diners if they were enjoying the food and they said no! There is a Sainsbury a stone throw away and it’s huge. The hotel itself if about 10/15 mins from The station and designer outlet by car. I think a little playground would be a good idea for the kids so running around isn’t the only thing to do when not swimming, they have the space for it.

I found the staff to be polite and helpful, I only ever really spoke to front desk but they were fine. Breakfast greeting was always cheerful and encouraging. The beds we found very comfortable and my children loved the experience of the hotel. The room was clean and anything I needed was brought by housekeeping quite promptly. There is lots of parking just remember to input your registration in their machine. Breakfast was great! Always fresh and someone to help if needed. Kids loved the swimming and hated having to get out of the pool, the pool spa area was always busy and we were there for 3.5days.

Stayed in April 2024

Parking a bit hap hazard - I had to drive along the pavement due to someone parking in the road and not leaving space - I think the car park was full but staff should stop this.

Comfortable room.

Stayed in April 2024

The curtains were very dusty The meals had limited varieties for dinner Needed a small fridge in rooms

Pool Jacuzzi Lounge Staff

Stayed in April 2024

It is difficult to switch on heating. No instructions.

Stayed in April 2024