41-54 Buckingham Gate, Westminster Borough, London, SW1E 6AF, United Kingdom
#182 of 1,010 hotels in London
Guests' ChoiceBased on 3942 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 7 May 2024
Velia
United KingdomN/A
Very spacious room
Stayed in May 2024
Reviewed: 7 May 2024
David
United KingdomBreakfast - too busy
Location, facilities and staff
Stayed in May 2024
Reviewed: 7 May 2024
Assel
United Arab EmiratesNothing
Everything was perfect
Stayed in April 2024
Reviewed: 6 May 2024
Gomathinayagam
IndiaGreat service, fantastic Indian food
Stayed in April 2024
Reviewed: 6 May 2024
Kevin
United KingdomOnly one lift working and breakfast was queued.
We were upgraded - Enough said!
Stayed in May 2024
Reviewed: 3 May 2024
Dunstan
AustraliaThe breakfast room is often crowded and you might have to wait for a table. One of two guest lifts near reception was being repaired, which resulted in slight delays.
The room I had was a good size for London and well appointed. It must have been recently renovated as everything seemed quite new. Breakfast had great options, especially the Indian choices. The location is very good as it is near St James tube station and close to many iconic London landmarks. The staff are very friendly and always try to help. And I got a great rate, especially for a London hotel of this quality!!
Stayed in April 2024
Reviewed: 2 May 2024
Christopher
South AfricaThe amount of time it took to check in
We were upgraded which was really nice.
Stayed in April 2024
Reviewed: 2 May 2024
Debbie
United KingdomNothing
Beautiful. Great location. Incredible staff.
Stayed in May 2024
Reviewed: 2 May 2024
Iain
United KingdomSmall details the curtains did not shut properly.
Great location. Lovely rooms. Friendly staff. I’ll be back.
Stayed in April 2024
Reviewed: 30 April 2024
Daniel
United KingdomNothing
Fantastic service - brilliant staff and the room was amazing
Stayed in April 2024
Reviewed: 30 April 2024
Balbeer
AustraliaNothing. It was wonderful.
We were given an upgrade.
Stayed in April 2024
Reviewed: 29 April 2024
Samiksha
United KingdomWonderful location , great breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Furhana
United KingdomNil
Interior decor was beautiful. Very big and spacious. Hotel had a good smell there was piano playing in the background. Loved walking past the court area. Staff were very friendly and nice. Our room was upgraded which made us very happy.
Stayed in April 2024
Reviewed: 29 April 2024
John
United StatesI cannot think of any right now. My over all stay is pvery pleasant. We used their outdoor covered patio. Its also heated and even in the cold, rainy night we stayed there with our family just chatting about our daily walk around the city
I love everything about our stay. We stayed for 5 days. The staff are all very helpful and courteous. They upgraded us to the newly renovated bedroom, new bathroom tiles, everything new. We stayed at the Wellness building and the smell as you enter the building is just like a spa and relaxing. You know youre "home" as you enter the lobby
Stayed in April 2024
Reviewed: 27 April 2024
Matthew
United KingdomThe que at breakfast
The staff are very accommodating
Stayed in April 2024
Reviewed: 27 April 2024
Sean
United StatesThe vitality pool (jacuzzi) is semi-heated - much better than being cold of course... could have been warmer, but the wet and dry sauna were worth using for sure.
Excellent selection and the service was great. Nice view from glass pavilion. Mimosas while waiting to be seated. Great job all around. The staff friendliness couldn't be better.
Stayed in April 2024
Reviewed: 25 April 2024
Ryan
United KingdomNothing not to like really. Breakfast was a little crowded and had to wait to be seated, but that said the food was excellent.
Location and very beautiful
Stayed in April 2024
Reviewed: 24 April 2024
Louise
United KingdomOnly problem was the congestion using the lift, it always seemed totally full!
The rooms were a really good size with excellent provision for the guests needs. Staff were honestly helpful, friendly and professional. Food at breakfast was superb!
Stayed in April 2024
Reviewed: 23 April 2024
Preetha
United StatesLocation is awesome. The breakfast buffet is extensive and value for the money!
Stayed in March 2024
Reviewed: 22 April 2024
Colin
United KingdomSome minor maintenance and housekeeping issues raised with reception on departure.
The location was perfect for our purposes. Very quiet for a London hotel. The Staff were excellent, always helpful and courteous.
Stayed in April 2024
Reviewed: 21 April 2024
Iurie
MoldovaDuring the check-in we need to wait about 30 min, because Mr. Biruk forgot about us (unfortunately). We came after long trip.
Excellent location in the centre of the city. The room is clean and confortable with all necessary things.
Stayed in April 2024
Reviewed: 21 April 2024
Chirag
QatarWhile checking in at 10.30pm (after travelling for 8+ hours) was made to wait for 15-20 mins for the check in (when there was only one person ahead of me in the queue) as there was only one staff member.
Great location, got an upgrade on my room, great breakfast
Stayed in April 2024
Reviewed: 20 April 2024
Elouise
United KingdomBreakfast was a little chaotic.
Fantastic facilities and location, rooms super spacious and modern.
Stayed in March 2024
Reviewed: 20 April 2024
Muhammad
South AfricaLaundry service charges are, with respect, ludicrous.
The location was excellent, room was great.
Stayed in April 2024
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