The bed frame had ornamental corners which stuck outward and cracked shins! A couple of cushions placed at the corners solved the problem.

The breakfasts were excellent. The variety leaves no-one disappointed. The price at £15 was excellent value. The hotels proximity to the Beamish Museum Park is the best in the area.

Stayed in May 2024

The grounds and its setting

Very grand building We attended a wedding

Stayed in May 2024

Evening meal in the Stables was very disappointing. Bed was too small and had a footboard (I'm 6ft1 and couldn't fit in it). The room was uncomfortably hot.

Staff were all lovely, it's a beautiful building and the wedding I attended was fabulous. Breakfast was very nice, room was clean and had a nice view from it.

Stayed in May 2024

A bigger bed would suit some people. A woodland walk would enhance one's visit.

Location is brilliant. Staff attentive and professional. Food excellent.

Stayed in May 2024

Room advertised with garden view, but when we arrived it was a small room with a view of the fire escape/roof, which wasn't great for child with claustrophobia. We spoke to the incredibly kind and helpful receptionist who explained that this was a reoccurring issue with Booking.com bookings - apparently rooms are advertised as having a garden view when they don't. This is obviously something that Best Western have to sort out directly (and soon) with Booking.com, but on explaining our issue the receptionist kindly changed our room so we could indeed have a garden view. The room we had was ample, with an antique bed and wardrobe - however, the bureau had peeling wood which hadn't been polished/repaired, and which snagged the material on an item of clothing. It would be a quick fix to sand. Windows were beautiful original sash, but the pulley/weight system wasn't working properly, so risky for little fingers and hard to control fresh air flow. Lift wasn't working when we got back from restaurant in the evening, so had to use stairs - no problem usually, but as a disabled person with fluctuating physical capacity, this presented an additional challenge. TV was small, and far from bed with limited services (terrestrial) - minor detail, but not in line with other mid/higher range hotels. All in all it's a beautiful building with great staff, comfortable beds and a nice restaurant, good food etc... but it would benefit from some updating and maintenance.

Great location; kind, helpful and friendly hotel staff. Good dining facilities, beautiful breakfast & dinner. Attentive wait staff. Nice grounds to walk around. Peaceful.

Stayed in April 2024

There is no mobile reception what so ever, and when I asked at reception if they had Wi-Fi I was told to go on their website and logon as a guest, but this was not possible. There was no information in the room how to do this. And keys all the rooms still have brass keys with huge key rings that you have to carry around

The meals in the restaurant were great, and very good value. Grounds of the hotel are stunning, but parts of the hotel are a bit tired.

Stayed in May 2024

Double room yet only one small stool! Also noise from external fan unit excessive particularly during the night.

Location and grounds.

Stayed in May 2024

Our room a little tired .. the window was broken and the bed was a small double .. lift … well it was experience! Breakfast .. bread choices were limited .. and the toaster was not that great ..

Location and the grandeur.

Stayed in May 2024

No meats or cheeses for continental breakfast

Friendly efficient staff

Stayed in May 2024

Room very small but great for our need which was just to sleep

Location for our purpose of visit to go to wedding party at another venue. Excellent value for money.

Stayed in April 2024

The evening meal was not very nice not good value both my partner and myself were not happy with the food. Breakfast food was limited.

Helpful friendly staff Location

Stayed in April 2024

Brilliant impressive building. Comfy rooms and a fantastic restaurant.

Stayed in April 2024

The elevator door closes with a big bang ; could be rectified. The exhaust fan in the toilet made a lot of noise (rather eerie & disturbing) .

Big and comfortable room with a decent bathroom. Garden view from window. Ample space in room with a cupboard and a writing table. Quiet at night. Good breakfast options. Helpful staff. Grand 12th century manor well maintained and equipped with all modern facilities. Well manicured lawns too.

Stayed in April 2024

Nothing

Everything clean beautiful room and food excellent a great stay

Stayed in April 2024

They need to think about business travelers we need somewhere to work

The room very spacious, however, lacked a writing desk and well positioned power sockets. Plently of parking and easy access. Large grounds so you can go for a walk.

Stayed in April 2024

Only got lost once trying to find room. It's an unusual layout. Would have liked to spend time in the grande entrance lounge, lazing with a book, drink, and log fire. However, each day it was busy with a wedding. I do appreciate this would be a fabulous venue for such an event.

The location was stunning, and I would love to return in the summer to see the garden in colour. This would add to the grandness of the setting. Inside the adaption to a hotel was tasteful and sensitive, the rooms had the height and elegance of a grand hotel. The windows seat in our room added to its charm. Initially, the access to the restaurant was unusual, crossing the courtyard, but soon realised this was a necessity for the stables and hall to be kept true to their architectural original plan.

Stayed in April 2024

The lift door on the first floor could be difficult to open when in the lift, and as we normally travel with our scottie dog,the hotel becoming dog friendly would mean we could come again.

Staff, hotel and grounds, and closeness to Beamish Museum were excellent.

Stayed in April 2024

Rushed breakfast on last day

Location Friendly staff Comfy room Good Parking Lovely surroundings

Stayed in April 2024

Small bed in the room we had

Lovely hotel, with friendly & efficient staff. Clean and bright rooms

Stayed in April 2024

The old country house was very tastefully turned into a lovely hotel. Liked the original features. Great restaurant on site too.

Stayed in April 2024

Small detail but the shower gel is quite hard to get out the spout thing is hard to manage

It was spotlessly clean and cosy

Stayed in March 2024

Problems with the wardrobe door which the hotel were aware of, but we were still allocated the room. Doors were removed on the following day after more problems. Bar ran out of bitter early on Wednesday evening with no alternative to offer. Requests for condiments had to be repeated and items not required with the meal were still served.

Location. Very near to the outdoor museum which was the reason for the visit

Stayed in March 2024

Entrance hall was a bit stark.

The restaurant/bar area was excellent as was the food. The room was small, but adequate

Stayed in March 2024

Basic breakfast. No extra effort here. 1 small sausage seemed a bit mean. Everything seemed like the minimum they could get away with. But still good food

Location View grounds room adequate

Stayed in March 2024