University of Kent, Canterbury, CT2 7NS, United Kingdom
Based on 16 hotel reviews
7.0Cleanliness
8.3
Comfort
8.4
Location
7.8
Facilities
6.7
Staff
9.2
Value for money
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 16
Reviewed: 22 July 2021
Paul
United KingdomKettle didn't work and shower cold first morning
Didn't try
Stayed in July 2021
Reviewed: 19 July 2021
Graham
United KingdomHot water in either shower or basin would’ve been quite useful.
Stayed in July 2021
Reviewed: 17 July 2021
David
United KingdomNo hot water in morning!
More than adequate for purposes
Stayed in July 2021
Reviewed: 13 August 2021
Peter
United KingdomI was running a 10k at the University of Kent so location perfect and a pleasant walk into Canterbury
Stayed in August 2021
Reviewed: 20 July 2021
John
United KingdomCheck in was only downfall. I arrived out of reception hours and it was over 40 mins before I got my keys
Staff were absolutely brilliant. Great value for money
Stayed in July 2021
Reviewed: 18 July 2021
Marilyn
United Kingdomthe building was like a maze and we got lost several times.Its a 60's/70's functional style with dark corridors. the showers didn't have any hot water on the day we left so that was disappointing but it wasn't the norm. the tea and coffee in the room was nice to have but I had 4 sachets and my friend only had 2..not sure if I was lucky or she was unlucky. we arrived at 7pm and all eateries were closed..nowhere nearby to eat.
great selection of hot and cold food served by very helpful staff. flasks of hot water and coffee on the table meant we could help ourselves without having to get up and queue. pleasant refectory bright and spacious.
Stayed in July 2021
Reviewed: 18 July 2021
Hilary
United KingdomUncomfortable bed, only enough for 1 cup of tea or 1 cup of coffee in the room, no more. No hot water, while this was presumably a rare occurrence, there was no offer of a reduced price or compensation.
Handy location, clean, ok breakfast
Stayed in July 2021
Reviewed: 16 July 2021
Roger
United KingdomThis is not as it describes itself in any sense a hotel. Signposting to it is virtually non existent and the outside area is ugly and surrounded by waste bins. Finding where to check in is a task in itself. The room was like a prison cell with no TV or view. £80 a night for a claustrophobic hall of residence room hardly big enough to swing a cat is ridiculously overpriced. Also nothing was open on the campus. No bar, no restaurant. A thoroughly depressing experience. I know universities need the money but never again.
I had a spotlessly clean, albeit, soulless, room. The breakfast, once I had discovered where it was, was very good. The receptionist was helpful.
Stayed in July 2021
Reviewed: 14 July 2021
Rachael
United KingdomClean and comfortable. Cycleway and walkway available with route into city. Breakfast was well served and tasty.
Stayed in July 2021
Reviewed: 29 September 2021
Paul
United KingdomThere are no comments available for this review
Stayed in July 2021
Reviewed: 24 August 2021
Peter
United KingdomThere are no comments available for this review
Stayed in July 2021
Reviewed: 23 July 2021
James
United KingdomThere are no comments available for this review
Stayed in July 2021
Reviewed: 22 July 2021
Steven
United KingdomThere are no comments available for this review
Stayed in July 2021
Reviewed: 21 July 2021
Peter
United KingdomThere are no comments available for this review
Stayed in July 2021
Reviewed: 21 July 2021
Ian
United KingdomThere are no comments available for this review
Stayed in July 2021
Reviewed: 14 July 2021
Anonymous
United KingdomThere are no comments available for this review
Stayed in July 2021
Showing 1 – 16
Korčula, Croatia
Palm-Eagle Beach, Aruba
Thessaloniki, Greece
Sölden, Austria
Lastra a Signa, Italy
Bad Krozingen, Germany
Kahramanmaras, Turkey
Paris, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content