Hever Court Rd, Gravesend, DA12 5UQ, United Kingdom
#10 of 22 hotels in Gravesend
Guests' ChoiceBased on 255 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.2
Facilities
8.0
Staff
9.2
Value for money
7.9
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Malcolm
United KingdomRestaurant a little austere with harsh decor....
Great welcome and excellent customer service. Dinner was exceptional.
Stayed in May 2024
Reviewed: 19 May 2024
Alexandra
United KingdomThe rating I gave the room is because of the bed - the mattresses were uneven and I think perhaps might have seen their day and need replacing.
The warm welcome from the receptionist who kindly changed my room to a ground floor one when I told her I had a knee injury that made stairs a challenge for me. The room and bathroom were immaculately clean. Breakfast was excellent and I was impressed to have poached eggs made fresh, to order - so many hotels clearly make poached eggs in advance and warm them up so they're never hot - that was not the case at Best Western and I complimented the lovely lady who made my breakfast.
Stayed in May 2024
Reviewed: 29 April 2024
Julian
United KingdomDated furniture in rooms all needs a bit of a refurbishment
Arrived really late due to traffic delays and the really friendly night porter was great, as was the kitchen breakfast lady.
Stayed in April 2024
Reviewed: 22 April 2024
Akosile
NigeriaThe fact that the heater doesn’t come up until around 2pm.
It was all cool
Stayed in April 2024
Reviewed: 3 April 2024
Malcolm
United KingdomThe weather
Super location as we could quickly get to the M25 and then West to our destination. Pleasantly surprised how quiet our room was so close to the M2.
Stayed in April 2024
Reviewed: 27 March 2024
James
United KingdomThe only comment. I have a shower in the morning and that was provided. But some like a bath which wasn’t there.
Friendly and helpful staff. Evening meal - lamb shank was great. I had a continental breakfast which was fine. The room was excellent decor and bathroom to a high standard. And the bed was supremely comfortable.
Stayed in March 2024
Reviewed: 12 January 2024
Garry
United KingdomEach day I asked for the room to be ‘made up’. Room staff removed plastic ‘glasses’ but never replaced them. They didnt refresh tea and actually put a used mug back in the cupboard with the clean ones.
It was very quiet in general with a totally secure car park. The suite was spacious and the food was of really good quality.
Stayed in January 2024
Reviewed: 14 December 2023
Bud13
United KingdomNo real restaurant in the Hotel, just pub food. That is missing for a best Western.
Nice hotel with great staff. Rooms are clean and there is free parking.
Stayed in November 2023
Reviewed: 8 December 2023
Soetkin
BelgiumVery friendly staff!
Stayed in December 2023
Reviewed: 8 November 2023
Adam
United KingdomThe doors do not shut properly and you have to slam them. You can hear other peoples and wary that it could wake other guests when closing your own.
Friendly staff. Comfortable room.
Stayed in November 2023
Reviewed: 23 October 2023
Mark
United KingdomNothing
Great and I even got fried bread when I asked for it!!
Stayed in October 2023
Reviewed: 20 October 2023
Michael
United KingdomThe drink prices in the bar were a little ambitious. It would have been nice to have had teaspoons in the room.
Good location for Ebbsfleet, room was comfortable and dinner was fine.
Stayed in October 2023
Reviewed: 18 October 2023
Chris
United KingdomThe shower wasn't the best!
Breakfast was very good. Staff were brilliant!!
Stayed in October 2023
Reviewed: 16 October 2023
Steve
United KingdomShower was a little weak
Simple hotel but clean and friendly. The staff especially were excellent and gave the hotel a very friendly, happy, feel. Room was clean and in good condition.
Stayed in October 2023
Reviewed: 15 October 2023
David
United KingdomLarge comfortable room. Helpful friendly staff and good value for money.
Stayed in October 2023
Reviewed: 13 October 2023
Ewa
PolandNot to far from London 1:30 min, rooms renewed new bathrooms, carpets... The Staff are all very friendly and helpful. Parking is free and seems safe. It was my second stay at the hotel big improvement within one year in modernizing the hotel
Stayed in October 2023
Reviewed: 9 October 2023
Nickey
United KingdomNo lift
Best Hotel I've ever stayed in with amazing staff
Stayed in October 2023
Reviewed: 9 October 2023
Leanne
United KingdomIt’s very oldie worldie but they are currently decorating so hopefully once that’s done it will make it more modern
The room was clean, staff very helpful
Stayed in October 2023
Reviewed: 29 September 2023
Long
ChinaThe only sorry thing about this place is the janitor or housekeeping lady, they don’t even knock and open my room 9am in the morning! Twice! Seems like they can’t wait to see me off ??
Everything’s good, very friendly staff and good breakfast.
Stayed in September 2023
Reviewed: 29 September 2023
Linda
United KingdomRoom decor and bathroom a little tired looking but comfortable
Staff were very pleasant and accomodating
Stayed in September 2023
Reviewed: 21 September 2023
Christopher
United KingdomThe Wi-Fi was very hit or miss, if I was there for business trip I won’t of been able to get any work done on my laptop, the price of the breakfast was alittle steep as we only wanted a cooked breakfast, maybe give different prices like a full continental breakfast 1 price and just a cooked breakfast another price
Loved the staff they made both me and my wife feel welcomed and answered all question we had, the room was clean and tidy and well made up, the size of the room was just right for the 2 of us and it had everything that you may of left at home like iron for example thumbs up here
Stayed in September 2023
Reviewed: 3 September 2023
Brian
United KingdomEvening meal choices are poor, cease serving too early, and are pretty much microwave choices only.
Very helpful staff, breakfast choices were OK. (Not brilliant, but more than adequate). Great coffee machine choice of fruits, cetisls, yogurt etc all very good.
Stayed in August 2023
Reviewed: 25 August 2023
Geoffrey
United KingdomAccess to rooms could be better no lift but this did not affect our enjoyment. It was very warm when we stayed air conditioning would have improved the room temperature.
Clean and staff very friendly. Comfortable bed.
Stayed in August 2023
Reviewed: 11 August 2023
Peter
United KingdomOptions for breakfast, as I checked out before 7am
Friendly Staff
Stayed in August 2023
Surrey, Canada
Amsterdam, Netherlands
Mansfield, UK
Florence, Italy
Honfleur, France
Zadar, Croatia
Carrollton, USA
Conwy, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content