Smallbrook Queensway, Birmingham, B5 4EW, United Kingdom
#36 of 73 hotels in Birmingham
Guests' ChoiceBased on 6169 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.6
Value for money
7.8
Free WiFi
8.1
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End of dialog contentReviewed: 3 February 2024
Raymond
United Kingdomnothing
everything
Stayed in November 2023
Reviewed: 3 February 2024
Marian
United KingdomNothing
All was ok 👍
Stayed in January 2024
Reviewed: 3 February 2024
Andrew
United KingdomOur room was 'tired' & could, in all honesty, do with a 'make-over'. So saying, it was warm & cosy.
All the staff were polite informative & extremely helpful. Dinner was well cooked & extremely tasty.
Stayed in February 2024
Reviewed: 2 February 2024
Danielle
United KingdomClean, spacious rooms with very friendly staff
Stayed in February 2024
Reviewed: 1 February 2024
Catherine
United KingdomI think the prices of sandwiches on room service were a bit too high. If you lowered prices of them and the presentation of them more would be sold
We really enjoyed our stay,
Stayed in January 2024
Reviewed: 1 February 2024
Ashley
United KingdomThe fire alarm went off in the morning because some muppets upstairs were smoking in the room.
The room was a nice size and it was fairly cheap considering it was NYE but I guess that's because nobody goes to Brum for NYE.
Stayed in January 2024
Reviewed: 1 February 2024
Philip
United KingdomCorridors were particularly featureless. The only stairs I found felt like a fire exit - not a staircase for guests. The floor numbering was a bit confusing. I seemed to go up several flights of stairs before coming to floor 1.
Spacious room. Quick check in and out. Good facilities in the room - hairdryer, coffee machine etc. Lobby was a great chilled and spacious place to take a moment after checking out.
Stayed in January 2024
Reviewed: 31 January 2024
Carolyn
United KingdomThere was very little choice on the menu for vegetarians, although the food - and service - was all good.
All the staff were exceptionally pleasant and went out of their way to help us. For our little group of friends, they made the visit. Location was important too, as we all arrived by train.
Stayed in January 2024
Reviewed: 29 January 2024
Jessica
United KingdomBathroom was clean and nice but a little tired.
Great breakfast. The bar and restaurant areas downstairs are really smart and cosy. Location right by the New Street station is ideal and only a couple of minutes walk to the Hippodrome Theatre. Room very clean, nice and spacious. The staff were very friendly and welcoming.
Stayed in January 2024
Reviewed: 28 January 2024
Linda
United KingdomHaving two other people enter our room ,we where already in ,staff had allocated keycards to get I to our room, everytime I left the room ,my key deactivated itself .up and down to reception each time
Having my room changed ,due to first one been cold ,no heating .staff straight away changed rooms for me
Stayed in January 2024
Reviewed: 28 January 2024
Celine
United KingdomThe only thing that let it down for us was the coffee in the breakfast room. No taste to it, very bland, we ended up going to local Costa for our hit of coffee. Totally personal taste but definitely not for us coffee heads I’m afraid.
Really well located, room had all you could need including hairdryer, iron and ironing board, room safe and fridge. Staff super nice and helpful. Cute little note wishing us a good and happy stay on telephone table in room.
Stayed in January 2024
Reviewed: 28 January 2024
Chloe
United KingdomFire alarm went off at 6:30 am and there was lack of communication on what was going on
Spacious room Good location
Stayed in January 2024
Reviewed: 26 January 2024
Tanner
United KingdomBathroom needs updating and requires new towels.
Comfy beds, spacious room.
Stayed in January 2024
Reviewed: 25 January 2024
Angela
United KingdomNo towels thought our room was going to be bigger for price.
Stayed in January 2024
Reviewed: 24 January 2024
David
United KingdomBroken heating, Temp heater in room. Bar not make cocktails as said was too late. Room felt worn.
Great location, friendly receptionist.
Stayed in January 2024
Reviewed: 22 January 2024
Robert
United KingdomThey let me book in early.
Stayed in January 2024
Reviewed: 21 January 2024
Monu
IndiaNone
Overall it was great experience
Stayed in January 2024
Reviewed: 20 January 2024
Charles
United KingdomNo socket outlets beside the beds.
Location.
Stayed in January 2024
Reviewed: 19 January 2024
Peter
United KingdomOnce you work out where you are when you leave New Street Station its extremely convenient for travel! Good staff throughout.
Stayed in January 2024
Reviewed: 19 January 2024
Harding
United KingdomNo biscuits with the hospitality tray
Stayed in January 2024
Reviewed: 18 January 2024
Laurence
United KingdomNothing
Excellent location for city centre break, friendly and helpful staff, particularly Hanin who was on reception when we arrived. Very comfortable room excellent buffet breakfast. Close to all city centre amenities.
Stayed in January 2024
Reviewed: 18 January 2024
Clair
United KingdomFinding parking nothing wrong with the hotel
Clean and comfortable
Stayed in January 2024
Reviewed: 17 January 2024
Ritik
United KingdomThe pillow case wasn’t very clean
Stayed in January 2024
Reviewed: 16 January 2024
Ben
United KingdomThere was a lack of plug sockets, the double socket that was free was on the dressing table and was too low for my plug to fit in. The shower flooded the bathroom and I had to use a towel to make a dam so it wouldn't go into the room.
Hotel was in the perfect location. The room was very big and very comfortable. The staff were all lovely and super helpful.
Stayed in January 2024
Reviewed: 15 January 2024
Rob
United KingdomGreat breakfast, friendly staff and lovely personal touches with the little hand written notes in room and on breakfast place mats.
Stayed in January 2024
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