178 Eastern Esplanade, Thorpe Bay, Southend-on-Sea, SS1 3AA, United Kingdom
#2 of 12 hotels in Southend-on-Sea
Guests' ChoiceBased on 569 hotel reviews
8.6Cleanliness
9.2
Comfort
9.1
Location
9.1
Facilities
8.7
Staff
9.4
Value for money
8.2
Free WiFi
9.1
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End of dialog contentReviewed: 26 April 2024
Baker
United KingdomFood was exceptional.
Stayed in April 2024
Reviewed: 22 April 2024
Sue
United KingdomVery sad about parking facilities! Can’t really expect to have parking out on the seafront but only parking available was out the back. Very unsatisfactory!full of craters! Very dangerous for customers, particularly of. A certain age who would find walking back to the hotel dangerous particularly in the dark!
Breakfast was very well cooked especially having hot plates! Great choice, good quality food, good price,very nice staff, good service. Pretty tea pot full of tea and plenty of milk. All staff friendly and polite. Room clean, lovely white towels and bed linen. Your cleaners do an excellent job toilets everywhere always found clean, spotless!
Stayed in April 2024
Reviewed: 21 April 2024
Graham
New ZealandThe basin in the bathroon is very shallow - as a wet shaver, it was difficult to get enough water into it.
Excellent staff. I have dietary issues which they accommodated well. Location is great. Room was very quiet, possibly helped by being toward the rear of the property. Nice toilet paper!
Stayed in April 2024
Reviewed: 21 April 2024
Maddams
United Kingdomthe rooms
everything and the staff where perfect
Stayed in April 2024
Reviewed: 8 April 2024
Robert
NetherlandsThe location and the room exceed my expectations for the price I paid, it is extremely good value for money combined with a real service focused approach from amazing staff. I will definitely stay at this hotel on any future trip to Essex
Stayed in February 2024
Reviewed: 4 April 2024
Mathew
United KingdomIt was a perfect get away for the night staff were extremely friendly and helpful
Stayed in March 2024
Reviewed: 31 March 2024
Leyah
United KingdomAbsolutely brilliant service from the staff. My room was warm, cosy and super clean, really impressed. Thank you very much for a wonderful relaxing stay.
Stayed in March 2024
Reviewed: 17 March 2024
Mel
United KingdomN/A
It was freshly cooked and delicious. Presentation was 👌🏾
Stayed in March 2024
Reviewed: 17 March 2024
Natalie
United KingdomThe pot holes/craters in the car park
The room with a view of the sea
Stayed in March 2024
Reviewed: 7 March 2024
Baker
United KingdomFood Room Staff
Stayed in March 2024
Reviewed: 4 February 2024
Sharon
United KingdomNothing
The facilities were great, the room was really comfortable with a great view and the staff were super!
Stayed in February 2024
Reviewed: 29 January 2024
Annamaria
United KingdomThe room was small
Breakfast excellent
Stayed in January 2024
Reviewed: 19 January 2024
Steve
United KingdomEverything
Stayed in January 2024
Reviewed: 30 December 2023
James
United KingdomExcellent location. Nicely done and clean.
Stayed in December 2023
Reviewed: 17 December 2023
Trefor
United KingdomNothing, everything was superb.
Excellent location, lovely view from room, wonderful staff and the food was some of the best I have tasted.
Stayed in December 2023
Reviewed: 9 December 2023
Colin
United KingdomBed was too small car parking not great
Cleanliness and friendly staff
Stayed in December 2023
Reviewed: 25 November 2023
Steve
United KingdomFriendly staff Great food Comfortable room
Stayed in November 2023
Reviewed: 20 November 2023
Jackie
United KingdomNothing really although going outside to access our room wasn’t ideal as 1 morning it was windy and raining
Room… was clean and had everything we needed. Location …..was easy to find although we needed to use the bus service to access the town Breakfast ……. Good choice of breakfast and plenty of options
Stayed in November 2023
Reviewed: 13 November 2023
Liz
United KingdomMaybe its a little pricey but we loved it so much it made our stay perfect. Nothing else to complain about.
The room was lovely with comfortable bed, large TV and a great waterfall shower. Breakfast was fantastic - loads of choice and really well cooked. The location is second to none. Walking distance to the pier and fabulous views across the beach to the Isle of Sheppey. Beautiful hotel with professional staff. Great stay.
Stayed in November 2023
Reviewed: 8 November 2023
Denise
United KingdomGreat location and well equipped rooms. Very friendly staff Super breakfast Free parking
Stayed in November 2023
Reviewed: 6 November 2023
Karen
United KingdomBreakfast was an extra £15 each and was quite small ( full English). Room was quite stuffy air wise
Good parking , nice decor , staff friendly . Comfortable bed and clean.
Stayed in November 2023
Reviewed: 2 November 2023
Neil
United KingdomGood breakfast. Didn't know if non filter coffee was an option.
Stayed in October 2023
Reviewed: 29 October 2023
William
United KingdomGreat location on sea front, shame the road in front is so busy.
Immaculate rooms, beautifully decorated. Lovely shower. Restaurant food and service excellent too. Would really recommend.
Stayed in October 2023
Reviewed: 26 October 2023
Sharon
United KingdomThe view ... at the back of the hotel looking out onto a big metal thing lol I think I was above the kitchen ..but it didn't really matter to me personally as I was out most of the time
Location was great ... lovely and clean room .
Stayed in October 2023
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