Queen Building, Park Parade, Harrogate, HG1 5AH, United Kingdom
#18 of 22 hotels in Harrogate
Guests' ChoiceBased on 2099 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.0
Staff
8.7
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 19 February 2024
Paul
United KingdomWe had a room to the rear , looking over car parking & ac unit below which we could hear as it was so warm we had to leave windows open only way of cooling room Not our first stay probably not last will request toon to the front in future
Great location Plenty of hot water for showers Good cheap parking
Stayed in February 2024
Reviewed: 18 February 2024
Paul
United KingdomCharge for car park as was staying there ,and 15 pound dog package was excessive for what was provided
Location was ideal , accepts and caters for dogs ,
Stayed in February 2024
Reviewed: 18 February 2024
Jacqueline
United KingdomSee above answer. Otherwise as expected
The hotel was as expected, only criticism was that the room was cold at night
Stayed in February 2024
Reviewed: 17 February 2024
Catherine
United KingdomOnly downside the breakfast wasn’t great
The location and hotel were brilliant for what we needed. Great rooms and bar area
Stayed in December 2023
Reviewed: 16 February 2024
Kath
United KingdomBed and pillows much too firm for us. We could clearly hear people talking in a nearby room, also hear their TV. Whilst not so loud to complain about it was nevertheless annoying when trying to get to sleep.
Good location.
Stayed in February 2024
Reviewed: 8 February 2024
Simon
United KingdomRooms could do with a lick of paint. Walls are a bit thin between rooms. Could hear neighbours telly and hairdryer.
Location. Free drinks vouchers on arrival. Large room (superior)
Stayed in February 2024
Reviewed: 5 February 2024
Shirley
United Kingdomroom was good. location near to my business appts
Stayed in February 2024
Reviewed: 5 February 2024
Lewis
United KingdomWas clean and well maintained with good parking and location
Stayed in February 2024
Reviewed: 4 February 2024
Robert
United KingdomNothing.
Smart yet not stuffily formal - beautiful decor in reception areas and a nice informal signing-in experience. The room was perfectly clean and comfortable. Tea and coffee were provided free of charge. King sized bed was comfy. Our senior, blind dog was made welcome. Room rate starts from room only with extras such as breakfast (£12 each), car parking (£6 a day if you park for more than four hours, under four hours is free to hotel visitors), available if you want them. This keeps room rates very competitive for a basic stay, remembering it’s a 4-star hotel. Pleasant location convenient for the town centre yet set in a tree lined parkland area so it’s peaceful! Staff were lovely. We will stay here again!
Stayed in February 2024
Reviewed: 2 February 2024
John
United KingdomToilet was blocked in room. One of the lights didn't work. Room was a little small. There was an ironing board but no iron.
Evening meal was very good. Breakfast was good. Lounge area was excellent.
Stayed in January 2024
Reviewed: 31 January 2024
Janina
United KingdomThe room was absolutely lovely however, there were not many options for 3 pin plug outlets and none at all anywhere near the bed. This is difficult when travelling with a medical device that requires an electrical supply. With some manoeuvring we managed with an extension lead. We are noticing this more and more at hotels that hard wire the lamps directly.
This was our second stay at this hotel. We are very impressed with the helpful and friendly staff. Enjoyed the menu choices both for dinner and breakfast. The cleanliness of the rooms and public areas is excellent. The bed was comfy. So great that you have a resident hotel cat - Mortimer was a lovely surprise in the lounge area and so well behaved! We enjoy the location as it is not too far to walk into the city centre and has ample parking facilities on site.
Stayed in January 2024
Reviewed: 28 January 2024
Peter
United KingdomThe plumbing (particularly the room toilet) was old and not fully functional. i.e. cistern slow and noisy to refill
Mortimer the cat was joy to behold!
Stayed in January 2024
Reviewed: 18 January 2024
Katherine
United KingdomPrice a bit high
Comfortable and good location. Staff friendly and good for families
Stayed in December 2023
Reviewed: 15 January 2024
Sarah
United KingdomAsked for more coffee sachets but we didn’t get them !
We didn’t eat breakfast and location is good
Stayed in January 2024
Reviewed: 14 January 2024
Olivia
United KingdomNice hotel about a 15 minute walk from the centre of Harrogate. Friendly staff and comfortable, clean room.
Stayed in January 2024
Reviewed: 14 January 2024
Richard
United KingdomNot a lot wrong considering the money.
Room was more than adequate. Staff well informed, polite and friendly. Breakfast basic but served in a lovely room. Check-in and out staff excellent. Bar staff very good and it felt they meant it when they said enjoy the rest of your evening.
Stayed in December 2023
Reviewed: 8 January 2024
Samantha
United KingdomThe staff were lovely both in the restaurant & reception area
Stayed in January 2024
Reviewed: 5 January 2024
Shay
United KingdomFriendly staff. Very cute cat visitor! Good breakfast. The room was really well layer out and a good size.
Stayed in January 2024
Reviewed: 30 December 2023
Angela
United KingdomEverything worked well for us
Stayed in December 2023
Reviewed: 29 December 2023
Paul
United KingdomNice location for our trip
Stayed in December 2023
Reviewed: 26 December 2023
Marian
United KingdomBreakfast was a little disappointing. Generous quantities for the cooked breakfast but served lukewarm.
Friendly and helpful staff and excellent location
Stayed in December 2023
Reviewed: 22 December 2023
Graeme
United KingdomVery nice hotel and good value
Stayed in December 2023
Reviewed: 18 December 2023
Brett
United KingdomWas in a great setting & looked amazing. Shout out to Amelia she was very welcoming & made us feel very much appreciated.
Stayed in December 2023
Reviewed: 17 December 2023
Gillian
United KingdomTea and coffee not replaced unless requested.
Excellent location. Friendly staff.
Stayed in December 2023
Reviewed: 17 December 2023
Keith
United KingdomThe bedroom was far too hot. We turned off the heater but the heated towel rail in the bathroom stayed on and could not be adjusted. I tried to open a window in the middle the night, but couldn't budge one and the other was locked.
Breakfast was ok but it was disappointing that the only decaffeinated coffee was the individual packets of instant granules
Stayed in December 2023
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