Queens Quay, Derry Londonderry, BT48 7AS, United Kingdom
#14 of 16 hotels in Derry Londonderry
Guests' ChoiceBased on 3586 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
9.5
Facilities
8.3
Staff
9.1
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 13 May 2024
Maura
United KingdomStaff in the leisure centre was rather rude, very picky and abrasive
Central to town
Stayed in May 2024
Reviewed: 13 May 2024
Michael
IrelandCarpets need to be replaced.
Location
Stayed in May 2024
Reviewed: 13 May 2024
Rosemary
United KingdomRestaurant and toilets require a make over
Swimming Pool, Entertainment, Food, Location
Stayed in May 2024
Reviewed: 11 May 2024
Noel
IrelandNothing
Centre location, very convenient for shopping and dinner
Stayed in May 2024
Reviewed: 10 May 2024
Damian
IrelandOut of town, but in the middle of town at the same time. Location couldn't be better
Stayed in March 2024
Reviewed: 8 May 2024
Paul
United KingdomBreakfast at to ask two days running for cups there was no clean ones, Breakfast was average need to improve in breakfast area
Hotel was very clean and staff friendly Location very good also was given a upgrade room was lovely and big would stay again
Stayed in May 2024
Reviewed: 6 May 2024
Lynda
United KingdomBreakfast. Not very fresh looking.Not hot or very warm. NO eggs.when brought to table 2 eggs on top of other on a very small plate. Disappointing 😞.
Handy to bus depot also connecting to train station.
Stayed in May 2024
Reviewed: 3 May 2024
Weir
United KingdomThe room was very dusty and the bathroom walls looked like they had been pissed all over ! I also requested a cot but never got one. The breakfast was was disappointing with burnt dried out food at 9am and undercooked sausages
The staff where very friendly but the gentleman working the door was amazing from helping me with the bags and pram from the taxi to advising us on where to go for family day out and having a bit of craic with the children.
Stayed in April 2024
Reviewed: 3 May 2024
Helen
United KingdomRooms could be cleaner. Plugs behind tv very dusty , could write my name on it
Location
Stayed in April 2024
Reviewed: 2 May 2024
Bronagh
United KingdomBreakfast service let hotel down. The greeter was lovely but The breakfast server was not great. She wasn’t helpful to the ladies in front of me when they asked if more eggs - (there was only 1 on tray) she said ‘Nah’There was no toast n she shrugged her shoulders - so everyone stood around with their breakfast waiting on eggs n toast coming out but not really sure if it would lol It was before 930 so not the end of service. it was surprising given the staff we had met before then were so nice. Table not set and no cutlery about to help yourself too - no staff around to ask.
Lovely staff at reception on check in. Room spacious. Clean and comfy beds. Lovely staff on duty at night when we came in that night. Lovely atmosphere in the hotel lounge.
Stayed in April 2024
Reviewed: 28 April 2024
Aine
IrelandNothing
Everything lovely big room with a great view
Stayed in April 2024
Reviewed: 27 April 2024
Montes
PeruBreakfast very simple
Stayed in April 2024
Reviewed: 27 April 2024
Mark
IrelandPaid for a superior room but the only difference between a superior room and a standard room is a desk and office chair which we really didn’t need.
Location was great, pool has a steam room and a jacuzzi.
Stayed in April 2024
Reviewed: 27 April 2024
John
United KingdomBar lounge very busy and noisy Friday and Saturday night with parties of people. Dining room nothing special. Had planned to have Birthday cocktail drinks in Herveys roof terrace bar so was disappointed to find this was for booked events only. Shame this was not made clearer on the hotel website.
Central location and was lucky enough to get free parking under the hotel. Booked specifically as it has a swimming pool and not disappointed as pool was excellent and quiet. Breakfasts were good and staff helpful.
Stayed in April 2024
Reviewed: 27 April 2024
Laverty
IrelandThe shower in the bath. Decor is a bit tired could do with a revamp.
I liked the location it is very central and easy walking distance to everything.
Stayed in April 2024
Reviewed: 26 April 2024
Sean
IrelandWas in room 325 a long way to it
Stayed in April 2024
Reviewed: 26 April 2024
Holly
United KingdomGreat location, friendly staff & nice to have a pool A great night away. Thank you.
Stayed in April 2024
Reviewed: 25 April 2024
Judith
United KingdomNothing
Good selection and fresh cooking. I had great porridge
Stayed in April 2024
Reviewed: 25 April 2024
Jayne
United KingdomSome of the furniture was a little tired.
The leisure facilities, food and location
Stayed in March 2024
Reviewed: 25 April 2024
Ryan
United KingdomBeds very small
Great location
Stayed in April 2024
Reviewed: 24 April 2024
Caroline
IrelandLocation
Stayed in March 2024
Reviewed: 22 April 2024
Julie
United KingdomJust a bit dated bathroom but the shower was amazing
All staff were so friendly, courteous and helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Louise
United KingdomThe hotel feels a little dated.
Perfect central location for visiting the city! We got a room overlooking the Peace Bridge Which was stunning to wake up too.
Stayed in April 2024
Reviewed: 21 April 2024
Lucy
United KingdomBreakfast a tad burnt
Grand
Stayed in April 2024
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