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  5. Reviews of City Inn Russell Square

Reviews of City Inn Russell Square 3 stars

42 Tavistock Place, Camden, London, WC1H 9RE, United Kingdom

#821 of 1,010 hotels in London

Guests' Choice

Review score

Based on 954 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    8.6

  • Facilities

    6.9

  • Staff

    7.5

  • Value for money

    7.3

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 21 April 2024

    7.0
    Great location to get Eurostar in the morning
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was cold. No heating on

    Location

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location fantastic and good instructions to get in. Bathroom a bit cramped and no heating but otherwise comfortable

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    If you want somewhere basic as a base that’s clean, this is the hotel for you
    • Business trip
    • Family with young children
    • Family Room (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    The tiled floors, not my choice but for a place that sees a lot of traffic, probably better than carpet.

    The hotel location was excellent, the room had everything we needed, the beds were comfy and clean, the fixtures and fittings were worn and used, but usable, and the staff were friendly.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a bit small. It was a good luck that someone was there from the staff when we arrived, as we supposed to get the key from a locker which did not worked…

    Amazing location, it was a perfect choice for 2 nights.

    Stayed in March 2024

  • Reviewed: 10 April 2024

    6.0
    Good position for St Pancras
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    The double bed was not comfortable as sagged in the middle

    Close to station

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No staff after certain time; confusion at check in because I typed my email wrong but they had my email from my initial booking so not sure why they couldn’t just use that.

    Location

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Central location, convenient for Euston and St Pancras Station

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Great priced, comfortable hotel. Great location.
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift and quite narrow steps.

    Only a few minutes walk from Russell Square Station. Plenty of shops and food places in close proximity. Comfy bed, good shower, Nespresso coffee machine and fridge,ironing board and iron and hairdryer.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    8.0
    OK for one night
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night

    Nothing.....but it was just a place to sleep...

    A lovely Georgian building...excellent location.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    6.0
    Comfortable
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    My partner found it too noisy so didn't sleep well whereas I slept like a log. It was noisy when other guests came in late so maybe a carpet stair runner would help reduce the noise. We were on the 3rd (top) floor which though not terrible it was about one floor more than I'd have liked but I suspected it would be due to the price.

    Comfortable bed, clean, good price for central London. Close to Hospital. Window could be opened (I have to have an open window). The chap running reception was very friendly, polite and helpful.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Just a day trip to London
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The first interaction was a bit rude. It was my fault that I didn’t read the entirety of the confirmation email that gave directions on how to enter the building with codes and lock keys. I assumed that being there during check in would mean meeting with a front desk person (like most hotels). But when I knocked, the person answered and then lectured me on the importance of checking emails like they didn’t want to be bothered.

    The location

    Stayed in March 2024

  • Reviewed: 15 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smelly drains, damp above bed, no full length mirror, dirty coffee machine.

    Clean linen

    Stayed in March 2024

  • Reviewed: 9 March 2024

    6.0
    Ok convenient
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small room

    Location

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    Great location excellent staff
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room a little tired

    Excellent location Really helpful staff

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Perfect place to stay in London
    • Leisure trip
    • Couple
    • Family Room (4 Adults)
    • Stayed 2 nights

    No hair drayer, old shower.

    Good place, near underground station and restaurants. Cozy, well equiped room, clean. Looks better than in pics. Very comfortable bed.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    7.0
    Good location and easy to find
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Was a few minor cleaning issues

    Close to the station Quiet location

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Generally a great stay. A couple of minor issues linked to the age and location of the building.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A lot of noise after 10pm from the street/shop below and noise travelled very easily within the building (we could hear other guests quite loudly). I would definitely suggest ear plugs. The shower was very cool (even on the highest setting) by the second use.

    Central location. Beautiful, traditional building. Friendly staff. Very clean.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night

    The area

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    10am check out

    Clean comfortable room and warm

    Stayed in March 2024

  • Reviewed: 1 March 2024

    7.0
    Very convenient location and well priced. Clean.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    There are moments when the room is too noisy because of the delivery services to the convenience store next door.

    The location is very good and the price is good. Also the hotel is very clean and the receptionist was very helpful. Very comfortable bed. That said, the room could do with some sound proofing on the windows, particularly because of the convenience store next door.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lots of stairs Room dusty Poor quality single towel provided per person.

    Reasonable price at half term. Good bathroom. Good bed. Good location close to excellent cafes etc Kettle etc. Room repainted recently. Quiet back room

    Stayed in February 2024

  • Reviewed: 21 February 2024

    6.0
    Good budget option for a single occupant one night stay
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 1 night

    Came at 8am to drop off a suitcase - they weren't geared up for this at all but to be fair to them someone answered the phone and arranged for it to be taken in and it was in my room later at check in.

    Location good and room adequate for a one night stay at a budget price.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Good .
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No double glazing so noisy .

    Location , neat , tidy , clean.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Great value. Great location.
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had a bit of bother on arrival. Our key card was not in the safe box as expected. It made me panic a bit initially because I had my little boy with me and it was dark. I phoned the number and it was all sorted promptly (apologies to the man I spoke with for my initial panic!!) We had a great day in spite of this and will definitely stay at the property again.

    Excellent location. Clean. Good facilities. Price fantastic.

    Stayed in February 2024

Showing 1 – 25

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