my room was cold

Dog friendly

Stayed in April 2024

Really enjoyed the four poster bed the coverings of which went well with wall paper and the fine high ceiling. I was really impressed by the comfort of the two chairs. I have a chronic back problem so I really notice the quality of furniture. To sit comfortably and watch the comings & goings outside on what was a beautiful spring day was a joy.

Stayed in May 2024

Floors squeaked but that added to character

The location was perfect for a visit to Plymouth. Central to the town and the Hoe. Really nice hotel

Stayed in May 2024

Would benefit from shower cap and larger towels

Very clean

Stayed in May 2024

WiFi didn't work

Good sized room, friendly & efficient staff, well equipped & decorated room.

Stayed in May 2024

Nothing

Staff

Stayed in May 2024

Bit of a delay in waiting for hot water to come through on taps and shower. Adjustable shower head would have allowed me to get in the shower whilst adjusting the temperature. Limited parking. Best to find a spot and leave your car, or someone else may take it. Parking in street is not cheap. Better option is to park in one of the car parks which are about £4 for 24 hours.

Staff very accommodating. I booked an extra night prior to some friends coming down. It was an easy option to upgrade my room so I stayed in the same room throughout my stay. It looked as though my room had recently been refurbished. Only a short walk to Plymouth Hoe. Dinners and breakfast all good, and quickly served. Most attractions in Plymouth can be reached on foot.

Stayed in May 2024

Nothing to not like.

Everyone very friendly.

Stayed in April 2024

Didn't have breakfast, the location is close to town however in a quiet area. The room was quite basic but fine for a quick stop.

Stayed in April 2024

We didn't have time to stay longer & enjoy the hidden treasures of the hotel - for you to find :)

The room was more than adequate for our use - we did have a problem with the ensuite loo, but when able to report to the reception, by the end of the day we had a new loo. All the staff we saw & dealt with were very attentive & personable, a credit to the hotel.

Stayed in April 2024

Food excellent reception above and beyond to help

Stayed in May 2024

Pillows were a bit hard and a massive gap between the mattress and the headboard which we fixed. Shower button didn't work easily and lift not great so had to use the stairs for the 3rd floor. Very pricey breakfast £15 per person though it was tasty its very pricey

Lovely older building, staff were fantastic, very clean, fantastic breakfast and speedy order

Stayed in May 2024

Sadly, a faulty fire alarm, caused an evacuation of all hotel guests around 3am. Thankfully it was too cold or raining outside.

Loved the character of the building and spacious room with separate tv room attached.

Stayed in May 2024

Lovely clean ! If not a little old fashioned

Stayed in April 2024

The room was a little too small for us and my Hearing assistance dog. It was als hot although the weather was not that hot being March. There is no air on in the room we stayed in.

Old world charm. Staff were super. The grandeur of the hotel, the quaint and quirkiness of the main door and lift. Felt we were stepping back in time but there were modern facilities too. The breakfast was great.

Stayed in March 2024

a bit tired but lots of character and rooms were very light.

very clean and lovely big rooms.

Stayed in May 2024

Not really a dislike, but the decor is tired and in some areas could do with an update.

The staff are courteous, friendly and helpful. Breakfast is great. The location was perfect for our needs. Dawn remembered us from a previous visit.

Stayed in May 2024

TV didn't seem to work. Fire Alarm went off at 3.45 am but jot to worry.

Staff at breakfast were very friendly. Room was quite nice and comfortable.

Stayed in May 2024

Great location, lovely staff, charming hotel. Have stayed here about 4 times so far.

Stayed in April 2024

The only reason I have marked the hotel down is simply because you can see it needs a little more TLC. I can't even begin to wonder how much it costs to keep such an old building afloat but it just needs some finishing touches like pictures/mirrors and plants/flowers to add some warmth, atmosphere and heart to the place. We would recommend and would definitely stay again as these precious places need to be used. The price was so reasonable!

The building is beautiful and it must be used and enjoyed. Location was great with just a 7-8min walk to the Barbican trendy area of the city. The room was so big with beautiful old sash windows allowing in plenty of light. It was great to have a bath too. The staff were exceptional! Everyone from the reception to the breakfast team were friendly helpful and just genuinely lovely!

Stayed in April 2024

I didn't like the view, especially after looking at their website and how they sell their rooms, obviously showing the best ones, as most have just a street view and at the back of the hotel. I would have liked the ability to have 4 cups of tea, as only 2 tea bags each were provided. We had one when we arrived after our long journey, and would have liked another later on before going out to dinner, but we saved that one for our morning cup of tea. The windows could have done with a clean on the outside, but it wasn't a huge deal. We didn't have breakfast as we thought it expensive at £13 each, but the dining room looked good. The car park was small and on a first served basis, and if you went out for the day, there was no guarantee you would have a place on your return. Plus you were charged £7 per night, which was a lot cheaper than the street parking.

I loved the size of the room, 4-poster bed, separate adjoining room with chairs and a coffee table and a 2nd TV. Temperature was just right too. Lovely bathroom. The room was nice and quiet, no street noise, and little from the adjoining rooms either. Plenty of power points for charging phones etc. Just a squeaky landing floor. I loved the grand staircase which was very wide and elegant. Such a lovely old fashioned feel to the building, it even had a lift, which was small but worked fine as there are 5 floors. I liked they had a car park.

Stayed in April 2024

The room and Hotel were uncomfortably hot and I was unable to turn down the heating.

Location for theatre fantastic.

Stayed in April 2024

Location, building and friendly staff,

Stayed in April 2024

Could do with bigger car parking

Lovely staff

Stayed in April 2024