Whilst I booked a premium room and requested a sea view for my son, I had to again request the sea view on arrival as they had not given us that and had to change rooms. With a premium room I would have hoped it came with free WiFi, parking or use of the pool, but they were all extra costs. The hotel itself is in an amazing location and the views are exceptional, but the decor is tired and dated. Would I go again based on the location, yes but it seems such a shame that the hotel does not have the investment it so desperately needs.

The staff were nice and helpful

Stayed in April 2024

I didn't eat at the hotel, but my husband said that the breakfast was awful. We were in a premium room with a balcony and we couldn't watch any tv. Also, the balcony was dirty

My room was very clean, lovely hot water from the shower and a fabulous view. I couldn't fault the room, the bed was lovely and comfy and the bed linen was spotless. There was tea and coffee making facilities and water, an iron and ironing board, a hairdryer, an electric fan and electric heaters on the wall, which heated up really quick. Lovely swimming pool

Stayed in April 2024

Uncomfortable springy bed and noisy neighbours

Location and clean Staff make it nice and entertainment is hilarious

Stayed in April 2024

Awful reception area and It’s unclear where the reception desk is, the whole entrance is very old and dated. The corridor’s (on the 6th floor )were dark (a bit creepy) and had furniture stored along one wall?? The room was clean but very basic, with odd (dangerous) tea making arrangements, basically a shelf on the wall which the kettle cord barely reached? The smallest double bed, with one pillow each. The quilt was wafer thin and the furniture threadbare. (There was a working heater) The cooked breakfast buffet was cold! (Luke warm and definitely not stored correctly) And after they had temperature probed it, it was replaced with lids.

Location & view.

Stayed in April 2024

Having to pay for parking on top of the room price.

Proximity to the gift shops and the Harbour Arm. Very helpful staff

Stayed in April 2024

Entrance and restaurant were so out of date

Grateful location

Stayed in March 2024

The rooms are very outdated but smelly the mattresses on the beds are so thin

The food is good value for money, & the breakfast had a good choice

Stayed in April 2024

Outdated

Local to venue

Stayed in April 2024

Maintenance problems throughout hotel, in desperate need of refurbishment Consider having one price rather than Room, Breakfast costs more WiFi costs more Parking costs more Gym costs more Only minor costs but it isn't a very guest focused approach

Good Value one night stop over, lovely location

Stayed in April 2024

The reception was really rude and no helpful at all the bathroom toilet set was pretty much hanging of and it smelt like mold, stain on sheets

The internment was really good swimming pool was nice the view was lovely and the bed was comfy

Stayed in April 2024

Very cheaply refurbished room. Quite drab, yet this could be such a beautiful hotel. Wouldn't want to stay any length of time here, but OK for a night or 2. Bed not very comfy.

Location great, reception staff friendly. Clean and warm.

Stayed in April 2024

Bathroom door leaning against the wall, the whole place needs a makeover as its dated, excellent location and could be a really nice place if some money was spent on it

A brilliant location, reception staff excellent

Stayed in April 2024

Only problem was there was only one teabag in our room

The rooms are a good size, I like that they have an iron and ironing board which you don’t get in most hotels and all the staff are very friendly

Stayed in April 2024

Room decor (too brown and dowdy), horrible brown carpet. Noisy neighbours next door talking up to 5 in the morning and then sex noises for the next 4 hours (sounded like a sex party next door).

Hotel Lobby, chech in, bar, ballroom, breadfast room, breakfast, location, parking, view from room of harbour, friendly staff.

Stayed in April 2024

Extra payment for internet

Close to the beach

Stayed in April 2024

Breakfast not included in price

Excellent value for money

Stayed in April 2024

No hot water in our room but was given another room so it was worked out in the end !

You get what you pay for it’s outdated but it’s not as bad as you would think. It’s a budget stay what could you possibly expect. Entertainment is always good food not so good but plenty of it . Drinks and bar are ok.

Stayed in April 2024

the car park

The bed was comfortable the room was good and the view was excellent

Stayed in April 2024

Extra pay for internet

Cllose to the beach

Stayed in April 2024

It is very tired and the wing signs are a bit off putting

The hotel it’s convenient for the tunnel and clean

Stayed in April 2024

The breakfast could've been warmer.

View over the beach was lovely. Great value for money

Stayed in March 2024

Check-in queue

Room was nice

Stayed in February 2024

Parking was full, we had to pay £20 for overnight parking at the harbour, which added up on the cost.

The room was tidy and comfort. My children got surprised welcome gifts. Even we had to pay for swimming pool but the charge was not high and quite warm.

Stayed in April 2024

Shame that the price is going up every week and is just about to much for a my over night allowance

Been staying here with work sins November not to bad of a place with good staff and well equipped facilities

Stayed in April 2024