Forge Gate, Telford, TF3 4NA, United Kingdom
#10 of 14 hotels in Telford
Guests' ChoiceBased on 1298 hotel reviews
7.8Cleanliness
8.4
Comfort
8.2
Location
8.8
Facilities
8.0
Staff
8.7
Value for money
8.0
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Arnold
United KingdomThe hot water to the bath and wash hand basin is horrendously and dangerously HOT HOT HOT! They will injure someone or even kill someone. They must install temperature contriol so that the maximum is 45C and certainly no more than 49C where the skin starts to get damaged. The Hot water was scalding and well above 49C. The load required to opern the bedroom door was 13Kg - should be no more than 3Kg (I had the tool to measure it) Far to much food for evening meals. 50% went to wste. A German couple asked "are we meant to eat all of it?" they too wasted 50% of the food served up. Make the plates smaller and the portions smaller. Staff on the main desk were not chatty / friendly. Could do with seeing how the staff at Heart of England are friendly / chatty. The swimming pool was closed for refurbishment!
Staff manning the dining room were friendly and chatty.
Stayed in May 2024
Reviewed: 6 May 2024
Michael
United KingdomPlease change the bed mattress to medium.The bed was very hard.Like sleeping on a wooden dining table!!!!
Location,price.
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomNo air-conditioning
I like everything
Stayed in May 2024
Reviewed: 4 May 2024
Martin
United KingdomMy only dissatisfaction was, as with a lot of weekend stop overs is that management shouldn't assume everybody likes football.There were several tv's located, and every one of them had football on,that spoilt our night in the bar area so went to our room,only to find at breakfast more sports on tv.
Location,cleanliness, onside food and drink free parking.
Stayed in April 2024
Reviewed: 29 April 2024
Mandy
United KingdomVery close to the M54 and also the International Centre so perfect location. Clean, quiet, staff all very friendly
Stayed in April 2024
Reviewed: 29 April 2024
Terence
United KingdomJust being cheeky but Breakfast included.
The lady at Breakfast and the chef both very helpful and pleasant.
Stayed in April 2024
Reviewed: 28 April 2024
Annie
United KingdomFound the bed a little uncomfortable, but that's a personal preference
Stayed in April 2024
Reviewed: 25 April 2024
Melissa
United KingdomExcellent
Stayed in March 2024
Reviewed: 25 April 2024
Alan
United KingdomThe hotel and room was far too warm, we did not have a window that opened, mentioned to reception who agreed and was going to report our comment
Location for us was very good, restaurant staff were very good with my wife who has several allergies.
Stayed in April 2024
Reviewed: 24 April 2024
Peter
United KingdomThis time I chose a discount room that I found a little small. Also being diabetic I decided against the temptations of their lovely breakfasts. Would be nice if they had a breakfast more dedicated for people with low sugar requirements.
I have stayed here before and very happy with location, staff and cleanliness of the room and facilities.
Stayed in March 2024
Reviewed: 24 April 2024
Pearl
United KingdomAll was good.
The staff were very pleasant and helpful especially within the restaurant. They were very good at finding something for me to eat as I am vegan and have to have gluton free food, and the meal was very good.
Stayed in April 2024
Reviewed: 21 April 2024
Zoe
United KingdomThe pool was closed and we weren’t informed before or in check in. One of our party even got changed and went to use it before finding out. In the Saturday night there was also a disturbance in a room and one of our party was in the room next to it and didn’t sleep because of it and having to give details of what she had heard to the police.
Location, rooms nice and reasonable price.
Stayed in April 2024
Reviewed: 14 April 2024
Colin
United KingdomWas not advised when booking that the swimming pool was being renovated. This was a disappointment
Good position and comfortable room
Stayed in April 2024
Reviewed: 3 April 2024
Chris
United KingdomMattress wasn't good at all
Just had a lovely warm cozy feel to the place
Stayed in March 2024
Reviewed: 27 March 2024
Paul
United KingdomReceptionist not very helpful
Location, comfort
Stayed in March 2024
Reviewed: 27 March 2024
Derek
United Kingdomall was as expected good food and friendly staff
Stayed in March 2024
Reviewed: 26 March 2024
Peter
United KingdomNOTHING TO COMPLAIN ABOUT
BREAKFAST WAS EXCELLENT AS WAS DINNER. ROOM WAS COMFORTABLE AND VERY CLEAN SHALL USE AGAIN.
Stayed in March 2024
Reviewed: 26 March 2024
Catherine
United KingdomPoor food menu
Clean hotel
Stayed in February 2024
Reviewed: 25 March 2024
Laura
United KingdomSwimming pool out of order - only know if you read the small print Toilet not accessible for anyone over a size 10!
Location is good, close enough to get to town Bed was comfy
Stayed in March 2024
Reviewed: 23 March 2024
Clare
United KingdomThe excellent bedroom doors - which no doubt conform to fire and safety regulations - are quite heavy which meant a lot of door banging at all hours. Regarding the restaurant: the food was largely okay, the menu was a little limited since it is not heavily used for lunch and dinner.
Facilities were fine, staff were very friendly and helpful. When making the reservation I asked for a room close to reception as I was travelling with someone with mobility issues. I am delighted to say our room was indeed very close to the reception area which was really helpful. Thank you!
Stayed in February 2024
Reviewed: 20 March 2024
P
United KingdomDisabled facilities were lacking, i.e. shower over the bath, and the location of disabled parking. Access to and from the room was very difficult in my wheelchair or crutches, due to the heavily automatic door closer having no override. The temperature in the hotel was uncomfortably high and the meals were very expensive.
Staff were very professional and most were very helpful. The hotel was very clean and well looked after. Everything one would expect from a chain hotel.
Stayed in March 2024
Reviewed: 18 March 2024
Robert
United KingdomSwimming pool was closed
Great location for our stopover
Stayed in March 2024
Reviewed: 14 March 2024
Juliette
United KingdomNeeded a clean round the headboard and remote A bit dim with lights
Easy access to restaurants/ shops Friendly staff Easy to park
Stayed in March 2024
Reviewed: 13 March 2024
Harlow
United KingdomLittle bit corporate, no bottled water in the room
Good location, modern friendly hotel and nice bar. Good facilities
Stayed in March 2024
Santo Amaro da Imperatriz, Brazil
Würzburg, Germany
Baveno, Italy
Trieste, Italy
Altenmarkt im Pongau, Austria
Zhenjiang, China
Unawatuna, Sri Lanka
Saskatoon, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content