The location is great

Stayed in April 2024

Quite noisy for sirens etc outside. Could do with better sound proofing. Breakfast quoted at £18 pp if booking same time as checking in or £25 on the day. Even for London prices thats taking advantage

Great location, very clean, decent air con, friendly staff.

Stayed in April 2024

Had an evening meal at the hotel, it was an excellent meal but shocked at the percentage added at the end and turned out be a very expensive evening meal

Stayed in April 2024

Busy noisy and exclusive lounge was awful

Good position

Stayed in April 2024

outdated, and somewhat obsolete

nice hotel but outdated, Too expensive compared to what is offered. Needs to be brought up to modern standards again. Bar, drinks, food way to expensive for a too low quality

Stayed in April 2024

Room 12 floor looking at a brick wall is not good, shower was not clean, as a fair balding man, the long black hair was not mine. The restaurant was too busy, the hotel needs an alternative breakfast area

Location

Stayed in April 2024

The hotel just needs bit more renovating in the west wing

Mostly everything

Stayed in April 2024

Great gym - actually one of the best I have ever seen and fantastic breakfast.

Stayed in April 2024

amenities (no lotion refilled)

location

Stayed in April 2024

The trip was too short

The proximity of the location to the attractions we wanted to see.

Stayed in April 2024

Close to Paddington, buses and tube so easy to travel around London. Two double beds in family room , not a sofa bed.

Stayed in March 2024

On Friday morning (12/4/24) we enquired at the concierge regarding the train to Gatwick airport. Unfortunately, the concierge provided incorrect information that resulted in us having to travel to Hammersmith Station and cross to Victoria Station. By the time we arrived at Victoria Station we realised that we had missed our flight; anxiety was exacerbated when it was announced that the Gatwick Express was cancelled. We were then transferred to Southern Line and by the time we arrived at the check-in, the Iberia desk was closed. After being unable to find someone for assistance, we sourced the service desk, This resulted in us having to purchase full-price (AUD700) tickets and we also lost our booking for the private-car from the airport to the hotel. We then had to take a taxi from the airport to the hotel. We would greatly appreciate your feedback and process for travel reimbursement.

Excellent gym facilities; close to M&S.

Stayed in April 2024

There were 2 small bottles of water which wasnt complimentary, and moreover expensive

Hotel centrally located. Busy but nice atmosphere.

Stayed in March 2024

Housekeeping took my things even though I was booked in for three nights. When I complained they returned them

Nice room good location

Stayed in April 2024

The cost of this hotel is high and it in no way can be considered luxurious, it's interior room decor and facilities is no different to many other hotels half the price, in this case you are purely paying for the Hilton name and the central location. It very very busy especially if there's a conference or event. (There are restaurants bars and a cafe on ground floor which fill to bursting when an event is on)

It is a classic business standard hotel, clean white sheets, large TV and clean bathroom decorated nicely and comfortable in a great central London location .it's a very large busy hotel and is so busy it's pretty annoymous, which can be a plus or minus depending on your preference

Stayed in March 2024

Staff not friendly

Location

Stayed in February 2024

The rooms

Stayed in April 2024

Television didnt work, asked for this to be fixed, but they just replaced the remote. Bathroom, hair from a previous guest was found around the bath overlow and around the sink. Hand wash and conditioner had run out, contacted guest services, then tried to ask the maid service, ended up with more hand lotion and shampoo(!?) Surly concierge.

Comfy beds, good breakfast, friendly and helpful staff on reception and door.

Stayed in April 2024

bacon

view, breakfast, room, location

Stayed in April 2024

Our payment for breakfast had not gone through and we were locked out of our room despite having already paid for the room rather than having breakfast denied until we paid at reception. I thought this was unreasonable. Also bowls and glasses were very warm at breakfast which ruined the taste of some cold food and drinks.

The hotel was very modern, clean and the rooms were beautiful. Staff friendly and helpful

Stayed in April 2024

The bathroom is a bit outdated, water pressure is not the best, and the pipes are probably clogged up as water in the tub took ages to drain. Breakfast queue was really bad, while some people were on their tablets and phones at tables after breakfast. Management should discourage this behaviour, it’s very ignorant to other guests waiting.

The location is great to reach the city centre through Hyde park, or to go to museums on foot. Also the underground is at the doorstep if you prefer that. On site parking is handy. Beds are comfortable.

Stayed in April 2024

Expensive bar area

Position and quiet

Stayed in April 2024

I would like to mention Ben The doorman in particular, friendly and giving the extra service every customer loves!!

Stayed in April 2024

Bit pricy

Spotless great location comfy rooms

Stayed in April 2024