After seeing some of the other guests rooms and knowing what they paid, i feel our room was very small in comparison for the price and i dont think the “london view” should have been a selling point unless we class the a40 as a london landmark.

Very clean and great facilities.

Stayed in March 2024

Not a lot of choices if breakfast on the property.

Really close to the underground trains so very accessible.

Stayed in March 2024

The staff were rude and doubted at my ID (I’m French so I have a French national ID) and not a British one) and asked me to show a different ID which I didn’t have because I live in Scotland and I didn’t travel with my passport, i don’t see a reason why if I’m travelling in the UK. I had to mention that I have the right to remain in the UK, that reception staff did not even apologise after she saw that my partner and I were upset about this comment. Unfortunately we didn’t catch her name but it is totally unacceptable especially for a Hilton staff to be that rude, I think there are better way to communicate with guests or maybe it’ll be good to educate staff about different IDs and that they are totally acceptable to be used anywhere and if it is not because they have never seen before that they have the right to assume that they are fake and question guests that way. There’s a sewer smell coming from the sink in the bathroom in our room as well, that room was number 1919.

Location was great and the hotel was very nice and clean.

Stayed in March 2024

Nil

Excellent reception and good staff

Stayed in March 2024

The price of the food

It was a nice hotel

Stayed in March 2024

I was assigned a very run down room. Curtains missing clips to hang from Hole in the carpet , mildew in the bathroom

Central y located

Stayed in March 2024

I missed a little fridge in my room.

Excellent location, helpful and friendly staff, rooms of good size (compared to the London standard)

Stayed in March 2024

The pillows were too soft. When laid on them they were so soft that I felt suffocated. It didn't allow me to have a great night's sleep. The tv also only got like 4 - 6 channels. For a nice hotel like this I would expect a smart TV that aloud other apps to stream.

The view was amazing. Was able to see big Ben, London Eye and the shard. Very clean and nice bathroom products.

Stayed in March 2024

Sound proofing in room not so great. Breakfast in the executive lounge was way too busy and they ran out of food. Reception staff didn't give me the warmest welcome.

lovely big executive room. Lounge was lovely too. Bedding was super soft :-)

Stayed in March 2024

Drinks are maybe a little overpriced, even allowing for the fact it's a Central London Hotel, but a very minor quibble.

Excellent location for our trip (predominantly visiting museums we should have done many years earlier!). Good selection of restaurants and pubs in locality as well. Staff were helpful and a nice touch was to provide a small cake for my partners birthday (something the hotel was unaware of until we checked in).

Stayed in March 2024

No smart tv

Cafe and bar on site, fast check out, lovely room.

Stayed in March 2024

I’ve stayed a few times - the rooms in the west wing a bit dated now.

Location, size of the room and our room was available before check in time which was a great help.

Stayed in March 2024

The car park has very tight small spaces. Not good for big cars. The reception supervisor was very rude and has no empathy for customers.

Location and size of the room was good, nice breakfast with good options.

Stayed in March 2024

2 big downsides: 1) some rooms are in dire need of upgrade and they're really suboptimal. 2) Alert to the management: your cleaning team uses excessive amounts of air "refresheners" and other cleaning chemicals, to the extent that I got nausea, stuffy nose and itchy eyes. Please don't do this to your customers, air the rooms instead! Thankfully the reception staff responded promptly and booked us into another room.

Wonderful reception staff -- friendly, respectful and funny. Loved that they courteously talked with my son (7 y.) who asked for a top floor room and received a kid's "passport" (very cool idea). The breakfast was good (liked the on-demand omelette) but on a weekend stay the area gets really messy and food ran out.

Stayed in February 2024

Nothing

Staff members were very helpful and friendly, hotel location is very close to city center and other facilities.

Stayed in February 2024

Nothing

Good location & closed to variety of halal food option.

Stayed in March 2024

Could do with better breakfast options.

Comfortable room with a great location.

Stayed in March 2024

There were little things missing like a shower cap in the bathroom and slippers to wear in the bedroom

The location was great and it was clean and the staff were friendly

Stayed in March 2024

Great service, very welcoming and helpful in particular Kris one of the manager and Vashmi Krishna in the bakery

Stayed in March 2024

Room was not the cleanest and prices in the hotel for services like breakfast and bar quite expensive

Good location and good size room also staff were nice and friendly

Stayed in March 2024

Duvet was a single in a kind size cover - we did complain and asked for it to be changed but nothing happened Sunk in the bathroom was blocked on first use but they did fix that quickly No BBC in the rooms which was disappointing

Very nice and easy check in and check out - lifts were very fast and not much waiting

Stayed in February 2024

View from room

Very Central in London. Fare better breakfast then expected.

Stayed in February 2024

Lovely place.

Great room. But only set up for 2 people. There were 3 adults and a child. Only 2 cups, 2 glasses only had 1 bedside table between both beds had to have a chair by one side and move coffee table for other side to put glass of water. No sockets to charge phone by bed either

Stayed in February 2024

Unfortunately, I have been overcharged by the hotel. Still trying to resolve this after 2 phone calls and an email.

Cleanliness was very good. Family room was spacious and adequate for 4 people.

Stayed in February 2024

Price

Nice location and architectural beauty- it’s unique!

Stayed in February 2024