Maker Lane.Hoar Cross, Newborough, DE13 8QS, United Kingdom
Based on 22 hotel reviews
7.9Cleanliness
8.4
Comfort
7.9
Location
8.9
Facilities
8.3
Staff
8.6
Value for money
7.5
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 22
Reviewed: 19 December 2023
Georgina
United KingdomTrying to book and pay for spa treatments was exceptionally difficult. I was passed from pillar to post on phone calls to and from the spa to the hotel and back again, and around the spa. In the end I could be bothered to book as the spa staff were so unhelpful and disorganized in terms of bookings.
Everything except booking the spa and treatments
Stayed in November 2023
Reviewed: 19 December 2023
Ominstag
United KingdomThe fact you're charging room guests to access the pool and spa facilities, never seen this in any hotel in the world...and £30 per person is a total rip off!
The building
Stayed in December 2023
Reviewed: 5 July 2021
Shaun
United KingdomThe room was very hot and I struggled to sleep all night even with the window open. This was the only negative comment I could say about the room
The hotel room was spotless and big in size. The bathroom was amazing and loved the elemis products they leave out for you to use along with robes and slippers
Stayed in July 2021
Reviewed: 13 November 2023
Ajit
United KingdomThe fact 2 beds were stuck together and you can feel the 2 beds where they meet after paying £300 for the night is just unacceptable
The location and scenery
Stayed in November 2023
Reviewed: 6 November 2023
Adam
United KingdomWe arrived at 5pm our room still wasnt ready to then be told we had to pay extra for the spa after paying an additional £374 for us to only be aloud to use to swimming and spa fercilaties to then get kicked out after 2 hours absolute rip off. Our evening meal, we ordered steak which there was an additional cost for which we didnt mind paying. we had vegetable soup which was lovely, our fillet steak came out blue when asked for medium we then sent our food back as it wasnt how we asked for it to then make us another one that was burned all over the top as it had been rushed. Pepper corn sauce was like water. I came for a luxury stay to be greeted with two single beds pushed together. Ive woken up this morning with my back worse than when i arrived. Bare in mind I upgraded to a suite. We’ve stayed here 7 times before and it’s gradually got worse Then went for breakfast. Which was hurendous all in all £440 worse off for a stay at faulty towers never going again. Weve stayed in local hotels which blind hoarcross for a fraction of the price
The way out
Stayed in November 2023
Reviewed: 29 October 2023
Sarah-jayne
United KingdomWe wernt there long enough.
Gorgeous place was our 2nd Wedding Anniversary. Fabulous decor, staff very attentive excellent food and wine. First class service couldn’t fault a thing from our arrival until the time we had to leave. Thank you for a lovely stay.
Stayed in October 2023
Reviewed: 8 April 2022
Catherine
United Kingdomthere wasn’t anything not too like
Stayed in March 2022
Reviewed: 1 March 2022
Jo-ann
United Kingdomthe room, walls were scuffed & marked, carpet was filthy , dust on headboard & in the corners of the carpet. We had to ring reception to come to Hoover the carpet which was covered in human hair, found a couple of artificial rose Petals under the bed (sticking out at the sides). There was a loud humming noise coming from the room above, didn’t get any sleep at all. The hotel has recently been updated but I have honestly stayed in cleaner travelodges. waited 3 years to visit & we ended up coming home early the next day.
love the place, been visiting for over 12 years
Stayed in March 2022
Reviewed: 18 October 2021
Graham
United Kingdomall perfect
Stayed in October 2021
Reviewed: 26 August 2021
Annmarie
United KingdomWaiting an hour for a cup of tea at breakfast time ! Asked four time !
Stayed in July 2021
Reviewed: 4 August 2021
Susan
United KingdomNothing it was amazing
The breakfast was amazing and we had it in our room
Stayed in July 2021
Reviewed: 23 July 2021
Dj
United KingdomNo complaints
Very impressed with the staff very friendly and helpful, bedrooms were very clean and tidy. Enjoyed the spa facilities the food was very delicious.
Stayed in July 2021
Reviewed: 17 July 2021
Riri
United KingdomThe customer service was not consistent. Some members of staff provided good customer service but most did not. On arrival there were a lot of things
The facilities, hotel, grounds and restaurants were fantastic. The rooms were all different sizes and some were definitely better than others. We had both breakfast and lunch at the hotel and the food was excellent. However the customer service experience lacked consistency and there was a marked difference between those providing good customer service those who did not.
Stayed in July 2021
Reviewed: 11 June 2021
Christina
United KingdomA fan would have been nice in the room it was so hot. The bathroom was not clean, somebody’s else’s shampoo remains in the bath.
The customer service was awful.
Stayed in June 2021
Reviewed: 9 October 2023
Edward
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 30 December 2021
Bhavisha
United KingdomThere are no comments available for this review
Stayed in December 2021
Reviewed: 6 July 2021
Emily
United KingdomThere are no comments available for this review
Stayed in May 2021
Reviewed: 6 July 2021
Joseph
United KingdomThere are no comments available for this review
Stayed in July 2021
Reviewed: 13 January 2024
Andrew
United KingdomThere are no comments available for this review
Stayed in December 2023
Reviewed: 4 November 2023
Sandid
TunisiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 15 September 2023
Helen
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 21 July 2021
Andrea
United KingdomThere are no comments available for this review
Stayed in July 2021
Showing 1 – 22
Budapest, Hungary
Gijón, Spain
Hamilton, New Zealand
Serralunga d'Alba, Italy
Manchester, UK
Lerici, Italy
Belgrade, Serbia
Budva, Montenegro
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content