Piccadilly Plaza, Portland Street, Manchester, M1 4PH, United Kingdom
#89 of 111 hotels in Manchester
Guests' ChoiceBased on 1440 hotel reviews
7.1Cleanliness
7.7
Comfort
7.8
Location
9.1
Facilities
7.3
Staff
8.4
Value for money
7.1
Free WiFi
6.8
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End of dialog contentReviewed: 3 May 2024
Butler
United KingdomThe water went off in the morning when we were trying to get ready and leave. We rung to find out what was going on and the customer service broke down a bit. No apologies just told to wait. This meant we were late for breakfast and the place we want to eat had shut. On check out still no apology
Room was a nice size and clean. Welcome and check in was easy with extra bonus of playing a game to win a drink. Friendly staff on check in....
Stayed in April 2024
Reviewed: 29 April 2024
Kannis
United KingdomThe room temperature is too cool. Also I could hear the noise and crying sound of the kids in the next room.
Location and tidiness. The mattress is comfortable too.
Stayed in April 2024
Reviewed: 28 April 2024
Win
United KingdomInitially the reception could not find my booking. Then the reception gave me the room where the toilet flush is broken. When I reported the reception said someone will come up and have a look. But after sometime, no one came up that I went back down with my luggage and bags. The another reception staff change my room with another one. On that night, shower warm water was not working.
Location is perfect. Room is spacious and all necessary amenities provided.
Stayed in April 2024
Reviewed: 25 April 2024
Caitlin
AustraliaThe event staff were awful. The bar was not stocked or staffed enough and very slow service, the staff once the event was over were extremely rude. We were told by one member ‘I just want to go home and to F*** off’ put a real dampener on a great stay and night and would stop me returning
The service when we checked in and out was fantastic, staff were lovely!
Stayed in April 2024
Reviewed: 22 April 2024
Natalie
United KingdomNo hot water in room
Just amazing
Stayed in April 2024
Reviewed: 20 April 2024
Lynda
United KingdomCold shower
Breakfast good and staff helpful
Stayed in April 2024
Reviewed: 16 April 2024
Janice
United KingdomDifficult to find and a narrow ramp up to the carpark level. Car parking spaces were limited. After being out all day we found that our room was not cleaned or replenished. Spoke to housekeeping and they rectified it quickly.
Its central location was perfect for restaurants and the tram stop.
Stayed in April 2024
Reviewed: 16 April 2024
Roseann
United KingdomThe parking was expensive after paying as much for the room i would have expected free parking
The property was good comfortable and good location
Stayed in April 2024
Reviewed: 15 April 2024
Paul
JerseyGreat location. Everything we needed.
Stayed in February 2024
Reviewed: 15 April 2024
Ian
United KingdomQuite dated, could do with being updated. Small beds, paper thin walls, bathroom required updating.
Close to city centre
Stayed in April 2024
Reviewed: 13 April 2024
Jo
United KingdomBed was a bit small but that’s being picky.
Proximity and staff helpful and friendly
Stayed in April 2024
Reviewed: 10 April 2024
James
United KingdomBreakfast average
Nice view
Stayed in April 2024
Reviewed: 9 April 2024
Mohammad
South AfricaDidn’t clean on time and had to call them to clean a few times No water in the rooms compare my international travel
Great staff With specific mention to Ian at reception and Raziah at breakfast
Stayed in April 2024
Reviewed: 8 April 2024
Lorraine
United KingdomDated decor in rooms,
Location
Stayed in April 2024
Reviewed: 7 April 2024
Rebecca
United KingdomVery tired furnishings in need of upgrading, bathroom door didn’t close properly and when speaking with colleagues also staying they had the same in their room.
Good location and comfortable bed.
Stayed in March 2024
Reviewed: 6 April 2024
Marie
United KingdomStaff were fabulous.
Stayed in April 2024
Reviewed: 5 April 2024
Richard
United KingdomWe booked a suite , which all in all at first look was nice however had to turn cushions over on one of the settees let's just say human fluid, lastly there was a constant loud humming coming from above the room which I can only assume was an air con unit of the roof
Location and the staff were amazing, welcome drink on arrival and the staff always willing to help
Stayed in April 2024
Reviewed: 5 April 2024
Lois
United KingdomThe bed was 2 singles pushed into a double - not comfortable having a gap between you and partner
Very friendly staff
Stayed in April 2024
Reviewed: 3 April 2024
Faye
United KingdomThe breakfast, was very stale, could tell the food had been sitting there a long time so was very overpriced
The Location
Stayed in March 2024
Reviewed: 2 April 2024
Joanne
United KingdomRoom a bit small.
excellent location. Really friendly staff great selection for breakfast
Stayed in April 2024
Reviewed: 2 April 2024
Turf
IcelandThe room needs renovation and updating. It would have been great to have something other than just butter on the toast, e.g., cheese, at breakfast.
The staff (Ian, Alex, Ray, and others) in the lobby and bar were exceptional. The hotel's service is fabulous. The location is great, and the breakfast was fine.
Stayed in March 2024
Reviewed: 1 April 2024
Keith
United KingdomSome of the furniture in the room was tired looked well worn in places.
Location was perfect, room was a little bit tired, evening meal menu was very good and not overpriced.
Stayed in March 2024
Reviewed: 1 April 2024
Reiss
United KingdomWe didn’t have breakfast , the room was brilliant and can’t knock it , staff were absolutely brilliant and treated us like royalty on the way in and exceeded our expectations, only complaints were there was a very large amount of kids playing in the lifts , just riding up and down , this made it a long wait for the lifts and when you did get in they was making you go to every single floor ,
Stayed in March 2024
Reviewed: 27 March 2024
Panida
ThailandThe room is quite old.
Not far from train station and close to tram station
Stayed in March 2024
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