Super friendly and accommodating staff! we arrived earlier than check-in time, but our rooms were ready so we were able to check-in. Even my special requests were accommodated, absolutely fantastic guest service! the receptionist Dizina was very friendly and welcoming. The rooms were spotless clean with fresh towels, coffee pods machine, toiletries and fruits. the room attendant was very also very polite. Great selection for breakfast and breakfast attendant was extremely nice! I haven't encountered such lovely staff during my many stays in London! Great location too!

Stayed in April 2024

Located slightly further away from main attractions so walking is not feasible.

I think it is great value for money in central London, with 2 tube stations and Paddington train station close by. There are restaurants, cafes and supermarkets around. Breakfast is also satisfying with enough hot and cold varieties. Hotel provided daily biscuits and fruits on arrival, which was much appreciated.

Stayed in March 2024

Our room was in the basement and sometimes quite hot - there was aircon though, and we used it a few times. You could easily hear sounds from neighbouring rooms and from the street & underground, but you got used to that.

The breakfast was very good and we ended up having it every morning despite the extra cost (£12,50). The room as well as the bathroom were smallish but adequate and functional. There was a kettle, coffee machine and a small fridge, and the hotel provided water bottles every day. Location near Queensway and Bayswater tube stations and Hyde Park was very convenient, and Paddington station was not far either. The hotel staff was very friendly.

Stayed in April 2024

Breakfast was awesome, friendly staff

Stayed in April 2024

None

Location is easy to get to once you arrived in Liverpool Station for the underground to the hotel location is also easy to walk to some of the tourist attractions if the weather is good the small town if Queens way is handy place for snack meals local bar get to see the local people I recommend the hotel

Stayed in April 2024

I really loved the location, it was close to everywhere and looked really posh. The breakfast was soooo good, my partner and I loved it very much.

Stayed in April 2024

The recently renovated hotel has very old, uncomfortable beds. There is not a single hook or shelf in the entire room.

Very friendly staff, clean rooms, very good breakfast

Stayed in March 2024

Only one bedside table so had to use a chair to rest my tea in the morning on. no plug either at my side of the bed - phone plugged in on dressing table. day time receptionist not that helpful when asking about the bedsde table or am extra chair. I ended up using dressing table chairl

Nice modernised hotel in convenient location. Easy access for tube stations.. Fresh Fruit available in the room and bottled water as well as tea and coffee facilities. good selection of bathroom toiletries. 'Friendly night receiptionist.

Stayed in April 2024

The room was quite small, small window

The room was clean and had all the amenities Comfortable bed

Stayed in March 2024

The occupant in next room was obviously working and on extremely loud Microsoft teams calls with no headphones. Everything could be heard 1st 2 days we were in the room.. No great when wanted to rest in between sight seeing.

Great base to see London

Stayed in April 2024

Nothing

Simple, but clean and adequate

Stayed in April 2024

Hair dryer in room never worked

Clean and comfortable Really friendly staff , very helpful

Stayed in April 2024

.A dresser with drawers would be useful.

Great location. Staff were very attentive and able to assist us with any questions we had.

Stayed in April 2024

No flannels, staff noisy in mornings.

Comfortable, clean, location.

Stayed in April 2024

Had some issues with the bathroom in the beginning, however these were addressed and resolved very promptly by the staff. There’s not much of a lobby to hang out in during spare time, but this is not a problem at all.

Charming small hotel with okay breakfast selection, attentive staff and very cozy facilities. Location right next to Hyde Park is very convenient - close to public transport.

Stayed in March 2024

Clean and well presented place to stay near Paddington, very friendly staff and a good breakfast selection.

Stayed in April 2024

The staff was very nice. We arrived before our check in and we were able to leave our luggage at the hotel and explore the city. Location was perfect. Housekeeping every day.

Stayed in April 2024

Clean property

Stayed in April 2024

Nothing much to complain about.

The hotel is easy to reach by underground metro or by bus, taxi etc. The hotel breakfast is ok for most, but the breakfast room sitting capacity is limited. The rooms are nice and clean. The room was larger than many hotels in the touristic central areas.

Stayed in April 2024

Carpets

Location

Stayed in April 2024

Only basement rooms left, but very cheap!

Stayed in April 2024

Please change your matresses ☹️

Stayed in April 2024

Wouldn't recommend the basement room.. the room was very clean. We just found it a bit small for a family of 3 and due to the window not opening to warm and stuff during the night

Staff were very friendly and accommodating. The room we got we were not happy with, due to it being in the basement and had no window, which sounds petty. But the room was too warm. So asked if they could move us to the room, which they did the next day. Told us to leave our luggage in the room packed and they would move it for us when the room was ready. This room was slightly larger and definitely a lot better. The breakfast had a good variety. First time in London this hotel was in a great location 2 tube station nearby. I would definitely recommend this hotel. Hope if we ever get another trip to London. I would definitely stay here again.

Stayed in April 2024

Nothing.

Aside from the value, the cleanliness, friendliness of staffs and the services are excellent. Additionally, the location is also great.

Stayed in April 2024