Nothing

Beautiful position. Views from the restaurant were magnificent.

Stayed in April 2024

There were times were due to the presumptuousness of other guests we were made to feel ignored and 'less than' other guests by staff - being made to wait for an unexplained amount of time to check out or when another guest was addressed before us even though my husband and I were waiting for longer. I also felt the check-in process was a bit confusing and unexplained. There were many guests arriving around 3PM as indicated for check-in however the entrance did not accommodate for this many people - leaving the area very crowded and then without explanation being ushered into another room to wait as our room was not yet ready. I feel this process could be improved, however the complementary drinks were an lovely unexpected welcome!

It was evident that some staff really enjoy their job - as they were very friendly, yet professional and accommodating. The room was beyond beautiful and comfortable and it was nice to have the amenities of a smart TV. The room had a lovely balcony and a very nice view of the gardens and lake. The evening meal and breakfast were beyond delicious - absolutely excellent. And although it was very cold, getting a dip in the lake was definitely memorable.

Stayed in March 2024

Our room was lovely, but didn’t have a lake view. We found the road noise to be quite noisy during the night and in the morning.

The hotel is in an absolutely beautiful location on Lake Windermere. It has lovely gardens that go down to the water’s edge. You need a car to travel to local towns. Breakfast was excellent with wonderful service from the hotel staff. We didn’t eat in the main dining room but we enjoyed a couple of dinners in the lounge.

Stayed in April 2024

Very limited evening bar menu Very expensive food and drink

Location, style, history, space, luxury Friendly staff, relaxed atmosphere

Stayed in April 2024

The meals were overpriced and not a terrific choice

View of the lake first class Breakfast and service excellent Room lovely and cosy and spotless

Stayed in April 2024

Great location friendly and welcoming staff

Stayed in April 2024

Car parking is not very convenient. No spa facilities.

Stunning location! Panoramic views from bedroom. Quiet environment. Superb breakfasts.

Stayed in April 2024

Food and breakfast were definitely worse than a hotel of this level. Few options, no taste. Even though the presentations were beautiful, they were lost due to the coldness of the dishes.

Location, ambience, friendliness of the employees, cleanliness! These were really great

Stayed in April 2024

Step leading in to be bedroom I think it is a tripping hazard D

Reading room. Location

Stayed in April 2024

The evening meal was expensive for what it was, the bar menu appeared to be much better value.

Location, comfort, peace and serenity. Particularly good breakfast. I will certainly be back. Great for a special occasion.

Stayed in March 2024

Quality of service

Beautiful location and exceptional quality, worth staying few days

Stayed in February 2024

Suggestions to make it even better - add a full length mirror and a chair at the dressing table into the Lake House rooms.

Beautiful hotel, fantastic renovation. Without exception, staff excellent. Laid back, friendly luxury.

Stayed in March 2024

More choice on evening menu or change daily as we stayed 3 nights and same 4 dishes every night

Absolute stunning hotel , impe ccable decorations and amazing staff

Stayed in February 2024

All excellent

From beginning to end total luxury absolutely loved it

Stayed in February 2024

Bed was a little uncomfortable. It was two singles pushed together and we kept rolling into the middle.

Stayed in February 2024

Only minor “tweaks” No mirror in the room (27) for dressing/hair styling purposes The magnifying mirror in the bathroom was poorly located making it difficult to use. The toilet had a poor flush. The view from the side window of our room overlooked some generators/kitchen operation area- can’t be helped but a bit disappointing. Whilst we appreciate that this is a beautiful hotel in a stunning location- £290 is a lot to pay for a few hours in a room and breakfast but we know the prices are comparable to other similar hotels we stay in e.g Winander Club at Low Wood Bay, Langdale Hotel and Spa etc.

Beautiful location. The hotel is stunning. The special arrival with champagne was lovely as was the tour of the hotel with an interesting potted history given by our lovely host (sorry forgot the name) and the snack selection available on the landings/hallways was great- I hope in the months to come, these special extras that help to set the hotel apart from others, won’t disappear if the hotel is looking to tighten the profit margins. The mini cinema is another unique feature and whilst we didn’t use it, we certainly would do, visiting with family in the future. We enjoyed some ice cream in our room though with a movie on the TV! Couldn’t fault the staff- without exception they were genuinely friendly, chatty, attentive and warm.

Stayed in February 2024

A more varied menu on eve meal..but it tasted delicious.

Loved everything from the moment we arrived. Staff were so nice too

Stayed in February 2024

Perfect lake views and a high standard of renovation. Lovely staff. Dining was excellent too.

Stayed in January 2024

We felt like the room could have been warmer although heating was at maximum

Fantastic improvement since we last stayed. Room was beautiful and all of the staff were so welcoming and helpful

Stayed in January 2024

Nothing negative. Only criticism would be that the breakfast service was slow and errors made with orders.

Very high quality

Stayed in January 2024

I had to leave.

The building is amazing , beautifully restored rooms , no expense spared. Staff are fabulous. The views over the lake are to die for.

Stayed in January 2024

A single scallop was served as a starter, which we thought was a little unfortunate for such an otherwise excellent meal.

Stayed in January 2024

We booked and the price was reduced by £150 per night the day after our free cancellation policy ended. I contacted the hotel and they let me cancel and rebook for the following night. It would have been very overpriced at the original price. Food wasn’t amazing and was over priced but the setting and service were very good. Small teething problems such as lamps don’t work. Also check your restaurant bill as extra drinks added on. Lack of communication for my cancellation refund / still not received any update apart from the phone call I had to make to request the £540 refund 4 days after cancelling. The hotel really encourage to book direct to avoid these issues .

View and location incredible. The interiors outstanding Loved the separate little living room in the rooms that overlooked the lake. The books were beautiful finishing touches. Bathroom was delightful

Stayed in December 2023

Only entrance to our room on outside of main billing.we got wet through going for breakfast.How crazy is that::: Our room had 8 steps not clearly marked:: leathal. Took us 1 hr to find a kettel for a cuppa. Full English break fast not great.fryed egg looked like a golf ball.rest didn't seem fresh. Rooms re numbered,confusion Ne w car park 150 yds in the rain.

Birthday card on my birthday. Bar staff pleasant and very helpful. Open wood fires various locations Table service at bar & breakfast Room cosy & warm Cakes to our room in the afternoon Fantastic view of lake & gardens from our room Welcome & drinks on arrival.

Stayed in March 2024