The bathroom in our room witch was number 14 was extremally tired and is in need of an urgent refit, one of the lights was dangling down over the bath on it's wire. The sink plug didn't work at all, the mastic around the bath panel looked awful, and in general it just needs a complete refit.

The parking was brilliant, lots of space. The staff were excellent very helpful and pleasant. The building itself looked amazing and it was very clean.

Stayed in February 2023

Fish on menu

More than adequate

Stayed in February 2023

Pillows. No poached eggs

Friendly staff. Lovely part of Fleet. Sausages

Stayed in February 2023

Really disappointed with the bathroom this time. No bath, just a shower and squeezed into such a tight space that you can't even stand in front of the lavatory without bumping into the sink. The frustration is that the rooms are not of a consistent standard - last time I booked 'Standard Single' and 'Superior Single' I was satisfied with the size of the bathroom, but this particular room (Room 6) wasn't great.

A comfortable hotel; the standard single is a decent-sized room; reception is friendly and helpful and the breakfast was good.

Stayed in January 2023

too far from eveything

building itself

Stayed in December 2022

It took a while to get a drink at the bar and when using the taps water spat out at me multiple times

The bed was very comfy and the location was close to the high street

Stayed in January 2023

there was not alway hot water in the shower. the toilet didn’t flush very well

it was very friendly. great location for us .

Stayed in December 2022

Room price was a bit expensive I think.

Night reception was so friendly and helpful! Beds are very comfy!

Stayed in December 2022

sash windows that wouldn’t stay open, very stiff bathroom door lock

clean and warm

Stayed in December 2022

Nothing

Very clean and welcoming staff.

Stayed in December 2022

The room was cold and the bedding was mor suited to the summer and the pillows were flat and lumpy

The cleanliness of the rooms the bathroom in particular.

Stayed in December 2022

Very old and traditional hotel but comfortable and clean

Stayed in December 2022

The lady in the restaurant was not very welcoming.

The lady on reception was lovely. The bedroom as well presented...the mints on the bed were nice touch! Being able to park outside was amazing and the tucked away location was lovely.

Stayed in December 2022

We travelled from London in the morning hoping to hv lunch after Checking in , but as we had passed lunch time, we requested in room service as per the menu provided in the room, but to our amazement was told that the kitchen was closed and no food could be ordered. Until after 6pm. I feel there should be some kind of meal available especially in a hotel of this standard. So this was very disappointing and unsatisfactory in my opinion.

The location was good , very close to the town centre

Stayed in December 2022

breakfast was poor. Buffet style, but many sections had no food.

Much improved from previous visit. Still a bit tires in places but on the up

Stayed in November 2022

Didn't have a hairdryer in our room which it should have . Couldn't wash my hair in the morning. Reported it to reception.

This is the 2nd time we have stayed here . Fantastic staff , welcoming and friendly. Our room was lovely and breakfast was yummy . Already booked for our 3rd visit . Thank you

Stayed in November 2022

Lighting in room was poor I was given a room for a disabled guest so the sink was awkward for me to use - too low for someone not in a wheelchair No shelf in shower for soap, shampoo etc. had to put things on floor of shower which was difficult

very friendly and helpful staff room was clean and warm

Stayed in November 2022

could do with a refresh

friendly staff, quiet room as requested

Stayed in November 2022

Spacious room and bathroom. Good quality bedding and towels

Stayed in November 2022

liked everything

lovely hotel, spacious rooms and comfy beds - staff really welcoming and accommodating

Stayed in October 2022

We specifically requested a twin-bed room, as that was an option specifically offered for that room. Only after the booking was confirmed were we advised that the request 'could not be guaranteed', but that the hotel would 'do their best'. Not good enough! Either the twin-bed option is available or it isn't. On arrival, the room assigned to us turned out to be a KS bed. I reminded reception that we had requested the twin-bed configuration. We were then immediately given the next room along the hallway, which was already in twin-bed configuration. So why wasn't that the room we were assigned in the first place? Do you have to demand to eventually get what you booked at this hotel? This was highly inconvenient was it wasted valuable time that we were supposed to me spending at dinner with friends elsewhere.

The room was of generous size, and extremely quiet, being at the far end of a wing of the hotel. The beds were very comfortable. The buffet breakfast (additional cost) was very good. There was ample free parking on the property grounds.

Stayed in September 2022

curtains didn’t fit the window and not ironed.

friendly staff. clean rooms , comfortable bed, lovely breakfast

Stayed in October 2022

Nothing at the hotel gave us cause for concern. What more could you ask for?

Clean rooms lovely comfortable bed with Great facilities. Wonderful breakfast which you would pay more for outside. Brilliant check out time. Friendly staff. Entertainment was fantastic

Stayed in October 2022

conservatory was chilly as this was the dining room for the evening was a very quick meal. buffet breakfast was luke warm

clean. tidy. comfy bed. lovely food.

Stayed in October 2022

There was a function on in the hotel on our second night's stay so there was music playing until 12.30am. When that stopped there was the moving of furniture. However, this is to be expected from a hotel such as this and would not prevent us staying again. Breakfast was extra at around £12 each. As we don't eat large breakfasts, it was more economical to walk into town and have something on toast at a local cafe for half the price! There are several cafes that open at breakfast time.

The main part of the hotel is old but the decor suited its age without being drab. It is set in amongst trees with good parking. The outside looked very pretty lit up in the evening . The hotel also has the advantage of being in easy walking distance to the town. Our room (10) was at the end of a corridor and had a cupboard next door, so was very quiet ( on the first evening!) The room was a good size with a large comfy bed and comfy pillows ( which is rare in a hotel) The bathroom was a good size with a simple shower that was easy to work, which is always a bonus! All the staff were friendly and helpful and we were always greeted with a cheery hello and a smile.

Stayed in October 2022