Church Road, Fleet, GU51 4NE, United Kingdom
#7 of 12 hotels in Fleet
Guests' ChoiceBased on 733 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
8.7
Facilities
7.7
Staff
8.6
Value for money
7.5
Free WiFi
7.4
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End of dialog contentReviewed: 27 December 2022
Lise
United KingdomRoom price was a bit expensive I think.
Night reception was so friendly and helpful! Beds are very comfy!
Stayed in December 2022
Reviewed: 26 December 2022
Mark
United Kingdomsash windows that wouldn’t stay open, very stiff bathroom door lock
clean and warm
Stayed in December 2022
Reviewed: 18 December 2022
Sandra
United KingdomNothing
Very clean and welcoming staff.
Stayed in December 2022
Reviewed: 18 December 2022
Susan
United KingdomThe room was cold and the bedding was mor suited to the summer and the pillows were flat and lumpy
The cleanliness of the rooms the bathroom in particular.
Stayed in December 2022
Reviewed: 14 December 2022
Irina
United KingdomVery old and traditional hotel but comfortable and clean
Stayed in December 2022
Reviewed: 9 December 2022
Melanie
United KingdomThe lady in the restaurant was not very welcoming.
The lady on reception was lovely. The bedroom as well presented...the mints on the bed were nice touch! Being able to park outside was amazing and the tucked away location was lovely.
Stayed in December 2022
Reviewed: 7 December 2022
Mangala
United KingdomWe travelled from London in the morning hoping to hv lunch after Checking in , but as we had passed lunch time, we requested in room service as per the menu provided in the room, but to our amazement was told that the kitchen was closed and no food could be ordered. Until after 6pm. I feel there should be some kind of meal available especially in a hotel of this standard. So this was very disappointing and unsatisfactory in my opinion.
The location was good , very close to the town centre
Stayed in December 2022
Reviewed: 1 December 2022
Andrew
United Kingdombreakfast was poor. Buffet style, but many sections had no food.
Much improved from previous visit. Still a bit tires in places but on the up
Stayed in November 2022
Reviewed: 27 November 2022
Maria
United KingdomDidn't have a hairdryer in our room which it should have . Couldn't wash my hair in the morning. Reported it to reception.
This is the 2nd time we have stayed here . Fantastic staff , welcoming and friendly. Our room was lovely and breakfast was yummy . Already booked for our 3rd visit . Thank you
Stayed in November 2022
Reviewed: 15 November 2022
Jane
United KingdomLighting in room was poor I was given a room for a disabled guest so the sink was awkward for me to use - too low for someone not in a wheelchair No shelf in shower for soap, shampoo etc. had to put things on floor of shower which was difficult
very friendly and helpful staff room was clean and warm
Stayed in November 2022
Reviewed: 7 November 2022
Kathryn
United Kingdomcould do with a refresh
friendly staff, quiet room as requested
Stayed in November 2022
Reviewed: 4 November 2022
Gladys
United KingdomSpacious room and bathroom. Good quality bedding and towels
Stayed in November 2022
Reviewed: 30 October 2022
Amanda
United Kingdomliked everything
lovely hotel, spacious rooms and comfy beds - staff really welcoming and accommodating
Stayed in October 2022
Reviewed: 18 October 2022
John
AustraliaWe specifically requested a twin-bed room, as that was an option specifically offered for that room. Only after the booking was confirmed were we advised that the request 'could not be guaranteed', but that the hotel would 'do their best'. Not good enough! Either the twin-bed option is available or it isn't. On arrival, the room assigned to us turned out to be a KS bed. I reminded reception that we had requested the twin-bed configuration. We were then immediately given the next room along the hallway, which was already in twin-bed configuration. So why wasn't that the room we were assigned in the first place? Do you have to demand to eventually get what you booked at this hotel? This was highly inconvenient was it wasted valuable time that we were supposed to me spending at dinner with friends elsewhere.
The room was of generous size, and extremely quiet, being at the far end of a wing of the hotel. The beds were very comfortable. The buffet breakfast (additional cost) was very good. There was ample free parking on the property grounds.
Stayed in September 2022
Reviewed: 17 October 2022
Susan
United Kingdomcurtains didn’t fit the window and not ironed.
friendly staff. clean rooms , comfortable bed, lovely breakfast
Stayed in October 2022
Reviewed: 15 October 2022
Deborah
United KingdomNothing at the hotel gave us cause for concern. What more could you ask for?
Clean rooms lovely comfortable bed with Great facilities. Wonderful breakfast which you would pay more for outside. Brilliant check out time. Friendly staff. Entertainment was fantastic
Stayed in October 2022
Reviewed: 11 October 2022
Loraine
United Kingdomconservatory was chilly as this was the dining room for the evening was a very quick meal. buffet breakfast was luke warm
clean. tidy. comfy bed. lovely food.
Stayed in October 2022
Reviewed: 10 October 2022
Yvonne
United KingdomThere was a function on in the hotel on our second night's stay so there was music playing until 12.30am. When that stopped there was the moving of furniture. However, this is to be expected from a hotel such as this and would not prevent us staying again. Breakfast was extra at around £12 each. As we don't eat large breakfasts, it was more economical to walk into town and have something on toast at a local cafe for half the price! There are several cafes that open at breakfast time.
The main part of the hotel is old but the decor suited its age without being drab. It is set in amongst trees with good parking. The outside looked very pretty lit up in the evening . The hotel also has the advantage of being in easy walking distance to the town. Our room (10) was at the end of a corridor and had a cupboard next door, so was very quiet ( on the first evening!) The room was a good size with a large comfy bed and comfy pillows ( which is rare in a hotel) The bathroom was a good size with a simple shower that was easy to work, which is always a bonus! All the staff were friendly and helpful and we were always greeted with a cheery hello and a smile.
Stayed in October 2022
Reviewed: 8 October 2022
Barry
United KingdomBreakfast was poor. Buffet empty of various items awaiting refill. Very young inexperienced staff left to run breakfast - inattentive and out of their depth. Breakfast poor value for money and did not live up to brochure picture - glad we didn’t eat in restaurant for evening meal.
Room and hotel facilities
Stayed in September 2022
Reviewed: 3 October 2022
Ceri
United Kingdomthe building was impressive but the room was not great.
Stayed in August 2022
Reviewed: 27 September 2022
Brett
United KingdomSingle room was small with cramped bathroom. No power sockets near the bed. Seemed expensive for the size of room.
Well presented hotel with friendly and helpful staff. Nice breakfast.
Stayed in September 2022
Reviewed: 26 September 2022
Jennifer
United Kingdomguests being allowed to overflow into car park to party
the position in lovely grounds
Stayed in September 2022
Reviewed: 22 September 2022
Bob
United KingdomI arrived after midnight (from a wedding), the front door was locked and there was no bell (not obvious that I could see), therefore I had to ring reception and tell them I was outside - again I couldn't see a sign suggesting to do that. Reception were polite enough.
Small room as expected for one person and a cheapish price. Easy parking, fairly close to the centre of town, but far enough away for peace and quiet.
Stayed in August 2022
Reviewed: 22 September 2022
A4ash
United KingdomRoom was very small and dark, bathroom taps for the shower were scolding hot or freezing cold. The front window looked onto a wall and the rear window looked onto a roof with vents.
Friendly staff, good food and great location. Nice gardens and bar area. An attractive property but it needs work in the rooms.
Stayed in August 2022
Reviewed: 18 September 2022
David
United Kingdomvery little. anything said here would be extremely picky, and therefore doesn’t need saying.
Great location, quiet and peaceful yet close to a town centre, well equipped clean, comfortable rooms and the most helpful hospitable staff. Good food, nice bar and comfortable clean room.
Stayed in September 2022
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