St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom
#28 of 105 hotels in Liverpool
Guests' ChoiceBased on 4972 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 30 March 2024
John
Isle of ManNothing
Location, staff and facilities
Stayed in March 2024
Reviewed: 28 March 2024
Alexandra
United KingdomMiddle aged men hogging the jacuzzi for very lengthy periods.
Very friendly and helpful staff, convenient location, delicious food.
Stayed in March 2024
Reviewed: 26 March 2024
Kareena
IrelandThe price might have included the breakfast for better value.
Very central, walking distance from Liverpool One, the Mersey and attractions.
Stayed in March 2024
Reviewed: 26 March 2024
Alan
United KingdomNothing
Location Staff
Stayed in March 2024
Reviewed: 26 March 2024
Des
United KingdomNothing really. Tiny thing- have oats cooked at breakfast. I think they may have made me some but didn’t wait.
Very good facilities, lots provided like robe, good selection of teas, coffees, hot chocolate and some biscuits. Good kettle. Nice toiletries, fluffy towels, lots of hanging space, friendly bar staff and a very nice leisure area with pool and gym. Great value.
Stayed in March 2024
Reviewed: 26 March 2024
Fred
United KingdomThe parking charge is per 24 hours, we were charged for 72 hours. The car was parked there from 9pm Fri to 10am Sun. Maybe cheaper to pay by the hour.
Good location, friendly and attentive staff. Nice room. Everything was clean.
Stayed in March 2024
Reviewed: 25 March 2024
William
United Kingdom3 Times we have stayed here and each time didn't have one of the drinks at bar that my wife or I would drink(run out)
Very friendly, great service from the breakfast team and all staff
Stayed in March 2024
Reviewed: 24 March 2024
Sherrie
United Kingdomn/a
The location is great and the staff are ways so lovely.
Stayed in March 2024
Reviewed: 24 March 2024
Lois
United KingdomHow they didn’t state we have to pay for parking
How clean it was The staff give us a free drink at the bar for my boyfriends birthday The staff was welcoming
Stayed in February 2024
Reviewed: 23 March 2024
Barbara
United KingdomIt was fine
Room, location
Stayed in March 2024
Reviewed: 21 March 2024
Sarah
United KingdomThere wasn’t a fridge for keeping any thing cool
The location is perfect for the waterfront and the city centre. The employees were friendly especially the man at the concierge
Stayed in March 2024
Reviewed: 19 March 2024
Winifred
United KingdomRoom far too hot made us feel uncomfortable
Location Very close to all interests we expected to see
Stayed in February 2024
Reviewed: 19 March 2024
Gartlan
IrelandStaff were outstanding - nothing was a problem and everyone was so friendly.
Stayed in March 2024
Reviewed: 19 March 2024
Elain
United KingdomNothing
Friendly staff, access to pool, good breakfast and dinner
Stayed in March 2024
Reviewed: 18 March 2024
Martin
United KingdomLoved the whole long weekend
The staff were really friendly and helpful
Stayed in March 2024
Reviewed: 18 March 2024
Stephen
United KingdomThere was nothing to not like
It’s was a lovely hotel perfectly situated and the staff were outstanding. Friendly
Stayed in March 2024
Reviewed: 18 March 2024
Maura
United KingdomThey probably have no choice but to charge extra for parking it was £19 per night.
Lovely big room. Amazing view. Lovely leisure facilities. Easy parking. Easy walk to various tourist attractions.
Stayed in March 2024
Reviewed: 18 March 2024
Rebecca
United KingdomExpensive breakfast and check out by 11 - better at 12
Decent car parking. Breakfast nice but expensive
Stayed in February 2024
Reviewed: 18 March 2024
Carl
United KingdomThe bar staff were really good, knew a lot about the selections off drinks available. Good local knowledge and very approachable.
Stayed in March 2024
Reviewed: 17 March 2024
David
United KingdomSpotless and friendly staff
Stayed in March 2024
Reviewed: 17 March 2024
Sam
JerseyLocation was perfect for shopping & running the BTF Half Marathon. Rooms were clean & spacious & the staff were super helpful & friendly.
Stayed in March 2024
Reviewed: 17 March 2024
Becca
Isle of ManBathroom required a bit of TLC. Broken bath and sink plugs
Comfortable bed and quiet room.
Stayed in March 2024
Reviewed: 16 March 2024
Nathan
United KingdomFantastic hotel and great location
Stayed in February 2024
Reviewed: 15 March 2024
Lim
SingaporeLocation is near city centre, close to many food outlets.
Stayed in March 2024
Reviewed: 15 March 2024
Jorge
United KingdomThe whole property looks and feels in need of renovation. It is clean but every fixture in the hotel looks 20yrs old. Rooms not properly insulated you can hear everyone coming and going through corridors.
The experience overall was very positive. The staff were friendly and helpful. Breakfast was great. The room had two double beds, one mattress was definitely less comfortable than the other. One clearly has had more use perhaps but it felt like it had needed replacement a while ago. The air-condition unit did weird noises which you wouldn't notice much but at 3am they were incredibly loud. I stayed for 3 nights one of which was terrible. I went to report it next morning first thing. I was told at reception the maintenance team would look into it. When I came back that evening the hotel was super busy with an event and when I got to my room I despaired when I heard the noisy aircon was indeed untouched. I rang reception but all they could do was apologise because they're full and could not give me another room. I travelled with my wife and 7yr old daughter. I managed to sleep that last night, and so did my family but I was not impressed at all.
Stayed in February 2024
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