Lack of hot water

Loved staff

Stayed in May 2024

The Hotel was a little jaded and in need of a refresh. It has just opened after the winter break and there was a smell of damp on entering the building at the reception and going to the room. The room had a foosty/damp smell also.

Location

Stayed in April 2024

Room was a bit chilly on arrival.

Location Breakfast Friendly Staff

Stayed in April 2024

Did not like the paper cups in the room. The Bar was ridiculously priced, only bottled Ale available or spirits at an eye watering £6 for a single, avoid if possible, use the local Fiddlers Inn instead. Room was cold.

Location was within easy reach of local village, shops/pub and restaurant, close to Loch Ness Centre and a short drive to Urquhart Castle and waterfalls. Room was comfortable but cold, with TV, WiFi and kettle. Breakfast had a good choice of cooked or cereal/toast/croissants.

Stayed in April 2024

The decor is old and often not particularly in keeping with the exterior of the (original) building - which is charming. There is a hotel sitting room on the ground floor but it is not especially comfortable to relax in. It would have improved if they had lit the fire - but I am afraid they hadn't.

The staff are friendly and welcoming. The hotel restaurant was closed the evening we were there and they organised a table for us with the village restaurant located 100m away (which was excellent). We were upgraded too - which is always a nice touch. The bed was comfortable. A really good breakfast.

Stayed in October 2023

Rooms dated to say the least. Kind of feel like it needs a few quid thrown at it. The nessy theme thingy next door needs to b taken down it just looks tired and past its sell by date.

Good breakfast choice

Stayed in October 2023

In need of refurbishment

Breakfast was good

Stayed in September 2023

Quite a (damp?) odour in the stairs and hallways. Room was cold, an extra heater was used most nights. Felt guilty about using it though. We chose this for the ‘character’ though another hotel in the village had refurbished rooms. That might’ve been better.

Visiting a friend in Drum who couldn’t put us up. Very easy re location. Staff on reception excellent and friendly. Easy parking outside.

Stayed in October 2023

Staff, dirty rooms

The location

Stayed in September 2023

Not many people there so they closed restaurant and bar on two out of our three night stay

Think we got one of the smaller old rooms smelt of damp

Stayed in October 2023

For second successive time I have stayed, they could not be relied upon to provide an evening meal. Last time we were asked to go elsewhere because they were dealing with a busload of tourists who they thought deserved priority and this time they gave the chef the night off at short notice. Pity because there is plenty else to recommend it.

Returning customer - third time I have stayed here. Comfortable, good location, good atmosphere, interesting tartan themed decor with historical pictures evoking the Jacobites. Food is good and there is a pleasant bar & restaurant.

Stayed in September 2023

No Wi-Fi in rooms, lots of small details, limited bar hours, TV view obstructed by bed posts, duvet too small

Location, very friendly receptionist

Stayed in September 2023

Needed some repair and updating.

Location, staff friendly, responsive and helpful. Food excellent, particularly dinner.

Stayed in September 2023

Food very tasty but service very slow

Stayed in September 2023

Bedding, Food. Cleanliness. Decor.

Standard. Not much choice.

Stayed in August 2023

Could do with a bit of maintenance Showers were useless And every drink was £10 no mater what you bought, man behind bar(? owner) would not give us a price list for drinks.

Location and food were suberb Receptionist and breakfast staff amazing.

Stayed in September 2023

Charged £6 a shot and £3 for a small mixer so a double gin and tonic was £15. Drinks more expensive than food and not justified.

Location. Staff friendly. Food decent.

Stayed in September 2023

The hotel.is rather dated, and some guests would probably prefer a more modern decor and facilities, but for me, the old-fashioned nature of the hotel added to its charm and character.

We had a very comfortable stay at this hotel. We had dinner in the hotel and the food and service were excellent. We chose the haddock and it was one of the most beautifully cooked pieces of fish I've ever had. Breakfast the following morning was also excellent

Stayed in September 2023

Hotel Decor, exepected tradittional Scottish however our room felt like a time warp to the 80's with wooden fixtures & mirrored walls. Marks on ceiling, dust on doors/surfaces & woodwork. No fridge in room available - We needed this to store Diabetic Medication. Staff were very accomodating & stored medication in main hotel kitchen fridge - we were able to request this whenever we needed. WIFI was available in main area of hotel but did not work in the rooms unfortunately. Heat in room from built in radiator by window did not have any control in room to switch off - Window was open slightly as a result to keep room at acceptable temp - windows very old so was scared to attempt to open more or close in case of damage. Bathroom furnishing needs upgrading - beige colour of tub has marks unable to be removed which gives the look of un-cleanliness. TV in room was good size & Freesat box worked fine - Woupd of preferred a Smart TV with Netfix or other streaming services (would only work if WIFI was available in rooms). Outside seating area for smoking was not covered, one night it rained & thankfully I had an umbrella with me - If not I would of been drenched, Did not see any free to use umbrella's around entrance area for gueats to use if need be.

Staff were very welcoming, friendly & extremely attentive throughout our stay. Breakfast was well presented with good variety of options to eat hot or cold food. Evening food available in hotel restaurant was delicious also. Location of the hotel was perfect for exploring the area since you are at the middle of the Loch, was able to visit other areas conviniently. Outside seating area for smoking was comfortable with pleanty of space for all smoking guests. Lounge area - seating was comfortable with lots of room to relax after a long day of exploring the area. Libary shelves in Lounge had a vast selection of books, I assume available for guests to borrow diring your stay - local in-date guide books available too. Hotel is nextdoor to Nessie Land - We didnt visot as rime ran away from us but thought it was convinient how close thos was if you were wanting extr info on the history of Nessie. Hotel is a 5/10 minute walk or 2 minute drive from the town centre of Drumnadrochit where you will find all ameneties needed - Cashpoint, Garage/petrol station, Pharmacy, Co-Op shop, Pizza delivery, Bars/Restaurants, Bakery, Fire Station, Farm shop.

Stayed in September 2023

Rooms could be updated but we're comfortable and clean

Comfy hotel, traditional decoration and good food. Staff friendly and helpful

Stayed in September 2023

They need to change the mattress

Stayed in September 2023

None of the staff were friendly. One of the reception staff ignored me completely.

Parking, breakfast. We cannot comment on dinner as we were not allowed to book. Due to an influx of coach passengers. This is certainly not good enough.

Stayed in September 2023

Rooms and hotel very dated and in poor state of repair photos used on booking.com not recent, bed not particularly comfortable, room wasn't properly cleaned couldn't swing a cat in the bathroom and the floor sunk next to the bath I nearly injured myself quite badly stepping out the shower. Food was very over priced and we believe it to not be nice we did not eat here we opted to find a take awsy close by and take back to nessieland and eat outside.

Location good short walk to village and all amenities.

Stayed in September 2023

WIFI was almost non-existent. The common room where WIFI was supposed to be available had very poor connectivity and it was very loud with other guests.

Breakfast was very good. Staff friendly and accommodating.

Stayed in September 2023