34 Norfolk Place, Paddington, Westminster Borough, London, W2 1QW, United Kingdom
#592 of 1,006 hotels in London
Guests' ChoiceBased on 5369 hotel reviews
7.6Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.7
Staff
8.5
Value for money
7.6
Free WiFi
7.3
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End of dialog contentReviewed: 9 May 2024
Nikki
United KingdomRooms are small as expected for London (booked executive twin) but getting in and out of the tiny bathroom with a small door is quite difficult even for myself and I am quite small and nimble. General areas like the hallways near the bedrooms weren't very clean.
Bedroom and bathroom were to a good standard of cleanliness. Beds were comfortable. Staff were very friendly and polite.great location close to Paddington station and a nice walk to Hyde park/Kensington gardens
Stayed in May 2024
Reviewed: 5 May 2024
Carla
AustraliaThe room was a little bit small.
The beds were really comfortable
Stayed in May 2024
Reviewed: 3 May 2024
Jacqui
United KingdomLocation
Stayed in April 2024
Reviewed: 2 May 2024
Andrew
United KingdomI would have liked a lighter duvet or a sheet. I didn't sleep well because I was too hot. I couldn't find instructions for setting up the safe..
Great welcome, friendly staff on reception. The room was clean.
Stayed in May 2024
Reviewed: 1 May 2024
Ann
South AfricaTiny lift
Location
Stayed in May 2024
Reviewed: 1 May 2024
Cannizzaro
United StatesNothing I can think to change.
I enjoyed the cleanliness of the hotel, the taste of the food, the location to the station.
Stayed in April 2024
Reviewed: 30 April 2024
Clare
United KingdomNothing!
Dry handy for Paddington station m, helpful staff and a large room.
Stayed in April 2024
Reviewed: 30 April 2024
Clare
United StatesFurniture is a little old.
We had a really big room for three people. Location of the hotel is really good with Paddington station just within 5 minutes walking distance. There are also buses that can take you to Euston, Marylebone, Oxford street etc.
Stayed in April 2024
Reviewed: 30 April 2024
Jo
United KingdomThis is the second time I stayed, I expected my room to be larger - like on my first visit - I thought I'd booked the same room?? Also, my room smelled of fresh paint. Not a massive problem, but I prefer 'no smell'!
Great location, friendly and efficient staff. Comfortable hotel.
Stayed in April 2024
Reviewed: 30 April 2024
Megan
New ZealandThe room was very hot and was difficult to cool down. I ended up sleeping with the window open, which was fine as the night wasn’t too noisy. The room was tiny, in saying that, it had everything I needed.
The staff were very friendly and helpful. The room had everything I needed and the wifi was good. Nice and close to Paddington Station and the local pubs.
Stayed in April 2024
Reviewed: 30 April 2024
Akiko
JapanThe room is small
Good location
Stayed in April 2024
Reviewed: 28 April 2024
Jakob
DenmarkBreakfast was a bit disappointing
Stayed in April 2024
Reviewed: 27 April 2024
Huw
United KingdomThe room was comfortable and clean. The breakfast was very good.
Stayed in April 2024
Reviewed: 26 April 2024
Dan
United KingdomThe room was ridiculously hot when we arrived. We couldn't really get any cool air in the room due to being in a basement room and the window didn't open properly.
Everything was very good.
Stayed in April 2024
Reviewed: 26 April 2024
David
United KingdomAll fine.
Location is excellent coming in from South Wales to Wembley. Dump bags and jump on Tube, back in mainline train home in morning.
Stayed in April 2024
Reviewed: 24 April 2024
Heike
South AfricaSome of the reception staff could be more knowledgeable. I enquired about transit options to the airport and was told that they could book a cab but had no knowledge about bus or train facilities.
The location was excellent. The staff was friendly. My single room was small but comfortable and everything was clean.
Stayed in April 2024
Reviewed: 23 April 2024
Ailish
United KingdomThe room this time was very small. To the point where the fridge door didn’t even open fully as the bed was in the way. Fridge was warm and seemed to give off more heat than cold! Requested a bath in advance as my partner was running marathon but was told there was no availability.
Location great. Have stayed here a few times previous
Stayed in April 2024
Reviewed: 21 April 2024
Alison
United KingdomWe were in the basement situated below the reception so we could hear the noise of people walking above on hard flooring. Smell of sewage occasionally too. Also message on A/C controller that filter needed checking. Only stayed the one night so not major issue but if staying again would insist on room on upper floors.
The room was very spacious, clean and comfortable. It had a lovely little dressing room/walking in wardrobe also so plenty of room for luggage. Nice to have a bath also. Breakfast was delicious - you had plenty of choice in a buffet style for full English and continental.
Stayed in April 2024
Reviewed: 21 April 2024
Cecily
AustraliaSmall rooms but conveniently located close to Paddington, helpful staff
Stayed in April 2024
Reviewed: 19 April 2024
Denis
United KingdomBreakfast Support at reception
Stayed in April 2024
Reviewed: 19 April 2024
Yu
FinlandGood location, friendly staff
Stayed in March 2024
Reviewed: 19 April 2024
Chia-ying
United KingdomThe cleanliness, quality of breakfast, and amenities. The staff were not always friendly.
The location was good.
Stayed in April 2024
Reviewed: 16 April 2024
Anastasia
IsraelBreakfast was alright, but it was the same every day and contained zero vegetables. We brought the veggies we purchased from the grocery shop to breakfast. :)
Both the bathroom and the room were large and comfortable. Really silent in the room. The location is great; you can walk or take a convenient mode of transportation there. The staff is incredibly friendly and helpful with everything!
Stayed in March 2024
Reviewed: 15 April 2024
Changqing
United StatesRoom is small.
Stayed in March 2024
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