The shower was not easy to work

The size of the room for 2

Stayed in July 2023

Clean & tidy

Stayed in July 2023

Noise at night from people practising music . This was the same in the morning.

Very clean and comfortable room .

Stayed in July 2023

Lovely greeting from reception and a spacious very clean room. Quick and easy to get to train and check in/out was very efficient.

Stayed in July 2023

The housekeeping staff was a bit careless. We asked for a double bed and a sofa, but the housekeeping staff also opened the sofa bed for our stays, though it was fine.

Great location. Friendly and helpful staff.

Stayed in July 2023

The price for a weekend stay when the city is not full of people - and breakfast would have cost me £18!

I paid £141 for a Saturday night stay without breakfast. The hotel is within a five minute walk of Bristol Temple Meads railway station. The room was large and comfortably furnished.

Stayed in July 2023

We were given a room that was made up for 3 people. So we had to dismantle the sofa bed and ask at reception to collect all extra sheets and pillows, which they did quite quickly. There was no tea or milk in the room again I had to go to reception and ask for some . The room we had was noisy from the big fans outside the window. So we didn't sleep very well. The personal hygiene of one of the staff was poor, whilst he was a friendly amiable chap he did smell quite strongly of BO. We have stayed here many times and this is the 1st time we have had any issues. These are mostly small things that could have been avoided, but add up to unhappy customers, when you have been travelling all day and your tired.

Great location and general facilities, staff were mostly very helpful and respectful.

Stayed in July 2023

The room facing main road a bit noisy

Facilities are very nice

Stayed in July 2023

The receptionist on arrival wasn't the most helpful or friendly and gave off a negative vibe, aggressively pushing the purchase of breakfast like a car salesman. I requested a VAT invoice which I provided my email address and then did not receive any said email. I was also not advised of the car parking/checkout process so did not know I needed a ticket to leave the car park. Rang the car park exit buzzer and was then met by a different receptionist who was slightly aggrieved that I hadn't checked out at reception.

Location, Facilities

Stayed in July 2023

The room had a few lights that were not working, I didn’t find my hair dryer and since you could not contact reception via phone I tried the what’s app service and got a reply 24 h later. I also think more toiletries could be provided and a free bottle of water and maybe some small breakfast snack downstairs for those who don’t want to have the full $14 breakfast but just a snack.

I liked the fitness suite and the sauna area and also my bed was comfortable and the bathroom shower gel was nice .

Stayed in July 2023

Room size

Stayed in July 2023

Nothing

The central location

Stayed in July 2023

The TV wouldn't turn up in volume, so we had to give up watching, as my husband is fairly deaf. The basin in the bathroom is set back in the counter, so I found it hard to reach and wash my face as I am less than 5 feet tall. This would also be a problem for a child or a disabled person. We have an electric car and wanted to charge it in the advertised charging point. However, we could not get in to either of them as one was in use and the other had a car which was not electric parked there. I was later told there were 2 more chargers on another level. The car park charges are too high for guests at the hotel. Many hotels do not charge for parking at all. I think we should be able to reserve a charging space in advance and that other cars should not be allowed to park there. After a 6 hour journey, we don't want to spend all our time at the hotel trying to find out how to charge our car! The hotel should do everything possible to encourage people to use electric cars for the sake of the environment.

The staff were extremely helpful and friendly. I liked the 'mid century' theme throughout the hotel. The room was comfortable and functional and had a little fridge for our milk. The breakfast was very large and there was a lot of choice.

Stayed in July 2023

Location perfect between my office and the Bristol night spots. Building impressive, staff very friendly, on-site parking key feature. Room clean and tidy

Stayed in June 2023

Didn't feel like the room preparation had been finished, found a bottle under the bed and the bathroom products didn't seem replenished. Room pretty dark and car park very tight.

Comfortable bed, quiet room, great that dogs are welcome in the restaurant too. Very short stay so didn't have much chance to check anything else out.

Stayed in July 2023

Staff was a bit unenthusiastic

Perfect location, close to train station, breakfast was very good and rooms clean.

Stayed in July 2023

Car park was very tight and expensive; wine with evening meal was expensive/ no drinks menu provided.

Convenient location; good breakfast selection; comfortable room; helpful staff on reception.

Stayed in June 2023

The view

Pleasant stay, did everything needed it to

Stayed in July 2023

Room air conditioning was not effective

Clean, quiet and very friendly and helpful staff

Stayed in June 2023

That the breakfast wasn't included.

The bed. We didn't pay for breakfast.... thought it might of been included.

Stayed in June 2023

Nothing , all good

Quiet location ,very helpful staff

Stayed in June 2023

No swimming pool

Very spacious room, comfortable bed, nice bathroom, good location.

Stayed in June 2023

Extra cost for parking

Fabulous bathroom Spacious room

Stayed in June 2023

Location and breakfast is very good, staff very friendly & helpful

Stayed in May 2023

Good location

Stayed in June 2023