London Road, Bagshot, GU19 5EU, United Kingdom
#1 of 3 hotels in Bagshot
Guests' ChoiceBased on 207 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
9.0
Staff
8.5
Value for money
7.2
Free WiFi
5.0
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End of dialog contentReviewed: 2 May 2024
Anthony
United KingdomRoom service breakfast was the only weak link of the stay.
Stayed in April 2024
Reviewed: 24 April 2024
Rachel
United KingdomApart from day spa and members there was very few people around and so there was absolutely no vibe in the spa or the bar. (Okay so it was just a boring Tuesday in April! ). My daughter and I resorted to chatting to bar staff. It’s lovely to have a spa almost to yourself but there is a fine line between exclusive, and awkwardness /nothingness. If I was the hotel owner I would reduce room rates, food and drink prices ( we went out to eat but a small wine and Diet Coke was £17) ,make treatment prices more realistic because last night must’ve been 90% empty. I can’t imagine any sort of profit is being made! Seem to concentrate on day members I guess. As mentioned some decor and items were a little dated. Weird noise in our room all night long - a/c? - someone else has mentioned this!
The spa was incredible, so many rooms and pools!!Lovely staff! Shout out to Olga in reception who was new but lovely and the girl and guy in the bar who provided exciting chat for us as there was no one else in it! Very clean. Bed was ultra comfy,spa bath with tv.
Stayed in April 2024
Reviewed: 13 March 2024
Caroline
JerseyThere were a few little things that would have made it ‘excellent’ rather than ‘good’. Someone to open the door upon arrival. Turn down service in the evening. Ability to order drinks from the lounge rather than than having to go back go back to the bar
Beautiful grounds. Amazing spa. Fantastic restaurant. Lovely room. Games room/lounge.
Stayed in February 2024
Reviewed: 28 February 2024
Paul
United KingdomThere was a serious machinery noise in the bedroom that sent vibrations through the pillows causing sleep very difficult. Staff couldn’t stop the noise or move us. Could hardly hear the television over the noise. Turned off the heater thinking that was causing it but it did not stop and the room dropped to 12 degrees as the windows don’t fit properly on the old structure.
Facilities and atmosphere are great
Stayed in February 2024
Reviewed: 11 February 2024
Peter
United KingdomRestaurant was run off its feet ..over hour for main meal ..fillet steak was terrible..staff doing their best ..observed 2 other tables return food ..not what we are accustomed to here
As usual the overall experience was great been here many times and is usually a pleasure
Stayed in February 2024
Reviewed: 6 February 2024
Ruby
United KingdomRestaurant menu prices are quite high.
Really helpful staff and upgraded our room to accommodate our dog at the last minute. Excellent spa facilities even without a treatment booked. even though it was busy there was a lot of space and multiple steam and sauna rooms.
Stayed in February 2024
Reviewed: 8 January 2024
Rebecca
United Kingdomservice was slow even though the hotel was quite empty. a mix of great staff and very average staff.
spa, beds and food
Stayed in December 2023
Reviewed: 8 January 2024
Harriet
United KingdomI wasn’t as impressed with the dinner. We were still hungry by the time we finished and it was very expensive. And we’ve eaten at plenty of places where the meals are small and come away stuffed!
The grounds were absolutely beautiful and our bedroom was wonderful. Heated floor in the bathroom, enormous and very comfortable bed, a sofa to lounge on. We loved the little deer which acts as the do not disturb sign! The spa was just what we needed and we’ll definitely be back to use it again. I loved that the pool was full size where lots of spas have small, weirdly shaped pools.
Stayed in January 2024
Reviewed: 27 December 2023
Ryan
United KingdomWe had one of, if not the best rooms, so expected a lot, however it fell down in the basics . The water heating didn’t work, leaving us with no hot water whilst waiting for maintenance and then taking hours to heat up . The phone in the room also did not work so it was hard to report the fault each time it repeatedly happened, sometimes requiring a trip to reception. The food in the main award winning restaurant was ok, but very overpriced and the wine pairing was poor ( staff great throughout )
Beautiful buildings and layout, staff are warm and friendly and the facilities great. Room service was also great .
Stayed in December 2023
Reviewed: 25 August 2023
Richard
United KingdomThe restaurant was very expensive and the meals tasted amazing but the portions were small. Breakfast was amazing but again very expensive.
The room and facilities were amazing.
Stayed in August 2023
Reviewed: 14 August 2023
Lee
United KingdomUncomfortable chairs in the bar
The grounds and the spa
Stayed in July 2023
Reviewed: 25 July 2023
Nataliia
United Kingdomgreat place, but it seems that the concept is more focused on people with membership, rather than guests of the hotel, which is ridiculous to me. very clean and beautiful around, food is ok, breakfasts are the worst part. i do not understand how they created such a little menu for breakfasts. when you go to such beautiful places you expect more luxurious meals.
Stayed in May 2023
Reviewed: 24 July 2023
Laura
United KingdomNo minibar in the room. When you want a drink when getting ready, ordering it via an iPad, then waiting 30 mins wasn’t ideal. Secondly the bar prices were ridiculous, £50 for 2 large g&t’s seemed total overkill. That’s more expensive that Nobu, Zuma, Hakkasan etc without the same vibe. Great food in Latymer, but as mentioned, the timing wasn’t quite right on the 6 course tasting menu. So we ended up skipping courses
The best part for us was the spa. Lots of different saunas/steam rooms and 2 great size pools inside and outside. We dined at Latymer their Michelin star restaurant. Great food. For us though, 3hrs for a 6 course tasting menu was just too long. We ended up skipping a course or 2. The food in my opinion should have come out more quickly. And we should have been out within 2 1/2 hrs max. So you don’t get to the point of asking how long it will be until the next course.
Stayed in July 2023
Reviewed: 30 May 2023
Jenny
United KingdomSome details were ever so slightly dated but barely noticeable and match the style of the place.
Stunning grounds, massive room (we had a traditional room), and an incredible spa with so many different types of sauna, steam and other relaxing options. Definitely on the more expensive side but we were really pleased with our stay and everyone was lovely and helpful. The fact that we could use the spa on the day we arrived and for a few hours the next day including after check out made it much better, we didn’t feel any rush to leave.
Stayed in May 2023
Reviewed: 14 May 2023
Louis
United Kingdomyou had to turn different switches to get different rooms alight , not straight forward
vary spacious rooms, the electrics operating the lights in the room was bonkers
Stayed in May 2023
Reviewed: 8 May 2023
Tom
United KingdomIt would have been nice to be able to check in and use the facilities earlier.
The pool was excellent. The spa was superb and the restaurant was lovely. The room was comfortable and luxurious.
Stayed in May 2023
Reviewed: 30 December 2022
Daniel
United Kingdomdinner come out with cold sauce, by the time it had been heated up it had taken the enjoyment out of our meal.
spa facilities
Stayed in December 2022
Reviewed: 13 December 2022
Sarah
United Kingdom£155 for a 60 minute massage is greedy. The phone in the room was archaic. The breakfast delivered to the room was 3 crossiants for 2 people not even warmed
the spa itself is amazing
Stayed in December 2022
Reviewed: 6 November 2022
Dean
United KingdomThe room was very dated. No mini bar and no facility to play music.
spa was exceptional
Stayed in November 2022
Reviewed: 5 November 2022
Sabina
United KingdomThe cafe has awful service, got the wrong order. Not much variety. Bill came to the table without it being asked for
Spa is amazing, staff were friendly. Clean and beds super comfy
Stayed in November 2022
Reviewed: 9 September 2022
Darren
United KingdomRooms little dated and poor housekeeping
Spa and restaurants very good.
Stayed in September 2022
Reviewed: 3 September 2022
James
United KingdomThe outside pool is very nice but there is no waiter service. you have to queue at a shed like building for food and drinks. Food is served with disposable wooden cutlery. I do not class this as 5 star luxury.
the spa and our meal at Latymer restaurant was excellent.
Stayed in August 2022
Reviewed: 2 September 2022
Marlon
United Kingdomtv in room from the 80’s
rooms, food options and spa
Stayed in August 2022
Reviewed: 22 August 2022
Barry
United KingdomWe had dinner in the latymer restaurant, proposed to my partner, so we were watching a Instagram video of how I didn’t it and had a very rude couple, giving us dirty looks they also complained. So we had to move tables, it ruined our night so we ended up going to bed then leaving early the next day
Some of the staff were amazing and very helpful
Stayed in August 2022
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