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  5. Reviews of Pontins - Prestatyn Sands Holiday Park

Reviews of Pontins - Prestatyn Sands Holiday Park

Central Beach, Barkby Avenue, Prestatyn, LL19 7LA, United Kingdom

Review score

Based on 1417 hotel reviews

4.6

Score breakdown

  • Cleanliness

    4.8

  • Comfort

    4.8

  • Location

    7.3

  • Facilities

    5.3

  • Staff

    6.7

  • Value for money

    5.7

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Showing 1 – 25

  • Reviewed: 23 November 2023

    4.0
    The camp was really good , episode with Seagulls a near disaster.
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 2 nights

    I got attacked by Seagulls at the fish and chip shop. The shop should have warned me much faster and clearer. Had to have a chest Xray and blood tests

    As expected and yes , a holiday camp. GOOD

    Stayed in September 2023

  • Reviewed: 18 October 2023

    5.0
    Shambles
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    The room we stayed in was so basic and needed to be updated. Smoke alarm going off all night and the couple above us were so loud made it hard for us to sleep. So thankful to come home

    The woman and man were great on the gates.

    Stayed in August 2023

  • Reviewed: 29 September 2023

    6.0
    Will come back
    • Business trip
    • Group
    • Two-Bedroom Chalet
    • Stayed 5 nights
    • Submitted via mobile

    Did not eat on site

    Stayed in September 2023

  • Reviewed: 7 September 2023

    5.0
    Was value for money but there could be more to do on site
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    The amusement arcades and chip shop

    Didn't have breakfast location was good

    Stayed in August 2023

  • Reviewed: 29 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet
    • Stayed 3 nights
    • Submitted via mobile

    Dirty room spent 4 hours cleaning on arrival, no pillows for double bed (was promised some but never got them, was told to roll up a spare quilt if we had one) there was 5 of us in total we had 2 glasses 3 forks. Floors were sticky and unclean, remnants of the previous occupants under beds. Arcades lots of machines not working no staff to help, staff all look overworked and stressed.

    Entertainment shows we're amazing the grandchildren loved them. The bluecoats worked so hard. From morning till night.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    6.0
    Paid a low price, got a cheap holiday - it was worth the money as the kids loved it.
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    Sadly, it looks like the park suffers from serious under investment. The accommodation might have last been revamped in the 1980s, there is litter everywhere and the shower in our appartment did not work.

    The staff were excellent and really went out of their way to make us feel welcome. When the shower wasn’t working at 10pm a member of staff came out to look at it and gave us keys to another room so that we could have a shower. All staff were very pleasant, the entertainment was great and there was a friendly atmosphere.

    Stayed in August 2023

  • Reviewed: 8 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 3 nights
    • Submitted via mobile

    Very noisy nabours shouting and arguing all night

    Facilities good Entertainment good

    Stayed in August 2023

  • Reviewed: 2 August 2023

    5.0
    Pretty let down with the challets
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 5 nights
    • Submitted via mobile

    There was a few issues with the challets, electricity kept going off in my cousin challet and when we entered ours the cupboard door to the electric box was off and leaning against the wall, bare in mind I have a crawling 8 month so didn't let her crawl a lot. Defo need to concentrate on updating the challets and making things a lot safer and making sure people can actually lock the doors.

    It was nice spending quality time with family.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    4.0
    You get what you pay for I guess 🤷
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    Mould on the pillows, Damp in the chalet, curtains had mould on them Had to buy my own mop and bucket to clean the floor and some plug in air freshners. Toaster broke had to request a new one. As you walk in the door, metal poking of the frame my daughter caught herself on it and bruised her side... had to rip it off for the safety of my children. Plastic broke on one of the mattress and urine stain onit. A lot of the arcade machines was broken. Pool was dirty.

    Close to Rhyl, entertainment was good.

    Stayed in July 2023

  • Reviewed: 29 July 2023

    5.0
    It was a base camp for us to do things near by and catch up with family.
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 7 nights

    the sofa bed was not a sofa bed so we only had chairs to sit on round the table and not a comfy sofa. There was no freezer so was unable to do a decent shop for the whole week. We only had hot water for 3 days of our 7 day stay. The pub on site shut at 6.30 and was dead when we arrived. There are no short cuts into town from the site so you have to walk back on yourself if you don't drive. We were so close to the beach but again there was no where to cut through and had to walk out of the way to get there.

    The room itself was ok, there was a tv, fridge, cutlery, pots and pans, microwave, toaster. wardrobes.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    The pool Not clear no changing facilities, people got dermatitis using it.

    I had been here 30 years ago, it was a good cheep break

    Stayed in June 2023

  • Reviewed: 4 June 2023

    5.0
    we came home 3 days early as we had enough
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 7 nights
    • Submitted via mobile

    it was very dated sofa bed was uncomfortable taps were rusty in kitchen and bathroom and curtains were barely hanging on

    it was very spacious and the fridge was working good

    Stayed in June 2023

  • Reviewed: 4 December 2022

    5.0
    Passable
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 3 nights
    • Submitted via mobile

    Cold in the establishment no heating on . Didn't want to sit in there and have a drink . Not many of the arcade machines worked . Not slot of entertainment.

    Nice little break away , friendly staff

    Stayed in November 2022

  • Reviewed: 4 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Superior Chalet
    • Stayed 1 night
    • Submitted via mobile

    Wrong room, less then 20 pounds refunded. Shambles.

    False advertisement ruined the last day of the holiday Staff are very welcoming and helpful.

    Stayed in July 2022

  • Reviewed: 20 September 2022

    5.0
    good for the kids
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    dirty

    had all you need

    Stayed in August 2022

  • Reviewed: 20 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 2 nights
    • Submitted via mobile

    Entertainment

    Stayed in September 2022

  • Reviewed: 13 September 2022

    4.0
    Wasn't as we had hoped.but made the most of it..
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 1 night
    • Submitted via mobile

    We had a power cut for 2-3 plus hours ..late evening Room was dirty and not cleaned properly .. messy floors, bits of hair still in the shower Sticky floor.. Very noise at night .. . Due to late nite partying Minimum of everything... Looked very dated .. Ripped curtains Few items needed improvements and fixing..

    Was very close to the beach ..and sea side.. Nice open space ... in front off room .. so we play few games with kids ... Entertainment was ok .. blue coats made it fun for kids.

    Stayed in August 2022

  • Reviewed: 8 September 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 5 nights
    • Submitted via mobile

    The bed, and nothing for adults

    Ideal as a base.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    4.0
    Didn’t know dancers were on so was not advertised so all the holiday people were left to do nothing. nothing for the chi
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 3 nights
    • Submitted via mobile

    need longer curtains to block out light when in bed help sleep better windows could be cleaner

    it clean very clean beds were very comfy.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    4.0
    Although the staff where nice and there was plenty to do, the cleanness was very poor.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 4 nights
    • Submitted via mobile

    When we arrived they could not find our booking, when we did get our keys, there was punch holes in the bathroom door, there was mold in the fridge, when we pulled out the fridge there was an old kit kat behind it, we moved the cupboard and there was dust, dirt it was all sticky underneath it, outside the door had not even been tidied up as there where loads of cigarette butt's outside the door we ended up having to hold but cleaning stuff to clean it ourself.

    The facilities where great plenty to do and close by to plenty of outside facilities.

    Stayed in August 2022

  • Reviewed: 4 September 2022

    6.0
    It was good
    • Leisure trip
    • Solo traveller
    • One-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    Segues where horrible you couldn’t sleep with the nose of them

    Entertaining

    Stayed in August 2022

  • Reviewed: 4 September 2022

    4.0
    Not happy
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 5 nights
    • Submitted via mobile

    Not clean at all Local setup

    Area and large grounds

    Stayed in August 2022

  • Reviewed: 2 September 2022

    6.0
    Was just ok
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 4 nights
    • Submitted via mobile

    Half the attractions were closed, we were offered free goes on other items because the pool was closed, but all the other items were closed as well so was no good to us. The pool opened on our third day but was too busy to go in with the baby. Half the amusements were also closed.

    Cheap and cheerful, staff were nice and friendly

    Stayed in September 2022

  • Reviewed: 2 September 2022

    4.0
    was very disappointed. the amount we paid for 3 nights to find that nothing was open for the kids except 3 things. swimm
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet
    • Stayed 3 nights
    • Submitted via mobile

    hard plastic beds , the sheets never stayed on the bed due to it being plastic

    was clean and tidy

    Stayed in August 2022

  • Reviewed: 30 August 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • One-Bedroom Chalet
    • Stayed 3 nights
    • Submitted via mobile

    Amusement arcade broken a lot. Apartment dirty floors. Definitely not cleaned.

    The area was good for location. And children's play areas good and attentive staff. Very spacious apartment.

    Stayed in August 2022

Showing 1 – 25

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