The lift wasn’t working

Location is great and the room is very clean.

Stayed in November 2023

Room was too warm. They wouldn’t clean the room propersly

Friendly staff, comfortable room

Stayed in November 2023

Very pleasant hotel in great location. Clean, renovated room and bathroom, rather small, but cosy. I fully recommend this place.

Stayed in November 2023

There was no mini fridge and no actual view from our room.

The room was small but efficiently laid out. Same for the bathroom. The bed was reasonably comfortable but not enough pillows. The hotel is located close to two different subway lines so it's quite easy to get to and from the hotel. There are a couple of good pubs and restaurants nearby - just a few minutes walking - along with a pharmacy, coffee and pastry places, a dry cleaner and several convenience stores.

Stayed in November 2023

the elevator was not working and we were on the top floor

it was very nice and clean

Stayed in November 2023

It was undergoing a refurbishment so the lift was not working. Breakfast was not available but we found a great place nearby.

Location and facilities were great for us

Stayed in November 2023

No breakfast

Location

Stayed in November 2023

No breakfast available with the booking.

Excellent location, clean and helpful staff.

Stayed in October 2023

FANTASIC LOCATION TO EXPLORE LONDON.

Stayed in October 2023

During my stay the lift was being renovated. If not for that, it would have been a perfect stay.

Super good location and comfortable, newly renovated room.

Stayed in September 2023

The room was small and on night one it was hard to get the temperature right. It could be stuffy at times and freezing the next minute. Could use a small bin in the main room as well as the bathroom.

Really good stay in a central location. The room was clean and neat and had good touches, such as small lamps at each bed and charging points too. It also had the usual things like a hairdryer and tea station. The room was well designed and though small, it was fine for three of us for two nights. Convenient cloakroom too. Overall, a great stay.

Stayed in November 2023

There was no bin in the room and no way to get any food, snacks or drinks in the hotel like a vending machine or bar

The location was amazing everything important was in walking distance

Stayed in November 2023

Lift out of action.

No breakfast

Stayed in October 2023

I wish the bathroom had been a tad cleaner. An extra bin in the bedroom would've been helpful too.

The bed was especially comfortable. It was small, but the mattress was very nice, and it worked perfectly for a three-night stay. The location of the hotel was perfect. Very well connected to the tube (Bayswater and Queensway stations with Central line, Circle line, and District line) as well as the train station Paddington. Also, the neighborhood was calm and felt secure.

Stayed in November 2023

Poor customer service on arrival. Reception area was a mess because the elevator was being repaired. No apology from the staff in regards to the state of the reception area. Was given a room on the 2nd floor and was expected to carry my luggage up the stairs which I complained about and was subsequently given a room on the ground floor.

The location is excellent

Stayed in October 2023

Elevator and no where to do laundry as advertised because remodeling was going on.

Good location. Clean. Friendly staff!

Stayed in October 2023

The room was plenty big enough, seemed to be all new which was nice. Lovely comfy bed. Our bathroom was pretty big and all in working order. The hotel is only a short walk from 2 tube stations. Very quiet, couldn’t hear any traffic etc.

Stayed in November 2023

Difficult access

Clean and nicely styled

Stayed in October 2023

The lift was unavailable so we had to walk up a few flights of stairs with our bags.

The room was very nice. It is on the smaller side so I wouldn't recommend it if you have a ton of luggage.

Stayed in October 2023

Polyester bedding. Washing bags blocking fire exit on the ground floor.

Nice new decor and a nice room bathroom.

Stayed in November 2023

Nothing

Location

Stayed in October 2023

No complaints

Room had been recently refurbished so everything was clean and new. Breakfast not included but there were lots of coffee shops in the area. Front desk was staffed 24 hours. Near Bayswater and Queensway tubes so easy to get into central London.

Stayed in October 2023

The flashing red and green lights on the air conditioner were very annoying at night. At the time of our stay, this hotel was undergoing extensive renovations. This was not reported on booking.com. Essentially parts of it were a construction site. No kitchen facilities were operating so there was no breakfast. This may bother some. The elevators also were not working, so perhaps reconsider if you have a problem with stairs. Help with luggage was provided. Like anywhere in London, expensive.

This hotel is very well situated in the city of Westminster. It is in a quiet street close to Kensington gardens. The staff were generally helpful, some more than others. The rooms are very small, not great if you have more than cabin baggage. Beds are also small, yet comfortable. The bathroom likewise is snug but does have a surprising amount of shelf space, the night light in this room is a nice little touch, as are the charging pads in the bedrooms. The window can be opened, this is nice

Stayed in October 2023

Clean, comfortable. Only 3 minute walk to underground station. Staff very friendly & helpful. Couldn’t fault anything. Would definitely stay here again

Stayed in October 2023

The elevator was not yet functioning when I stayed so had to climb up and down stairs with luggage. Management said it would be functional by mid October

Freshly renovated, location

Stayed in September 2023