Whilst it didn't affect me (I was travelling light and only had to go down one floor), I did observe that the lift was out, which would have been a nuisance for somebody with more luggage who was on a higher floor. Similarly, disabled access looked liked it could be challenging (at least three steps at the front entrance) but this didn't look like it would necessarily be easy to rectify. However, this would probably be okay once you were in the property, provided the lift was working.

Everything went very well. My stay was very short (I arrived around 5pm, and quickly went out, returning around 1am and was then out bright and early), meaning that I didn't have time to explore the facilities. However, my room was clean, comfortable and had everything I needed for a quick overnight stay. It was also quiet and I was upgraded to a double room, which was nice. From what I saw, the hotel look nicely appointed and the staff were helpful, so I think it deserves its rating. It's also in a nice location. Overall, I would would happily use the hotel again.

Stayed in May 2023

Very tired, could do with a total refresh.

Excellent location. Very clean.

Stayed in May 2023

Great location

Stayed in April 2023

Room was very warm … shower dripped and was audible from the bed ..

Beautiful friendly staff :o)

Stayed in April 2023

Room small and curtains needed adjusting to fit the window

Location room had everything we needed from tea snd coffee to toiletries

Stayed in May 2023

need be renewed

location near to the hospital

Stayed in May 2023

the temperature of the rooms was way too hot. we had the windows wide open the whole time and it was still too warm.

the location was good

Stayed in May 2023

The only real issue we had was with noise as it's an old building so it's just natural acoustics which is a shame as it's not something you can do anything about. Ear plugs would be a must if you're a light sleeper (can't say if all rooms have same issue). The bathroom in our particular room was quite narrow at bits and the toilet was extremely close to the wall so someone with long legs would struggle. I'm 5ft 4 and even I had to turn at a slight angle.

The location is excellent, about 5 mins from Baker Street underground. The staff were extremely welcoming and helpful and the checkin process was very easy. The room itself was fine for what we needed, it was simple but clean. The single beds were comfy enough and the room was a good temperature. There is a mini fridge which was handy for keeping drinks in.

Stayed in April 2023

too small

location

Stayed in April 2023

Very small double room

Stayed in April 2023

The bed was very uncomfortable.

The room was as expected. Very plain and simple. Definitely not the Ritz.

Stayed in April 2023

lift broken

location

Stayed in April 2023

I did not realise that breakfast was served in the neighbouring but affiliated hotel . Some leaflets would’ve helpful,especially to those visiting London for the first time .

The location was excellent.It was comfortable,clean and quiet . The breakfast offered variety and was served well and by pleasant staff. I enjoyed my stay and would definitely stay again .

Stayed in April 2023

nothing

location and comfort

Stayed in April 2023

Shower was terrible, very low flow, had to use bath instead

Comfy room, clean

Stayed in April 2023

Room ventilation could be better. My arrival was delayed by day. So, I sent several messages, but they were not responded too. Later, phone call to hotel was reassuring. Small matter, I wanted to break large bill to tip breakfast staff and housekeeping services, but morning desk man had no cash.

Friendly staff. Cozy room (402). Nice hot shower. Very good breakfast. Excellent location.

Stayed in April 2023

Nothing - the room was basic but completely met my needs

It was clean, quiet and comfortable, an oasis after a nightmare experience in another property

Stayed in March 2023

Lift wasn't working so if you need assistance you'd need to request a lower floor room. We didn't need assistance, just a consideration.

Good size room, easy checkin / out process and near to where we needed to be on the Saturday.

Stayed in March 2023

lift broken. room very small, beds very narrow

location

Stayed in March 2023

Very kind and helpful staff. Location is great, only a short walk (around 15 min) to Oxford Street and only 5 mins to Station Baker Street. The whole area is so cute, many restaurants, bars and breakfast options. The hotel itself and the room are solid. It’s clean, the bed is comfortable and there is a tub in the bathroom. not more to ask from a 3* hotel. The room is not very big but when you are outside the whole time and only in the room for sleeping it’s absolutely fine. the area is quiet but the building is not really soundproofed (which is normal for older buildings) so you can hear people walking in the room above. so bring earplugs just to be safe :-) But all in all I can really recommend this hotel and I will definitely book again

Stayed in March 2023

Fantastic location. Nice street, near to underground and easy walk to some big London attractions. It was also very clean.

Stayed in March 2023

very small room. very very small bathroom. to remote not working. sink not draining properly. front door wedged open late at night reducing security

location to hospital. room clean

Stayed in March 2023

The stairs (I was with an 80 year old aunt).

Comfortable bed, clean, warm room, very nice location. I liked the typical tea/ coffe bags in the room. That is so British!

Stayed in February 2023

shower was not wonderful , water drizzled out. decor was very dated , needs a freshen up

great location for what I wanted

Stayed in February 2023

Friendly staff, clean room, good location.

Stayed in January 2023