11 Thurloe Place, Knightsbridge, Kensington and Chelsea, London, SW7 2RS, United Kingdom
#307 of 1,009 hotels in London
Guests' ChoiceBased on 1897 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.5
Facilities
8.3
Staff
9.0
Value for money
7.8
Free WiFi
8.8
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End of dialog contentReviewed: 17 November 2023
Whitaker
United KingdomLimited breakfast offering. Would have liked the option of nuts and seeds. Scrambled eggs were strange consistency. Had to ask staff not to argue publicly and loudly at breakfast.
Location. Loved the pillows and comfy bed. Hotel was quiet and peaceful. Lovely and clean. Room service food was delicious. Concierge was super helpful.
Stayed in November 2023
Reviewed: 16 November 2023
Daniëlle
Netherlandsbreakfast
location
Stayed in November 2023
Reviewed: 16 November 2023
Susan
AustraliaNothing.
Fantastic location, friendly staff, great breakfast.
Stayed in November 2023
Reviewed: 14 November 2023
Siobhan
IrelandNothing.
Location. Friendly staff. Delicious breakfast. Great shower. Comfortable bed. Quiet.
Stayed in November 2023
Reviewed: 14 November 2023
Jane
United KingdomNothing
Location. Everything as it should be. Breakfast now back to standard seen before covid. V helpful and friendly concierge service
Stayed in November 2023
Reviewed: 8 November 2023
Marina
United KingdomSoundproofing in rooms not that great, so could hear noise, talking from neighbouring rooms. Felt for price and standard allocated the room was a bit small. But good quality and nice bathroom.
Hotel staff were helpful and friendly. Excellent location. Great lounge area with nice atmosphere and good service and available refreshment. We had dinner and breakfast in the hotel and both were of good standard. Very enjoyable stay.
Stayed in November 2023
Reviewed: 6 November 2023
Vivien
United KingdomThe cooked breakfast was shrivelled up and tasteless and the other breakfast items were dull and uninspiring. The dinner menu is unimaginative although what I had was well-cooked.
The reception staff and concierges were pleasant and efficient and the hotel as a whole was very good. It is smartly decorated, clean and well-situated. The room price was reasonable for London and compared favourably to my hotel the previous night in Covent Garden.
Stayed in November 2023
Reviewed: 5 November 2023
Anthony
United KingdomThere was little to dislike.
The booking process was easy and effective, as was my request for a room with proximity to a lift and an accessible bathroom. The staff were without exception both efficient and professional but also friendly and helpful. The breakfasts provided a good and interesting range of food. We were delighted with the location of the hotel as we were specifically aiming to spend most time in the nearby museums.
Stayed in November 2023
Reviewed: 5 November 2023
Anne
United KingdomThe duvet was far too warm and ended up using a bath towel to cover me.
Ideal location for visiting the museums etc.
Stayed in October 2023
Reviewed: 5 November 2023
Graham
United KingdomLocation
Stayed in November 2023
Reviewed: 30 October 2023
Xinjiang
ChinaLocation good
Stayed in October 2023
Reviewed: 29 October 2023
Alain
CanadaThe rooms need renovation - the bath still had corroded jets for the old style spa type baths. Not appropriate for a good hotel.
Thé location and staff were very good.
Stayed in October 2023
Reviewed: 29 October 2023
Anna
FinlandLocation was excellent!
Stayed in October 2023
Reviewed: 27 October 2023
Mark
United KingdomNothing
Location was excellent and breakfast was very well laid out and stocked The stay was for a wedding anniversary and the hotel marked this with balloons and confetti in our room which was a lovely touch
Stayed in October 2023
Reviewed: 27 October 2023
Robert
United Arab EmiratesThe location was great for my business trip.
Stayed in October 2023
Reviewed: 23 October 2023
Daniel
United Arab EmiratesVery dated
Good lcoation
Stayed in October 2023
Reviewed: 19 October 2023
Colette
United KingdomThe attitude of the receptionist that booked us in.
Quite adequate
Stayed in October 2023
Reviewed: 19 October 2023
Violet
United KingdomBreakfast Was beyond my expectations. There was something for all palate. The food was well presented. The service from the front desk was exceptional.
Stayed in October 2023
Reviewed: 16 October 2023
Tracey
United KingdomThe faculties in the spa were not as expected. The steam room and sauna were in the changing rooms so I couldn’t sit in there with my husband. The jacuzzi jets were not very powerful. The spa facilities were however very clean and tidy and staff friendly and helpful.
Lobby staff were excellent and very welcoming. Quick and efficient check in and out. The concierge were very helpful and directed us through to the correct location. Restaurant and bar staff were also helpful efficient and friendly. Food in the restaurant was very tasty and cooked from scratch not ordered in and just reheated.
Stayed in October 2023
Reviewed: 15 October 2023
Mark
United KingdomNot a dislike but the tea, coffee, cups and kettle etc were inside a cupboard and only found it when leaving. Maybe leave on display.
Very clean and comfortable. Very good breakfast.
Stayed in October 2023
Reviewed: 15 October 2023
John
United KingdomEverything was fine.
Public areas , breakfast room and food.
Stayed in September 2023
Reviewed: 15 October 2023
Marcela
ChileBreakfast
location
Stayed in October 2023
Reviewed: 8 October 2023
Jp
United StatesConcierge and front desk staff were very helpful and made our stay lovely. Would highly recommend to everyone.
Stayed in October 2023
Reviewed: 4 October 2023
Wilkinson
United KingdomNever lets me down
Stayed in September 2023
Reviewed: 4 October 2023
Mais
United Arab EmiratesSome rooms are a bit old while others are renovated with new modern furniture and overall better space. Our first stay was in an old room, then we moved to a new one which we liked better. Breakfast needs some improvement. Please add more options
Hotel Location is excellent The room is clean and quiet Beds are very comfortable Hotel staff are very helpful and friendly
Stayed in September 2023
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