Shower and noise of trains and also bar did not open till 5 at night and no food

The style

Stayed in September 2023

The rooms, bar and breakfast room all look a bit tired and could do with some TLC, albeit a 14th century inn. The price was quite high considering the work that could be undertaken.

The staff were very pleasant and the breakfasts were quite good.

Stayed in September 2023

There are minor maintenance issues which I mentioned to Reception

Good location and very interesting old building. Comfortable and clean.

Stayed in September 2023

Beautiful old building but rooms have what you need.

Clean comfortable rooms, friendly staff. Central location with secure carpark.

Stayed in September 2023

Breakfast was slow and seemed disorganised

Friendly staff, clean room lots of drinking facilities

Stayed in September 2023

Restaurant not open on the night of our stay. Could hear children and people talking in the back ground until 11.45pm.

So old with so much history, helps if you are a little shorter. But a beautiful property.

Stayed in September 2023

Need updating very tired rooms

Location very good

Stayed in August 2023

No evening meals provided. I do not agree with their policy to remove evening meals despite their reason for doing so due to demand for eating elsewhere BUT close by there were hardly any places where we could get decent meals close by unless having to go to the city centre. There were only Chinese and Indian takeaways in the surrounding area but there is one restaurant but very expensive.

It’s a lovely 14th Century building with full of character, despite our room was in the extended part, otherwise a nice experience to have breakfast in the old part of the building.

Stayed in August 2023

The ONLY thing we didn't like were the bar prices...OUCH!

Loved the room and the facilities it offered. Plenty of tea/coffee for us in the room. Iron and ironing board as expected. Absolute bonus was the fan tucked in the wardrobe which we used as the day was very hot. We were there for a wedding and the food provided after the ceremony was delicious and the evening buffet...spectacular, so much so we took a plateful for a midnight feast ; ) Cannot comment on the breakfast as we booked a room without that option.

Stayed in September 2023

I should have requested a room on a higher floor. Being on the ground floor and looking out on to the car park it was not advisable to leave the window open, and so the room was rather hot during the night.

The room was fairly spacious as was the bathroom.

Stayed in September 2023

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Stayed in August 2023

Nothing.

Very friendly staff, modern rooms. Location was great, dinner isn’t served but we were provided with plates & cutlery for a take away.

Stayed in September 2023

No A/C in the rooms. Room was scorching hot. Hard to sleep in the heat.

Very friendly staff. Nice location.

Stayed in September 2023

No in-house restaurant to serve dinner

Good location. Clean.

Stayed in September 2023

Restaurant was shut due to a wedding.

Location was OK breakfast was good very tasty.

Stayed in August 2023

Restaurant Closed.

Very friendly, full if atmosphere. Great Breakfast.

Stayed in August 2023

Our Executive double room was tiny. a single run down shower cubicle, tiny bed with an uncomfortable mattress. No sound proofing, the people upstairs were so noisy. If the room was an executive, I hate to think what a standard room is like. Not worth the money.

charming building although our room was in an annexe. The breakfast was very good.

Stayed in August 2023

nice and cosy nice breakfast

Stayed in August 2023

Room very warm.

Free parking. Relatively close to town.

Stayed in July 2023

Breakfast was only ok. We waited 45 minutes for our cooked breakfast and by the time we got it they were putting away the buffet/continental part. My eggs were not runny as requested and the flat mushroom had that much seasoning on it it was inedible.

Staff were great! Room was nice with a coffee machine and the bathroom was lovely X

Stayed in August 2023

Too hot in a room even with the window open, Bathroom needs a better ventilation, felt like a steam room

The tudor building is definitely something different, good communication with the staff, clean place overall

Stayed in August 2023

Very small room ,internet didn’t work

Fab historical building!

Stayed in August 2023

the shower flooded the bathroom

Breakfast was really nice freshly cooked and hot

Stayed in August 2023

The first time we stayed, I paid for the room up front and that was that. However this time, I was asked to put down a £50 'security deposit' on the room I had already paid for. This was apparently due to some incidents the hotel have had with people smoking in rooms and ruining mattresses. It's also had apparently always been the hotel's policy. Luckily I was in a position to do this, but: 1) I did not have to do this the first time we stayed, 2) this was not at all made clear when booking and I can't find a pre-warning of it anywhere, especially not clearly displayed when booking, 3) someone else may not be in the position to just float £50 for the weekend without it affecting their plans/holiday, 4) they're effectively holding the room to ransom, as you have already booked and finding alternative accommodation would take even more time and be more expensive at short notice, 5) I had already paid up front for the room and 6) most importantly - I didn't get to withhold my payment for the room in case it didn't meet expectations. And it did not - because there were dirty tissues and bits of plastic wrapping down the side of the bed and on the floor around the room. It wasn't cleaned properly at all, so why is it that I don't receive a £50 refund, but the hotel can ask for an EXTRA £50 deposit on a room that isn't even clean? Still waiting for the charge to be cancelled from my card and if it doesn't happen in a few days, that's going to be a fun phone call for the hotel. Everything else was ok though :) don't forget to register your car reg at reception!

This is the second time we have stayed here and booked the same 'standard double' room, however the room was twice the size and a lot better than the first one we had - maybe because we checked in earlier? The bed was the most comfy one I've stayed in at a hotel/b&b (and I've stayed in ones all over the country!) and the shower was great. Again, much better than the one in the first room we had! It was quiet, other than being next to the road but that wasn't a problem. Breakfast was lovely as before and the staff were very attentive.

Stayed in August 2023

Poor cleaning regime, all bedroom door touch points were dirty. Unsecured attic hatches in bedrooms with more in corridors leading to rooms with easy access which posed risks to security and safety. Fans provided in rooms but still very hot with no aircon even to more modern wing of hotel. Shower pressure too high leading to 'flooding' of bathroom floor. Continental breakfast option very limited.

Character hotel, lovely reception and bar area. Free parking. Staff were welcoming and friendly. Excellent cooked breakfast both in terms of qualuty and quantity.

Stayed in August 2023