I mainly didn't like the aesthetics of the room: it was a bit lifeless for my liking- a bit 'beige' and unsympathetically designed and furnished. The bathroom was very 'sterile' - everything white and no decorative elements to the space at all. Just felt cold. The bar was also a bit 'lifeless' and wasn't that inviting. But if you are looking for a good room, with good facilities and a good bed, these details shouldn't put you off.

Staff were very friendly and helpful. Both the bedroom and the bathroom were spacious. The bed was comfortable and fresh and the shower was nice and powerful. The communal stairwell, with its dramatic, chandeliered atrium was a visual delight- very photogenic. Being in front of the central railway station and minutes from most of the 'action' is a big plus. Great location. A very good hotel to suit your practical needs.

Stayed in April 2024

N/a

Good location and easy to check in/out.

Stayed in April 2024

breakfast expensive

stair case is beautiful

Stayed in March 2024

general upgrade required

Location is as central as you can get and then it is walkable to pretty much everywhere else. The hotel is in need of a genral upgrade but the taff are always helpful and the rooms are clean

Stayed in April 2024

Like everything.

No.

Stayed in April 2024

The first room we were given was a king room which we didn’t like . It was very big and cold ,gloomy and the toilet was really big a lot of wasted space and no heating . Thankfully we were given lovely a much smaller room which was warmer and more fashionable

The room was very comfortable and clean, the breakfast was excellent and location great

Stayed in April 2024

The heat in the bedroom was nearly unbearable, the radiator wasn't on and it wasn't even warm outside so I can imagine it being very uncomfortable in the summer!

Front of house staff were very friendly and welcoming. The pool was nice to visit albeit a bit chilly.

Stayed in April 2024

Sleep mattress didn’t sleep

Lovely place

Stayed in April 2024

The water pipes in the room I was allocated made quite a bit of noise during the night and therefore I didn’t get as good a nights sleep as I had hoped. I originally booked direct with the hotel and then found a cheaper rate on booking.com so naturally I cancelled the direct booking and used booking.com.. I was disappointed I couldn’t book direct and get the best deal.

I had dinner in the hotel which was very good but pricey.

Stayed in April 2024

Great location. Helpful staff.

Stayed in April 2024

There wasn't a comfortable lounge area, the bar was not really conducive to relax in and the walk across to the activity centre was somewhat exposed. Equally the very wet floor/stairs meant I only used the facility once during the stay.

We knew the room would be small, but a second chair or stool would have been useful. The service was fine and reception very helpful on arrival. Breakfast was great.

Stayed in March 2024

The room was super hot even after turning the heating off and we had to leave the window open all night and also I paid more for a king room and it was two beds pushed together which was disappointing I would have rathered paid less so I could push the beds together myself…

It was very central, we enjoy where it was

Stayed in April 2024

A great central location. Clean room and a decent size. The only minor grumble we had was that the room was ridiculously hot, but the noise was unbearable when we opened the window.

Stayed in February 2024

The swimming pool facilities were poor and unclean.

The location is brilliant and the room was big

Stayed in March 2024

We didnt like the noise from the Head of Steam kept us awake until 2p.m .

the room was comfortable and clean the location of the foom was noisey ,as the Head of Sream was opposit the hotel . breakfast was adequate

Stayed in April 2024

Room was very warm even with the window open and radiator off. No comfortable chair to relax just the one for the dressing table which was okay.

Location was great

Stayed in April 2024

Area between front door and reception awkward with our luggage no provision made if you needed help with your cases.

Everything was ok

Stayed in March 2024

Terrible for anyone with access / mobility issues. Although there is a lift, there is only one located centrally between each side of each floor in what is a very large hotel. The corridors then have stairs up, then down, then back up again to the individual rooms. I had to hold a child while dragging a pram and I saw a few older people huffing and puffing. Ultimately, what I judge a stay on is first and foremost how well I sleep and although the beds were decent the noise of rooms above and alongside was really unacceptable. Super creaky old floors and every time a chain flushed in any other room it woke you from your sleep.

Location wonderful. City centre and on top of the train / metro station. Taxi rank right outside. Breakfast really excellent. Restaurant as a whole really good. Staff all very pleasant.

Stayed in April 2024

The room location was at the front and because it was a Friday night I was very noisy until well after midnight but not helped by the poor double glazing. The heating was not working well but a convector heater was brought up within minutes of asking.

The location very central and the rear entrance was straight onto the station concourse.

Stayed in April 2024

The radiators in the room were on high and could not be turned down or off and came on for the entire night. we could not sleep it was so hot. No external windows so couldn’t even open a window and get air

Room size and clean

Stayed in April 2024

Stayed here before with no concerns, booked a small double room, when i got to the room and viewed it much to my dismay it was very small and wasn't suitable. I went to reception and and asked for a bigger room so upgraded for a extra fee. Standard room good size, but very dated, carpet was very grubby and stained, the decor was bright enough but fingerprints on the dark blue wall behind the bed. The TV was on a turntable stand on a desk it wasn't movable, so to watch tv you had to lie or sit on the bed and look to the left, really not suitable at all. Bathroom clean enough, dated again, chipped bath. Sockets in the room on the floor, none available at the bedside or on the desk, had to charge phone on the floor. Windows are obviously old as the building single glazed but they don't open easily,my husband had to lift the window upwards and i had to jam a can in the space to keep it open for fresh air.

Central location, handy for shopping, restaurants, bars and train station. Good parking at the train station.

Stayed in April 2024

Rooms were far too hot

Central

Stayed in March 2024

I asked for a quiet room and I got a room at the front facing a taxi rank. I was provided with ear plugs yet I could still hear shouting of people leaving night clubs until well into the early morning hours. I slept terribly and then had to attend a day's work. Parking was at extra cost to the £80/night (without breakfast) for a basic single room. Awful value.

Friendly staff and provides easy access to city centre.

Stayed in March 2024

Only thing I can say, is the windows need cleaning.

Was all ok.

Stayed in April 2024