Hotel decor albeit was fine, I think somewhere down the line a refurb on areas would be great improvement Example, hallways to bedrooms Change of paint colour, inexpensive panelling would be amazing

Right on promenade Excellent. Thai restaurant on site So handy to shops Staff so very accommodating

Stayed in April 2024

The interior of the hotel is looking tired in places. Surprisingly difficult to get a pint of bitter, even at times a pint of Guinness. Stuck to the wine which was a safer bet.

The staff on reception were exceptionally helpful. It did not matter who you saw, each member of the receptionist team went beyond the 'extra mile' to help out. The standard they set was incredibly high. Needless to say I have never experienced such superb service from any other hotel that I have stayed in.

Stayed in May 2024

Location of hotel was excellent. The room was excellent as well, lots of room.

Stayed in April 2024

Showers needed a clean and not very hot water

Great location, underground parking for our motorbikes

Stayed in April 2024

There was work going on at the hotel and because of this there was a leak in one of the rooms.

Breakfast was great and the staff were lovely.

Stayed in April 2024

Good breakfast. Comfortable room slightly old fashioned but I rather liked that. Excellent staff

Stayed in April 2024

Hotel car parking is somewhat restricted, not particularly easy to find and is chargeable. No immediate quiet bar area for guests, the first night we were there, there was a function on with a group which made the bar pretty much inaccessible and very noisy.

Staff extremely friendly and informative, housekeeping staff could not have been more helpful either. Room, clean and warm, beds comfortable, tea tray well stocked and very useful having the small fridge. Hotel position ideal for exploring Douglas. Pan Asian restaurant in hotel is excellent and well priced.

Stayed in April 2024

Thought the decor was tired.

Great staff. Enjoyed the stay a lot.

Stayed in April 2024

Covered in scaffolding despite assurances that this would be gone before our arrival. Our room was great, however the carpet and sofa have seen better days.

Nice room, spacious and comfortable. Everything worked as it should.

Stayed in April 2024

Bar

Sea view and breakfast

Stayed in April 2024

We stayed in room 315 with a see view. The windows in this room could not be opened which resulted in the temperature reaching 27 deg, C. This was uncomfortable and the staff were unable to help. This resulted in our assessment being good not excellent.

In general, with one exception ( see below) all was very good. The breakfast , location and the general ambiance of the hotel was enjoyable.

Stayed in April 2024

There was scaffolding outside the hotel which they didn't tell me about till a week before arrival but it wasn't a problem

It was a very nice room in a good location

Stayed in April 2024

Shower cubicle in room

Stayed in April 2024

Room was on the cool side No daily housecleaning

Large room with sea view.Large comfortable bed.Good breakfast, lots of choice.location excellent

Stayed in April 2024

Breakfast excellent, good location as we’re going to the Gaiety.

Stayed in April 2024

Servicing of our room was only just ok. The notice said the room would only be serviced every three days (perfectly ok), but it wasn't actually done until we asked. Om another occasion we asked for more tea, coffee and milk, but it didn't arrive. Not a major problem because the reception staff were obliging and [provided the necessary cheerfully. We paid only for the room, which was excellent. We thought the additional cost of breakfast (both cooked and continental) to be very much on the high side.

The staff in the bar and the pan-Asian restaurant attached to the hotel were all excellent (with one minor exception). Courteous, helpful, and engaging.

Stayed in April 2024

Scaffolding Empty cold water garden Cold breakfast Deceiving luxury photos on website

We arrived at the hotel, expecting something beautiful, and when we got there, there was all scaffolding up the front majority of the sea views were not sea views When I booked the hotel, it said swimming pool, Jacuzzi, and Sauna, Jacuzzi and sauna were not working and haven’t been for the last year and a half swimming pool was lovely. Changing rooms were like the Arctic and smelt damp. Breakfast was nice massive amount of choice, but the hot stuff was cold due to Buffet style! Staff were lovely and friendly always willing to help. Advertised Watergarden to be able to sit and relaxing, but that looks like it was undergoing a reverb and no chairs or tables out. Overall place we weren’t made aware of the scaffolding and referb going on in advance!

Stayed in April 2024

Lovely view, very clean and professional

Stayed in April 2024

Wifi was awful - really slow and impossible to do any sustained work through

Staff were lovely- friendly and welcoming. Bed was super comfortable.

Stayed in April 2024

There was nothing I didn;t like

I booked 2 sea view rooms but due to scaffolding being errected, the hotel called me and asked if I minded staying in an Atrium room. I'm glad I did. I loved the balcony and having a drink on it, over looking the atrium from the 3rd floor, While there is no outside view, apart from the atrium roof, the rooms are lovely. Great breakfast. Absolutely amazing staff. Great bar in Sir Norman's. The Sefton is our hotel of choice whenever we visit the IOM each January

Stayed in January 2024

Leisure facilities- smell of drains strong in changing rooms.

The staff were really helpful when we had an issue with our room. Great restaurant, Bonzai, definitely worth going to.

Stayed in April 2024

Housekeeping promised to clean the room after 3 days and when they didn’t, I phoned the number to ask for fresh supplies of coffee and milk. I got through to an answering service and left a message. No one responded over the next 2 days and I had to go and see reception to get any response.

It had all of the facilities I look for in a hotel

Stayed in April 2024

Cleaner never came in room, we had to go to reception for toilets rolls! Didn't expect Cleaner to change sheets or towels, but expected clean coffee cups, toilet rolls etc. Room was clean, view awful, net curtains old fashioned. The lady on reception told us the electric train was running, when we got there,found it doesn't run on Monday.

Breakfast wasn't included on the booking even though I did click on bed breakfast on the app, so we had to pay extra for the breakfast, we had the continental which was OK. Room was spacious, but extremely basic, old fashioned, carpet threadbare, view from window bad. The man in reception in afternoon/evenings was very helpful and friendly.

Stayed in April 2024

No bar food available for resident because of a private function on in the BAR which spilled Over In to the library resulting in resident having to ask people to move in order to get to their room....

Stayed in April 2024