Bedford Avenue, Camden, London, WC1B 3GH, United Kingdom
#803 of 1,006 hotels in London
Guests' ChoiceBased on 8698 hotel reviews
6.9Cleanliness
7.2
Comfort
7.2
Location
9.4
Facilities
6.9
Staff
8.0
Value for money
7.0
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Karol
PolandOur room got upgraded, and we had more space, but still, it was rather small - I'd imagine that standard double or single rooms must be tiny and there might not be enough space, especially if you have a big luggage. Breakfast wasn't great - the choice was rather poor, and it just didn't taste good - however, I don't think we could get breakfast at this price in London, so I guess you get what you pay for. We never left the hotel hungry - yogurt with granola and some fruit from a can is always ok :)
This hotel has a perfect location, especially if you come to London to see the shows. It is very close to a metro station and many bus stops, too. Amazing restaurants are within walking distance; a great creperie is literally two steps from the entrance to the hotel. The hotel is not comfy, but it was very, very clean, and the staff was really nice and helpful. They offer professional luggage storage for free, which was a big plus.
Stayed in April 2024
Reviewed: 9 May 2024
Paul
United KingdomNothing
Great location. Good size room.
Stayed in April 2024
Reviewed: 8 May 2024
Beth
AustraliaThe shower drained slowly - needed to turn the water off every 20 seconds or so to prevent flooding. There was no mini fridge. The room was extremely small for two adults in single beds - there was no space to put one suitcases however some shelving was provided.
Fantastic location for Trafalgar Square, Adelphi theatre, the Thames River. The breakfast buffet was amazing as was the dinner menu. Staff were helpful and accommodating.
Stayed in May 2024
Reviewed: 8 May 2024
André
SwitzerlandRooms are too small. There is no wardrobe.
Central
Stayed in April 2024
Reviewed: 8 May 2024
Deanne
AustraliaI paid for the same room as the person i was travelling with and they got one of the newer rooms and i got an old room with the wood panels.
Location was great. Although there must be a nightclub near by because on the friday night there were 3 seperate fights out on the street with yelling and screaming that kept me awake until 4.50am
Stayed in May 2024
Reviewed: 7 May 2024
Graham
United KingdomCould h
Excellent location
Stayed in May 2024
Reviewed: 7 May 2024
Michael
United KingdomI enjoyed the breakfast, BUT somehow it didn't like me. Not sure what was wrong, but it was definitely something I ate. Problem didn't last long though
Room was much bigger than expected. Very comfortable.
Stayed in April 2024
Reviewed: 6 May 2024
Natale
AustraliaWest Wing was very dated
Position, in the Heart of West End
Stayed in May 2024
Reviewed: 5 May 2024
Irene
CanadaThe mattress was old and soft and was never left enough bath towels.
Stayed in May 2024
Reviewed: 5 May 2024
Chbk
BelgiumThe elevator doesn't go all the way up to the 12th floor. The bathroom is tiny and it is inconvenient that you can not put things anywhere.
The location is very good
Stayed in May 2024
Reviewed: 5 May 2024
Annette
United KingdomClose to theatres and shops
Convenience
Stayed in April 2024
Reviewed: 5 May 2024
Peter
United KingdomMost of the staff were quite rude and need some customer care training
Great location and facilities were excellent
Stayed in May 2024
Reviewed: 5 May 2024
Sam
United KingdomBathroom was tiny.
Excellent breakfast. Excellent location. Very easy and quick check in.
Stayed in May 2024
Reviewed: 5 May 2024
Ayse
TurkeyHeating-cooling device too noisy. No WiFi at all in the room during our stay.!!!! There was WiFi signal present however the access point didn't receive the internet.We escalated the problem but although the person who was in charge took the complaint but no result!!
Stayed in April 2024
Reviewed: 5 May 2024
David
United KingdomVery very small room. Tiny bathroom.
Location
Stayed in May 2024
Reviewed: 4 May 2024
Paul
United KingdomNo reachable plug for the kettle Rooms too small But the rooms are clean and tidy
The location is excellent Value for money Breakfast is excellent Staff are brilliant I stayed here before and decided that all the positives made this a hotel I would stick with going forward as I did this time. Will be booking a 3rd time soon.
Stayed in April 2024
Reviewed: 4 May 2024
Rachael
United KingdomThe bedroom and bed was very very small…booked the superior double but there was nothing superior about it
Fab location
Stayed in May 2024
Reviewed: 4 May 2024
Kelly
United KingdomThere doing work at the hotel at the minute it was a bit noisy
I bin to this hotel a few times great location great staff the breakfast is lovely
Stayed in April 2024
Reviewed: 3 May 2024
Juana
GermanyEven though there are quite a few elevators, the are slow. You can end up waiting quite a bit.
Great location, friendly staff. Very clean
Stayed in May 2024
Reviewed: 3 May 2024
Ann
United KingdomRomm shower was much to small in fact became a problem
Location
Stayed in May 2024
Reviewed: 3 May 2024
Vasiliki
CyprusThe lift was sooo slow. In addition one day the room cleaner ate some of our food that we had in the room and this made us feel a bit unsafe. If we were asked we would be more than happy to offer food.
Friendly staff 24//7 reception
Stayed in May 2024
Reviewed: 3 May 2024
Louise
United KingdomRoom was very bare bones - newly refurbished but with nowhere to put a suitcase or drawers to put things away.
Location and breakfast
Stayed in April 2024
Reviewed: 3 May 2024
Suzanne
United KingdomThe beds and pillows were uncomfortable, would have been good to have 2 pillows. Also there was a fire alarm and not everyone evacuated, didn’t seem organised?
The location was great, the staff profited and friendly.
Stayed in May 2024
Reviewed: 3 May 2024
Carol
United KingdomNothing
Location is perfect with Tottenham Court Road station literally round the corner. Third time staying.
Stayed in April 2024
Ballybunion, Ireland
Prague, Czech Republic
Ristiina, Finland
Santander, Spain
Njivice, Croatia
Rio de Janeiro, Brazil
Podolsk, Russia
Pengerang, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content