No water for over an hour in the morning (apparently the water storage tank ran dry and needed to refill)

Great location & friendly staff

Stayed in May 2024

Bed old and uncomfortable. Bedside lights not working. Bathroom old fashioned.

Near where we wanted to be. Good for the price.

Stayed in May 2024

Stayed in some converted flats out the back of the hotel which were not that clean tbh

View was nice of the river and bridge.

Stayed in May 2024

Cleanliness in our room was not the best. An Empty drinks bottle and a dirty t-shirt was in the room when we arrived. Bathroom taps had built up grime on so not just a little spot that had been missed, it’s obviously been poor for a while! Even the mirror had old toothpaste splashed up it. Not a big deal but the complimentary tea/coffee sachets were on rations and the shampoo/soap were cheap and very small.

Decor in the room was great, the room was huge! Incredible view out the window of the water. The price was very reasonable and I am glad we stayed there, I would stay again. the restaurant area was really smart and the breakfast was the best buffet breakfast we have had (and we have stayed in ALOT of different hotels) Beautiful view from the restaurant over the water and an incredible seating area where we could sit and enjoy the views, and all the baby goslings. The staff were all lovely, in particular the young male night receptionist was brilliant.

Stayed in May 2024

The owner should invest a bit to clean outside. And not let the inside deteriorate. The garden and access to Thames looks deserted and unkempt although with little effort would be spectacular. Now it looks like they just want to make money without taking care of the nice property!

Great location. Decent breakfast. Nice staff

Stayed in May 2024

Interior staircase a little dirty. Balconies need a clean and paintwork maintenance.

Excellent location. Lovely room. Staff were very helpful, polite and jolly. Loved the view from our room .

Stayed in May 2024

We were told there are no cocktails till end of may which was a shame, even though all the ingredients were there to make them

Lovely view, plenty of parking, nice to have a balcony

Stayed in April 2024

The approach from the Thames Path to front door was in need of a good tidy up. May not be the responsibility of the hotel but it woukd help the image.

Great location. Lovely cosy single room.

Stayed in May 2024

A lot of stairs to negotiate on 2nd and 3rd floor for older customers.

The location was brilliant. The room was comfortable and quiet. Breakfast was good. Some of the junior staff need more experience but I’m sure this will come in time. The senior managerial staff were very good.

Stayed in May 2024

Breakfast wasn’t great, enough choice but very poor quality. Eggs gross and bacon looked raw Premierr inn down the road was cleaner What 2 year transformation ? Didn’t clean room on 2 night stay

Location, close to centre of town and other nice local areas Let us check in early and out slightly later Nice view of River when in restaurant

Stayed in April 2024

The breakfast could of been hotter, the rooms were noisy, could hear the music from the restaurant early morning. The lighting in the room i stayed in was just lamps in the bedroom!

The location, the view from the restaurant, the staff was friendly.

Stayed in April 2024

The wallpaper on the room was peeling off a little, the handle to open the bathroom door wasn't very smooth. The reception and stairs were a bit dingy but the room was okay. Also, there should be drinking water available 24/7, just lemon water that didn't look fresh.

The room itself was lovely, it was open and good natural light. The view was also wonderful - could see the River Thames.

Stayed in April 2024

Very clean and a good location and a good breakfast too

Stayed in April 2024

I was rather disturbed by the actions of the woman at the restaurant. My first impression of her was not disappointing. She did not welcome me, she started to address the people behind me as if I was invincible and when ready, asked what I needed instead as if I did not belong there. After I ate, customers were standing behind me, she was busy making drinks but she left it and quickly came to the checkout area telling the guy, whom I had told to charge my room, and to the hearing of everyone there; "NO!! I told you that he must pay now! she turned to me and said 'Sir, I need your credit card'" I gently told them again to charge my room and went to the front desk to complain that I was embarrassingly being forced to pay. The front desk fellow checked the computer and followed me downstairs, told them not to collect money from me, that I prepaid, and that I was a guest there. He apologized to me and I left. All through my stay she was not as nice either. There was another night I came to eat at 20 minutes to dinner closing, and she refused to sit me and claimed that the kitchen was closed, whereas she sat the couple that came after me, and I was standing there while she wasted time caring for them. She called the desk and was told to find me something to eat and she did without a tray and my spoons were exposed as well.

I liked the room, but my mattress needs changing, All the reception staff, three guys and the lady were exceptional. The guy at the restaurant (manager, cooks, bartends, and an amazing host, perhaps from the Islands), Despite the River Thames, the environment was superb. The older fellow and perhaps, the housekeeping supervisor was very helpful as well.

Stayed in March 2024

Room was very cold on arrival, control for heating not obvious. Food ok but heated up by micro wave.

Location

Stayed in April 2024

Breakfast was a shambles, had to ask for everything we wanted as only one member of staff and had to wait for each individual cooked item as everything had run out. The food wasn't replenished quick enough and only 1 item at a time therefore by the time the other items had been put out other food was cold. However on checking out was refunded to account for poor breakfast

Hotel room very clean and lovely river view. Meal in the evening was lovely, nice and hot and very nice

Stayed in March 2024

I have back and neck issues, I had the best night sleep in ages , the bed was so comfy and the temperature of the room was perfect, it had had a refurb and was lovely, The breakfast was very nice as well

Stayed in April 2024

Entrance to the waterfront building was a disgrace very untidy needed a good hoovering. Dirty mugs not replaced or tea/coffee replenished. Only tomato ketchup available at b/fast!!

Location

Stayed in April 2024

10 minute walk to transport and town center

Location on the river was lovely

Stayed in March 2024

No light available near the mirror in the bedroom. Bathroom or shower didn't have anywhere to put toiletries.

Room was a little small, but as our stay was only a couple of nights, the space was fine. Breakfast very good, both cooked and cold options available. Location suited us very well, handy for Windsor and has a river outlook from the dining room.

Stayed in April 2024

Nothing, everything was good.

The location

Stayed in April 2024

The breakfast was a bit limited, the dining in general and restaurant could have been better with more choices and improved quality.

Fantastic riverside location. The staff were really welcoming and very helpful.

Stayed in March 2024

Location for what we needed was absolutely perfect

Stayed in April 2024

Our first room had a broken window handle meaning the window wouldn’t shut, staff were great in moving us to an alternative room as we had our 1 year old with us so couldn’t have a cold breeze running through the room. Second room had a bath rather than just a shower which worked better for us but the water was just about hot enough for our son (not hot enough for a nice long soak for adults) The windows in this room didn’t open at all which we assumed was because of them being sash windows opening onto a main road.

Brilliant deal for half board, food was delicious! Staff were super helpful dealing with any issues and helping us with high chairs etc at meal times. The location was perfect for visiting Windsor & Legoland. Bed was very comfortable. We would definitely consider staying again if we were in the area .

Stayed in April 2024