Spa is a little on the small side but adequate.

Location, surrounding, the hotel itself.

Stayed in April 2024

timing whislt in restaurant had 3 course meal took 2hrs

location, staff and food

Stayed in April 2024

Staff were all really friendly, and service was great throughout. The bed was one of the most comfortable beds I've ever slept in and the sheets were so soft. Helped by the amazing blackout curtains that kept the room lovely and dark, one of the best sleeps I've had in a very long time! Lovely and quiet as well.

Stayed in April 2024

Very expensive drinks with a large wine at £16.00 .

We stayed in a standard room, which was comfortable and very well equiped with everything you could need. Our evening meal and breakfast was excelient, as was the staff..

Stayed in March 2024

I could not fault the hotel, the staff or the experience but it was a bit pricey. Our stay was to celebrate an important anniversary so I accept that I should expect to pay a bit more for the quality of the experience, but for me the difference in price against some of our regular choices was not matched by an equivalent escalation in quality, service or facilities. It was clear that this hotel stands above some of our more regular bookings but not by the margin indicated by the escalation in price.

What an amazing location. Excellent facilities and wonderful staff. A hotel which expects you to include your dog in your travels. Amazing

Stayed in March 2024

We were looking for a dog friendly spa hotel and what a find this was! So many hotels say they are dog friendly but then have a lot of rules and don'ts. This hotel truly is dog friendly and what a location. Lots of beautiful walks and places to explore. We had the best time!

Stayed in February 2024

Didn’t like dogs in the dining room when I was eating!

Really quaint and comfortable. The staff were exceptional.

Stayed in February 2024

The rooms could have had a more luxurious feel with complimentary items given the star rating and how beautiful the rest of the hotel was. We did stay in a classic room, but l, I would have still expected a little more luxury. Things such as complimentary soft drinks and selection of biscuits would have been a welcomed addition. Other than it was a very lovely weekend.

The hotel was beautiful , and the grounds were stunning. Staff were so helpful that nothing was too much trouble at all for them. Breakfast was delicious in the Burlington it felt little we had stepped back in time it was just beautiful.

Stayed in February 2024

Everything

Stayed in January 2024

Lack of direction signs to locate outside Spa building

Enjoyed the Spa facilities and delicious food in Brassiere restaurant

Stayed in January 2024

Nothing

The whole experience, food was fantastic

Stayed in December 2023

Breakfast portion sizes were tiny, and not all requests were met. We would've asked liked to know that the service charge applies to this and drinks in the bar, rather than just the restaurant service - it was certainly a surprise extra charge at check out.

We've already highly recommended the hotel to our friends and family. It was such a wonderful treat to be able to stay here for our wedding weekend - everyone was so kind and welcoming (which we haven't often found in 4/5* hotels), and the complimentary upgrade was lovely! The breakfast served to the room was a lovely treat.

Stayed in December 2023

Too close to the main road. The radiator in our room was too hot and difficult to turn down

Great location, comfortable and warm. Good food

Stayed in December 2023

Getting ill and having to leave early

The room was amazing Four post bed and lovely decor. Facilities brilliant . Location amazing

Stayed in October 2023

What's not to like about the Hotel?

This was a short break for a Wedding Anniversary. The Hotel was excellent, giving the perfect location for visiting Bolton Abbey Estate. Breakfasts in the Conservatory were excellent. We also had meals in both Restaurants, eating out on the Patio area on a very warm evening was very welcome. Our a la carte dinner in the Burlington Restaurant was excellent.

Stayed in September 2023

Brasserie service was severely lacking. They seemed very short staff and were running around frantically. Very disappointing. Spa is over the road and it was raining so changed my mind about going in.

A warm welcome with thoughtful and kind service was much appreciated. A lovely room and very comfortable public areas. Lovely breakfast too!

Stayed in September 2023

Very hot in room 39 when we arrived. Noise in night from central heating pump. I

Location and attitude of staff

Stayed in September 2023

It been a dog hotel

The spa was very good

Stayed in August 2023

Nothing

Easy going

Stayed in August 2023

I was shocked to be charged £50 service charge when checking out and did not have the option to see if I was ok with paying this. I feel that if I want to tip I will do and not be charged without my permission. This wasn’t agreed with us when we checked in.

Great spa, great hotel and great location.

Stayed in August 2023

Menu in the Bistro a bit limited

All the staff were helpful, pleasant and well trained.

Stayed in August 2023

Nothing

Staff, location. Room was warm and comfortable and as requested on a lower floor. Grounds and location to Bolton Abbey. Free parking to several car parks at Bolton Abbey and a discount for the cafe/shop at the pavilion is given to the guests. Very dog friendly

Stayed in July 2023

Most of the staff were very pleasant and willing but needed better management, starting with the front desk and including the brasserie. Seven instances (at least) of us asking for things twice is too many for a 2 night stay….

Very comfortable rooms, pleasant spa, good food, nice lounge and beautiful location for walking around

Stayed in July 2023

Setting, space and comfort.

Stayed in July 2023