My room was on top ( third ) floor - no lifts but that was ok but the Wifi did not work at all in that room. Couldn't connect at ll most of the time and lost connection whenever it was made.

Location was ideal for me - an easy walk from the station and close to the Quays Fridge and tea / coffee facilities in room were useful.

Stayed in April 2024

There wasn’t a breakfast. I feel even a little continental breakfast or something fun would be good. The TV should be a smart TV! We couldn’t get half the channels in the standard room.

I really liked the really spacious room and the receptionist was really great!

Stayed in March 2024

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The recently refurbished room hadn't been completed. There was no mirror in the bathroom, although fixing fittings were in place. The curtain rail track is not sufficiently robust to hold the curtain in place.

Good location, warm welcome.

Stayed in April 2024

Bleach stained towel in shower. No bar or restaurant and no breakfast.

Close to the rugby stadium and main reason for our stay

Stayed in April 2024

Bed was very low and uncomfortable

Location was great and staff were friendly

Stayed in April 2024

The curtain on our window didn’t fully cover the window, had to be careful when changing as people from other windows could look in. We were woken up at 7am by the loud cleaning staff (talking and laughing very loudly) and it felt like they were practically in our room. Eventually after an hour and a half we had to go out and ask them to be quiet.

Bed was really comfy and had a lovely shower! Location was perfect!

Stayed in April 2024

City centre seagulls ! And rather too early a checkout time at 1000.

So well laid out.

Stayed in April 2024

Cheap. Good council car park to the rear

Stayed in April 2024

The chair provided was not appropriate for the desk, the common areas are dark, shabby and the surrounding area was sketchy in the evening.

There was a fridge and a microwave in the room which was handy, they have single rooms availble, which means it was the cheapest hotel option for a single traveller. NCP round the corner.

Stayed in January 2024

There was a mop bucket & caution sign directly in front of the room door as it looks like there have been some issues with water from the ceiling, though this didn't affect our stay.

Excellent location and the staff member on reception was extremely friendly and efficient. We have stayed here before so we knew what to expect in terms of the facilities. The hotel is a little run down in some areas, but for an overnighter, it does the job 👍🏻

Stayed in March 2024

Very noisy Thin windows Thin curtains much too bright

Excellent value for money Modern shower Central location

Stayed in March 2024

To begin with I was given room 6 - a single room, as booked, but which was cold and did not have a fridge. Being a lady who was travelling on her own I had specifically booked at the New County Hotel as I believed all the rooms had fridges and my plan was to buy salads and yoghurts etc to eat at least 1 meal a day in my room. After requesting a change of room twice, the receptionist consulted with head of housekeeping and my room was changed. (room C18) and it was very good. The bed was comfortable but the pillows were very lumpy. Good shower room.

For what I needed the hotel is very well situated.

Stayed in March 2024

Could not work out TV buy never needed it so eh ho. No where to hang long garments, Coats, dresses etc, A couple of hooks on the walls would have sufficed, plenty of room. No lift. Car Parking locally is hit and miss.

Room 34, second floor. Reception allocated room as requested: quiet with opening window. Room faced onto internal void which was very quiet, opposing rooms were being renovated and unoccupied. Room recently renovated, good shower, firm but comfy mattress. Fridge and microwave was useful addition. Chair and desk was good, cups, plates, bowls, KFS supplied also glasses and cups. Kettle and selection of drinks and pkt of biscuits. Sufficient hanging facilities for about 8 items. Cleaning staff very nice. Location is dead centre high street.

Stayed in March 2024

Very difficult to find hotel! No parking in front of hotel to unload luggage. NO on site parking, having been told in an email that there would be! Had to pay for 24 hr parking! Large step up into room. I am disabled which made it difficult!

Good ground floor room

Stayed in February 2024

Bed was a bit uncomfortable. Maid walked into our room twice over the 2 day stay. First when about 20 mins after we checked in didn't even knock just opened the door. Second time knocked and walked in randomly during the afternoon didn't give me a chance to open the door. Maids laughing and talking early hours of the morning. Receptionist was nice tho

Room was nice and very upto date. Receptionist was lovely and very helpful

Stayed in March 2024

Noise from other rooms

Room

Stayed in March 2024

Very noisy at night. Sleep disturbance from 4 a.m.

Staff and location

Stayed in February 2024

Our room was in the second floor and there is no lift, so dragging suitcases upstairs can be a bit of a struggle.

Location is great, there is big parking is just couple buildings behind the hotel, room was clean and shower lovely. In general it’s a great value for money.

Stayed in March 2024

bed: in compair to all the rest: no good, a complet bathtub

room: very tidy, well equiped, clean, quiet, etc. location: in the middle of Gloucester, 10 min walk to the railway and/or bus station, restaurants and shops very near staff: very friendly

Stayed in March 2024

n/a

Great location and price for Cheltenham races

Stayed in March 2024

The heating in the room

Great shower plenty of coffee/tea etc

Stayed in February 2024

Emptying bathroom bin

Stayed in January 2024

Only one chair when 2 of us staying. So nowhere to sit except on bed.

Facilities for preparing food.

Stayed in January 2024