Nothing

Everthing

Stayed in April 2024

Rooms are tired and not very clean, no shower, and the smallest bath iv ever seen , curtains did not shut properly I was the only person in the dining room, but still my starter took over an hour to arrive, and the main around 30 mins after. The food was reasonable in price but not very nice and a strange fusion of I don't know what , but just stop messing about with steak I ordered steak / not steak with a strange lasagne on top and nish mash of sloppy peppers and dried mash and traditional veg. I got down early for breakfast , staff just grunted and walked passed , me with out acknowledging me , and then proceed to serve 12 people who came in after me , the coffee was cold and I'm pretty sure was the same pot and level I sore on the side the evening before . Once I had my breakfast a very smily person appeared asking me how I would like to pay, I advised I had breakfast included . Nobody questioned this when I asked what time breakfast was served and if I could come down early with two members of staff the night before . The gentleman proceded to argue with me and eventually charged me as I was in a rush and needed to leave . They then preceded to take 15 minutes before they decided they didn't know how to do a VAT receipt . On check out, the desk was un manned , and eventually, someone arrived who couldn't do receipts either. They took my email adress to send the invoice to me, which was never received . Terrible service , terrible food , substandard hotel , I wouldn't bother.

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Stayed in April 2024

Bottom sheet was very thin, you could see the stripy mattress through it. I would prefer to sleep on a mattress with a washable mattress protector or at least a thicker sheet

Comfortable beds, reasonable rates. Good size rooms. Friendly staff.

Stayed in March 2024

Room was old-fashioned and needs a good renovation. The shower well I decided it would be cleaner not get get in because it was disgusting.

Staff were nice and that’s about it!

Stayed in April 2024

I did not like the staff went in the room in the evening when we was out with family and we had no notice until I complained. The sink had a huge crack and there was no bathroom lock, and we only got 1 towel for 2 guests even when requested another we did not receive this. Also a member of staff was following me around the property and me and my girlfriend felt unsafe and insecure especially following what happened in the room. Also we had a leek in the shower.

The bed was comfortable and was a perfect location.

Stayed in April 2024

Nothing

Everything we’ve stayed before and will definitely stay again

Stayed in April 2024

everything was great and all very clean

Stayed in March 2024

Need more staff

Stayed in March 2024

Old,outdated

Clean and compfy

Stayed in March 2024

My room was nice and clean no issue with it at all . Hotel had parking so that was good and good value

Stayed in February 2024

Room spacious

Stayed in February 2024

Paying extra for cooked breakfast. Lack of choice of beers on pump in the bar.

Nice size bed and room.

Stayed in March 2024

Fire alarms going off at 4/5 in morning 5 times very loud music till gone 12

Stayed in February 2024

I was meant to be able to pay at the property when checking in,however, payment was taken before arrival. There was no forward warning of the roadworks outside of the hotel,which resulted in a 5 mile round trip to get to the car park. When it comes to food, the website shows a great variety of choice in the menu with lovely pictures on Google. However, we were given a laminated menu highlighted burger and chips at £6.50 I asked what else is available, fish and chips or pasta as its under new management, and we are just trialing a new menu. Drinks were ordered two cokes, once delivered no taste, 2 cans of coke priced at £1 each were supplemented which were warm ( later charged at £1.70 each) the food was by in large awfull, however faced with no alternative had to persevere. My lad gave up with his burger half way through, also I had to ask politely if we could pay once we had actually finished the meal, as we literally had a card reader shoved in my face whilst still eating. I then realised the the so called fish and chips were priced at £10.50 !! Complaining to the manager, he welcomed the feedback 🙄 but only offered a free cooked breakfast. However, after pointing out that the booking came with breakfast,oh no, just a continental, we declined the offer of a cooked breakfast based on the quality of what we had just endured. So the initial booking was misleading as it did not mention the breakfast is continental,also pointing out the misleading photos of the menue and evening meals, I was told oh those are old images from 6 years ago. NOT ACCEPTABLE. Going to the room the t.v did not work, went back downstairs the manager looked at us as if we were telling lies,after 10 minutes he came down and said it was working and there was no problem with it. It must have been a loose wire. We proceeded to watch the t.v and then realised how uncomfortable the beds are. Basically, the springs have worn out in the mattresses. We then had to turn the volume up to hear the t.

Loved the fact we were on the Isle of Sheppey as we came for the birdwatching. The lady behind the counter was nice.

Stayed in February 2024

Great price for what you get.

Stayed in February 2024

Staff went out there way to greet us late in the night on arrival, showed us to our room , very helpful, and in the morning also , slept great , great value for money , lovely and clean , we enjoyed our stay and our breakfast.

Stayed in February 2024

The staff was really helpful, the food was lovely, for the price was cheap as well, there was always membe of staff was available, I have stayed in hotels and always had trouble getting hold of staff, wasn't a problem there will be going back for sure 😀

Stayed in February 2024

Only me being fussy the bed was just a little uncomfortable but for the price we paid it was reasonable

Staff very friendly and welcoming

Stayed in February 2024

This review has been hidden because it doesn't meet our guidelines.

No staff in the bar or reception. Room, mattress lumpy, bathroom floor moved when walked on, loo roll holder falling off wall, bathroom no hook for shower attachment, no shower curtain or screen, really hard to shower in. Window would only open full, wouldn't stay slightly ajar. Large gap under bedroom door.

It was clean and quiet

Stayed in February 2024

Only small things nothing to write down.

Well it was just quick and easy arrived nice welcome. keys ready showed to room easy. No problems quick and easy after driving down from London

Stayed in February 2024

No hot water in are room

Good value for money

Stayed in February 2024

The smell of smoke in the upstairs corridor. Needs to advertise that the breakfast is continental if included with the room and that the full breakfast is charged extra.

Easy to find. Comfortable. Adequate parking.

Stayed in February 2024

Smoking area very smokey

Location

Stayed in February 2024

no restaurant

room was clean and warm

Stayed in January 2024