Evening menu not enough variation same menu Every night

Very good

Stayed in November 2023

The rooms are very old and dated, the bed wasn’t comfortable. The hotel really needs a full refurbishment. The carpets, bed, bathroom, wardrobe and entire layout of the rooms are less than 4* but it was clean.

The location was perfect, staff great, breakfast lovely and the spa was nice.

Stayed in November 2023

Trying to find a menu for room service

The spa , the pool is lovely

Stayed in November 2023

The rooms could do with better sound proofing, however noisy neighbours were dealt with quickly by hotel staff. The car park is also difficult to park in as spaces are narrow and it's very small/narrow and there isn't any room for turning.

The room was lovely. Staff were friendly, welcoming and helpful, and the swimming pool was excellent.

Stayed in November 2023

Parking fee

Stayed in November 2023

The car park was small but staff helpful when our car got blocked in

Room was clean, staff were friendly and the location was great.

Stayed in November 2023

no sauna, no tv facililties

location, jacuzzi was really good . stafff friendly

Stayed in October 2023

Staff were super kind and professional. Bed was very comfortable. Good-sized room, good location.

Stayed in November 2023

Value for money, no espresso machine, breakfast is not open buffet, refurbish work in the reception, should have been hidden somehow while trading.

Bed, shower, balcony

Stayed in November 2023

Good location, big choice of breakfast

Stayed in November 2023

The bathroom was very small, and the bathtub was too small to have a bath ( especially if one is over 5.6 feet tall).

The bedroom was specious. The bed was comfortable. Staff were friendly.

Stayed in November 2023

Night Porter was very helpful! Great breakfast & balcony.

Stayed in November 2023

Parking charges

Swimming pool ! Food ! Seating area

Stayed in November 2023

I booked a lovely refurbished room and was given an upgrade which usually is a good thing. However, even though the room was larger than what I booked with a king bed, the furnishings were very tired and shabby so I was very disappointed.

Breakfast was very good. Hotel is two blocks from the beach. Staff were friendly and nothing was a bother.

Stayed in November 2023

The car parking was terrible. Parking spaces too cramped. We got blocked in. Extremely difficult to get in and out.

Comfortable room. Everything we needed

Stayed in October 2023

Parking The parking situation at the hotel was particularly bad. Not only was the hotel car park full, the one space that would have been available was obstructed by another inconsiderate user! Added to this the roads surrounding the hotel were rammed with absolutely no room to park so I had to head to a car park some distance away which meant I had quite a walk back (in the rain). Tip: 100% pre-book parking if you can (however I do not believe the hotel saves the spaces for you as it is a first come first serve basis?) Rooms We had room 55 and on entering the room was cold and smelt of damp/mould. As we do not like to be too fussy we turned on the two radiators and within ten minutes the room was cosy and the smell seemed to have abated; however when we returned after a trip out the smell was still there but nowhere near as bad. A little 'off putting' but nothing too serious. We had also paid for a ROOM WITH A BALCONY.... DO NOT PAY THE EXTRA (£10)! This was so awful we actually laughed about it whilst we were there and had a joke with our friends about it. The balcony was a strip of concrete with metal guarding and two flimsy chairs; worse still overlooking a pretty unattractive building and concreted area! We felt it was quite 'Fawlty Towers' like so at least we could see the funny side. Our son had room 60 (single) and the bed/mattress was right up against the window which meant he was cold during the night and awake until gone midnight thanks to the noise from a party that was going on in the hotel. Again nothing too serious but worth considering when you book.

The aspect of this hotel that made the overall experience really enjoyable was absolutely the staff!!! On arrival the staff in reception were clearly well organised and gave us full instructions for all we would need during our stay. The female member of staff was very cheerful, helpful and professional. she made us feel welcome from the start! We used the gym and spa facilities in the morning (07:00hrs) and the facilities were OK. The gym is quite small and a little dated but at that time it was not too busy and suited our needs. The swimming pool was excellent, a great full size pool with a Jacuzzi alongside. Sadly the sauna was out of order as this would have been used by us. Clean towels were provided and the changing room (male) was better than average. The room we booked was a double with a balcony (55) which was of an adequate size, decent size bathroom and comfortable bed. However I will add more regarding the room as there was a slight issue with the rooms. Breakfast was great, in fact better than expected; well cooked, well presented and plenty of it. Once again the staff at breakfast were friendly, polite and very helpful.

Stayed in October 2023

- The aircon wasnf as strong

- The spa facilities - The room was nice

Stayed in October 2023

Close to the centre of town and a nice little spa and pool. The 234 gins were amazing something for everyone

Stayed in October 2023

No guaranteed parking space and additional cost after booking room. Price was not the best available.

Location was easy to reach and within easy access of the beach and the town.

Stayed in October 2023

The room was clean and comfortable 😌 We had an issue with the shower that we reported on our way out to dinner and it was fixed by the time we returned...excellent service!

Stayed in October 2023

Nothing was bad enough to report

Spa Good Room Service

Stayed in October 2023

All good

Breakfast was excellent very good

Stayed in October 2023

Nothing to dislike. Some reviews commented on some undesirable characters in the area. This is not the fault of the hotel and is a problem for the town itself . We at no time felt unsafe and thought the problem was better than our last visit to the town.

Great location. Staff all welcoming and helpful. Facilities are good. Swimming pool an added bonus. Breakfast was excellent . Yes there are some tired edges to the decor in places but everything was spotless and given the challenges facing the hospitality industry the hotel is certainly value for money.. Room was pleasant and quiet. Bed very comfortable and air con made it a pleasant temperature.. parking may be an issue in the height of the season but was not a problem during our stay. There were weddings being hosted and they caused us no issue. Will be first choice to book next time we are in the area.

Stayed in October 2023

Just like the the shopping centre and the pavements around the centre of Bournemouth, the hotel would be even better with a little refurbishment, modernisation and TLC.

Very clean. Very comfortable. Friendly and helpful staff. Really good food - breakfast and dinner.

Stayed in October 2023

Bedroom smaller than expected, however clean & comfortable. If staying longer, we would have considered upgrading to a larger room.

Excellent staff & good location.

Stayed in September 2023