Hotel was really hot could do with face lift

The food was good, resort good good facilities

Stayed in February 2024

More available seating when playing bingo

Food excellent Lovely room Pleasant staff

Stayed in January 2024

Position of room at back of hotel

Food was excellent, location good

Stayed in September 2023

Bed was very firm not very comfortable at all

Breakfast was good.

Stayed in September 2023

Room 101 - not a nice view - very noisy with staff back & forth with cages on wheels- noisy fans - weird smells occasionally! Mattresses very lumpy too.

3rd year here as loved before - always had great stay & couldn’t fault anything at all previously Staff very helpful especially Clare on Reception & Maddie in the dining room so polite & lovely too

Stayed in September 2023

I have no compliants

The bedroom and on-suit bathroom were clean and with plenty of space. The windows are getting tired but that has to be expected due to the age of the building.

Stayed in September 2023

More healthy options

Very nice, to much oil on food

Stayed in September 2023

Cleanliness wasn’t the best, rooms weren’t cleaned properly and up to standards. Unfortunately room wasn’t emptied from previous guests and we had found a sex toy on the floor, told the receptionist and they had apologised but not much care from them or compensation. Beds were solid and complained to staff which offered a mattress topper, we had to go out and buy more pillows as pillows were very poor quality. This hotel has a couple of car parks which we’re all full, receptionist told us to park on a different site but once

Liked the swimming pool even though was quite a walk from the room, as with disabled guest. Staff were really friendly and helpful.

Stayed in September 2023

The outside of property is showing significant signs of wear and tear plus some public areas have not had recent investment, although I understand the potential issues of a venue so large.

Access to good leisure facilities and entertainment, plus breakfast was good

Stayed in August 2023

Location. Staff friendly.

Stayed in September 2023

Having to pay £10 a day to park the car on top of the hotel bill. The pool was freezing cold, and the indoor pool was cold, so much so that we never used the pool's. The hotel having an indoor and outdoor pool was the first main reason I booked. Food and drink were expensive. Continental breakfast? Not realy. Fruit and cereal are not Continental. We had breakfast 3 out of the 6 days I had paid.

Location was excellent. Entertainment was excellent. Facilities were ok But expensive.

Stayed in August 2023

The day before we arrived the hotel messaged me saying that we would be charged for parking - not good. On arrival the receptionist said that if we had booked direct with the hotel then the parking would have been free. This was a surprise which Booking.com failed to inform me off. Also, messaging me the day before didn't give me the opportunity to cancel and rebook. Having also booked a room for my son and his family the additional cost was going to be £33 approx. I had a polite conversation with the manager (Roger - a nice man) and he agreed to refund the parking fee. We don't usually travel during the school holidays so I was very surprised at how expensive the hotel was.

The staff, the room, the breakfast, the facilities and the entertainment were all very good. We travelled to be with family and friends, including grandchildren, so this wasn't our normal holiday, which is usually adults only. The hotel catered very well for the children which was our main goal. The location to Torquay sea front was good.

Stayed in August 2023

We went in two cars, and on arrival we were charged £70 for each car for parking. After paying Nearly £2000 for the weeks stay I think this is disgraceful!!

Breakfast was very good

Stayed in July 2023

Needs a revamp, bedroom wasn’t clean enough don’t think it’s been decorated in the last century

Good breakfast & lovely staff

Stayed in July 2023

lovely

Stayed in July 2023

Staff weren’t very friendly. Particularly in the Aztec Bistro. Lifeguards made us feel uncomfortably when we were in the outside pool area as it seemed they were talking about us. Overall hotel was very outdated. Food in the Aztec Bistro was horrible. Clearly made and then microwaved - even as far as ham and cheese panini!

The location was perfect. So close to the train station, the town centre and the sea! The facilities went beyond my expectations, with access to the spa facilities, entertainment, restaurants arcade etc. The value for money was great! The bedroom was clean and such a good size!

Stayed in July 2023

Leisure facilities are off-site a short walk away, charge extra for the gym. Food was good but the dining room is more of a mess hall than a nice restaurant. A ridiculous £10 per night parking fee unless you book with the hotel direct was a surprise. Shower was more of a slow trickle than a flow

Friendly staff, close to seafront if you're staying in the area

Stayed in July 2023

Reception staff very helpful

Stayed in May 2023

Room decor was tired and window needed either painting or replacing.

Great staff and food. Good facilities.

Stayed in May 2023

Room was rather shabby apart from bathroom.When we arrived, virtually nowhere to park on entire campus. Eventually able to move from awful space to location behind Toorak. At breakfast had been assigned to a table with large bowls group but staff did sort it

Lovely breakfast & communal areas. Good location

Stayed in March 2023

Disliked · There wasn't any drinking water available in the rooms, the water in the bathroom was cloudy and not drinkable. I was working from my room and I found myself getting thirsty several times without any immediate water available. It would be an easy fix for the cleaning staff to add some filtered water to the rooms daily or on request even for a fee. The bed moved every time I did, It needs fixing or replacing. Walls are thin and you can hear everything, in my case from someone in the room opposite, solvable with ear plugs. There is an issue around the dinner that does not make sense (to me). The fee for a three course meal is approx: £23.50 then a supplement is payable for additional options £5 for a specific starter and £12.95 for a specific main. My confusion is if we are choosing the supplemented meals why pay the £23.50 plus the supplement, why not just pay the supplemented rate? I am pretty sure it wouldn't cost much more, paying for both feels considerably over priced of course it's our choice as the customer to make. The facilities on Booking.com list room service however, I was informed in person this wasn't the case, so it might be worth amending. Overall a good stay, I am detail-oriented hence the comprehensive list.

Liked · The staff are extremely hardworking, as they are very busy with lots to do and are pretty organised in doing so. They are also keen to support and are amiable. The room was a good size with a good bath (more thorough cleaning is advised). I really liked the breakfast, lots of choice. There was so many options for entertainment we were spoilt for choice, incredible talent every night. The on-site gym, classes, pool, spa, restaurants, bars and local beach are all good reasons for me to keep coming back to TLH.

Stayed in April 2023

The toorak we stayed in smelt very musty as you walked in . The rooms really do need modernising , walls were marked and window frames were a little poor.. But the bed was comfy and the room itself had what you needed in it .. The carpets throughout the complex were a little dishevelled...

Pool, was great a little cold but that's just my opinion.. Facilities were good.. Pool tables very poor... Snooker tables were well kept .. All in all a good Aztez Games is a good place to spend a little time ..

Stayed in April 2023

the property is massive. the bed was huge but the room was a bit dated.

Stayed in April 2023

Radiator in room (221) not functioning - needs air bleeding, which I partially achieved. Bathroom needs modernising; e.g. basin taps should be combined into a central tap. No flannels provided.

Reception staff friendly and helpful. Restaurant food and staff good. Perfect location for Riviera Centre

Stayed in March 2023