The place is looking well worn, our bathroom was clean except for the shelf behind the sink which was dusty and had cracks at both ends. The bathroom window would not stay open and there was ivy growing across the cieling from the window, never the less the room was comfortable and we had unpacked before using the bathroom, so did not change and are happy with the compensation mal upgrade offered.

Breakfast is good, and the staff very helpful and friendly. Mostly the room was fine. The hotel has character and an interesting history.

Stayed in June 2024

The hotel was nice enough, however we were told we had a "Privilege room" which is an upgraded double room and that made sense for the price we paid for one night, however the room we had felt like a standard room and extremely over priced. There was soft drinks in the mini bar but the one can we opened had yellow lumps inside it.

Great location

Stayed in May 2024

The shower, but that was quickly corrected by a member of staff. A generator type noise during the night which we have noticed on previous stays.

Good sized room. Breakfast ok. Helpful staff. Location and parking excellent.

Stayed in May 2024

Nothing really

Room, evening meal, location

Stayed in May 2024

Location

Stayed in May 2024

Drinks expensive at bar, corridors a bit grubby , could do with modernisation.

Really nice Double room spacious clean, good mattress, firm pillow, clean and easy to use showers , good tea/coffee facilities. Big TV in right position.

Stayed in May 2024

As its very old building, you can hear every steps others take from your room. Not for weak sleepers. Also breakfast is poor unlike advertised.

Its in the centre of the Salisbury. Very old anc characteristic building. Staff were nice

Stayed in May 2024

Breakfast as already mentioned could have been heated better for full breakfast guests. Staff seemed a bit surly.

Average coffee machine was good , reception staff were pretty good , breakfast staff not so much. Location was best feature.

Stayed in May 2024

The hotel is very dated and in need of some TLC and a refresh. The room was clean but worn/tired. The breakfast was good but normal buffet style with a coffee machine would have been better to have fresh tea /coffee served. The Car parking was an additional cost which was surprising and unexpected based on the cost of the hotel room.

The location was excellent and he bar reasonably priced.

Stayed in May 2024

The hotel foyer/lounge area was very comfortable but the hotel seemed to lack staff to clear tables of plates and glasses.

Handy location near city centre with parking at rear of hotel. Friendly staff, comfortable bed, good breakfast.

Stayed in May 2024

Staff are so friendly and helpful, breakfast was good and my room was very comfortable!

Stayed in May 2024

The shower room and toilet was far too small and poorly thought out.

It was clean,tidy and perfect for our needs.

Stayed in May 2024

£7.50 per 24hrs charge for parking especially when my room overlooked the car park. I used the fire exit to get to my car and breakfast room as quicker than going back through the hotel.

central position

Stayed in May 2024

Car parking charge. Uninviting restaurant. Tired, worn out carpets and furnishings. Uncomfortable bed and pillows

Central location, close to the cathedral. Large room if you pay extra. Mini fridge if you pay extra. Parking if you pay extra. Great staff.

Stayed in May 2024

The staff were friendly and were able to give available advice on what to see. The hotel was located in walking distance to Salisbury cathedral. Food and amenities were great.

Stayed in May 2024

The older rooms and carpets are in need of refurbishment, no USB points for chargers. Hallways were in need of deep vacuum.

Location was great, food was wonderful. Rooms in the newer part are much nicer.

Stayed in May 2024

Fine

English

Stayed in April 2024

Only one pillow provided and tepidwater for shower

Breakfast was good, efficiently served, good choices

Stayed in April 2024

Charge for disability parking Totally self service breakfast Threadbare carpets in some corridors Has declined - faded glory

Location The shower design Some of the staff

Stayed in April 2024

No real beer on tap in the bar!

The on site parking was great, right in the centre of Salisbury we were not expecting it to be so easy to locate and get parked. Hotel had been sympathetically updated losing none of its old charm

Stayed in April 2024

The car park was being used by contractors building at one side of the property. Whilst some changes were essential, and much was done to alleviate the situation, I felt the instructions given by the hotel could have been just a little clearer. Not a complaint, just something that might improve the situation for future guests, especially if they're travelling from overseas.

The room was comfortable and quiet. Probably the best sleep we've had in a while for a hotel. The staff were all helpful, in particular Kelly was excellent. My wife has particular dietary needs and Kelly ensured these were met, which made our meals very enjoyable.

Stayed in April 2024

This is the third time we have stayed here in four months. Very comfy. Lovely staff. Extremely conveniently situated.

Stayed in April 2024

NA

Rooms were good size

Stayed in March 2024

Normal secondary pillow. The chair had been sat on by an elephant hence the massive dimple. NO RADIO 3 TO LISTEN IN THE MORNINGS. Could not operate the dreadful air conditioning system. The restaurant evening staff need to be a bit more 'with it'.

Nearly all was good especially the sun coming in. The breakfast was enjoyable although the porridge I reckon was from an instant packet. Location was ideal because of the two locations I visited. The room and bathroom were very good. Good honest food.

Stayed in April 2024