Being an old building we could hear our neighbours

Location was fantastic, close to train station, attractions and so many restaurants

Stayed in May 2024

Located close to the train station and the tourist attractions are not far. The hotel staff was courteous and helpful. If you want to get away from the tourist crowds, this location is a good fit - simply cross the street and explore that neighborhood. We found several nice city parks and restaurants in this area.

Stayed in May 2024

Hotel was cold Clearly hotel was on a cost cutting drive No breakfast tea(told it would be tomorrow 😳) No bottled water would have to purchase

Great location Good bedroom Good breakfast

Stayed in April 2024

Issues with credit card prior to booking. Separate single mattress beds were awkward to sleep on. Also sinks were slow to drain.

Central location, lovely staff, clean rooms and very quiet.

Stayed in April 2024

Location

Stayed in March 2024

All the single rooms are towards a pedestrian street with lots of noise during the eventing and night. Book a double room instead and ask for a quiet room not facing the street. The hotel is a bit worn down, not just estetically but also affecting some functionality.

Perfect location if going to a congress at Fortezza da Basso. Great breakfast.

Stayed in April 2024

Room to hot

Good breakfast

Stayed in April 2024

Nothing.

Elegant, well-equipped room. Excellent breakfast. Friendly, helpful staff. The railway station is close by, and it’s only a short walk to the historical city centre.

Stayed in March 2024

Our room was uncomfortably warm. We couldn’t work the air con so rang reception and they said by law they couldn’t turn the air con on till April. I don’t understand that as they were heating our room and that electricity. I asked them to please turn the heater off as it’s too hot. The heater was left on all night. We opened our window to let cool air in but it was too noisy and mozzies flew in. I had to sleep with a wet towel on me all night the room was so hot. Please can you do something for the next customers as was not comfortable at all.

Stayed in March 2024

The hotel is on a noisy street, the windows didn't close properly so it could get a bit noisy at times. The breakfast was not very extensive.

The location was perfect, everything was pretty much walking distance from the hotel. The room was quite comfortable and spacious. The staff was friendly.

Stayed in February 2024

It didn’t have shampoo and The hairdryer wasn't working

The hotel is fabulous and close to literally everything. The location is perfect, close to the train station and the city's major tourist attractions. The rooms are nice and have everything except shampoo. The staff are friendly. And they allow you to store your bags before and even after check-in, so you can enjoy Florence even more. I really liked it

Stayed in March 2024

Limited facilities in room e.g. no tea/coffee making facilities, no USB points, limited hanging space in bathroom... Noise from the street outside the window throughout the night.

Short distance from the railway station and a short walk to the historic sites. Good breakfast.

Stayed in March 2024

Staff was a bit cold but they were still very professional. One real issue was how loud we could hear people passing by in the hallways and in the rooms next to ours.

It was a very clean, beautiful hotel, very close to everything which made our in and outs during the day very easy.

Stayed in January 2024

The breakfast was not suitable for a 4 star hotel ... Very small buffet , not a wide variety of breakfast goods The light switches is a bit complicated... You didn't refill the shampoo bottle in the bathroom

The hotel made us a room upgrade !! We were thankful because in the price of a regular room we had a suite instead Thank you so much

Stayed in February 2024

Noisy plumbing!

Very central, traditional decor, very comfortable beds

Stayed in February 2024

Not too much water from the shower

Good location, Rich breakfast, comfortable room

Stayed in February 2024

I would prefer if breakfast was included in the price but it's not that big a deal for me

Clean hotel smelled very nice the room was very clean as well. They changed our towels and the bathroom bin every day. The staff was eager to help us with everything we needed and it was very polite

Stayed in January 2024

Needs to be refreshed a bit.

Location

Stayed in January 2024

Rooms were noisy during the night. Could hear your neighbors tv, conversations ect.

Good location and friendly staff

Stayed in January 2024

Loved the location. Walking distance to the train station, bus stop for big bus, shops, restaurants and the market. The hotel staff are welcoming and provided city information to us. We loved the short stay.

Stayed in January 2024

For the facilities and slight degradation of the room and bathroom, 470 Euros for three nights (inducing taxes) was somewhat excessive, but we were there during peak period (26 to 29 Dec); we've paid less for higher quality and central hotels in Rome and during peak season (summer 2023). While this is rated as a four staff hotel in Italy; it would be rated lower in non-European countries. The safe was small and there was no manual on how to use it; it wasn't easy/logical to use. However, the hotel staff promptly sent a person who showed us how to use it. The staff kindly stored my computer in their office when we were not in the hotel. A tip when eating out is to look at whether the trattoria or osteria charges you to sit down and eat and if the locals are eating there. Florence is a must-see city and three nights is sufficient.

This hotel is in an excellent location. It is a three to five minute walk from the train station and walking distance to the main tourist sites. There are good bars and cafes on the street and side roads. Hotel staff were polite and helpful. The room and bathroom were okay; the bathroom was small and tall/large people won't like the size of the shower. It was okay for us. However, please know this size of bathroom, shower, lift and beds is fairly standard for hotels in old Italian buildings. If you're tall or large in size, consider a more modern hotel with larger beds or enquire with the hotel first. The room was quiet; didn't smell of cigarette smoke or vape, and there was a small balcony overlooking a courtyard. Staff members did what they could to make our stay pleasant.

Stayed in December 2023

Wi-fi lacked in few rooms

Great value for the property

Stayed in December 2023

Breakfast could have been a bit more luxurious

The location is smack in the middle of the old town.

Stayed in December 2023

The rooms are a bit dark, not good for working.

Stayed in December 2023