- the restaurant is average and would say a bit expensive for the quality, comparing with other choices nearby - the overall hotel feels a bit old and stuck in the 90s, not a big deal, but a refresh would be welcome - the location is not bad but be mindful that the hotel is a 40 min walk to Sarnico. Would recommend only to people looking for a quiet place or with a car

- the room: the suites are very large, fully equipped and have an amazing view on the lake - the inside swimming pool and the spa: they are both well designed, very warm and clean - the staff: they were always super helpful and nice

Stayed in December 2023

The hotel was a little quieter than we first expected to find it, with a bit of a ghost town feel on the evening we arrived. We were disappointed that the town was a good car ride away meaning someone had to drive each evening. The wardrobes have a very odd layout with very big drawers in the centre so clothes dont hang great and the small drawers are so thin you cant get anything in so leaving clothes in cases was the best option. Breakfast became a bit sparce by the end of the five days. If you went down late there were items missing so not everyone is getting an equal standard. The air con is pre set by the hotel and although it was cool enough most of the time we wouldve liked to have been able to set our own.

The cleanliness of the hotel is good with lovely crisp white sheets and towels. The bathroom is nice and big with a walk in shower making getting ready easy and cool. The fridge is a really useful addition allowing the keeping of cold drinks and milk to hand. The balcony is a nice thing to have as it looks over the pool and beautiful views of the lake and mountains. The bed is big and comfortable and the glazing keeps most noise out to aid restful sleep.

Stayed in August 2023

Bathroom toiletries no tissues, no ice bucket, no hand towel bar, no iron in room, no coffee maker.

Breakfast was very good and plenty of options

Stayed in July 2023

TV didn't work and WiFi was almost non existant There was no data signal getting into the hotel in my room. After reporting these problems nothing was done about the TV and we were told the wi fy was always poor. We did get free parking because TV was not fixed but felt cut off. Thought parking was free anyway . Toilet bowl was very high . The hair dryer was broken . We did get delivered a hand held one.

Liked small outdoor pool, size of room , good breakfast, and staff were accommodating. There was a microwave and safe in room. Bed was comfortable Room was very clean.

Stayed in June 2023

No blankets or duvets, limited service generally, a bit of a dead area around the hotel before the main season

Bedroom and bathroom excellent. Lovely views from terrace

Stayed in June 2023

upgrade all'arrivo

Stayed in April 2023

too expensive room price

lake-view room, indoor pool

Stayed in February 2023

The street in front of the hotel gets quite busy in the morning and when sleeping with open window, it gets quite noisy for a „Spa“ Hotel. When the windows are closed, it is okay. The Thai Food was not really special.

The room was nice and quite big and had an elevated part with seating area, overlooking the lake. The outdoor pool looked nice, but we didn‘t try out any of the Spa facilities

Stayed in November 2022

It's a suggestion for the hotel, Basically, if the guest will come back for the second stay, he or she will be very satisfied with the first stay. You can collect the information of the guests, and the guests may come back for the third time or introduce it to friends. And you can record the guests' housing habits. When the guests arrive for the second time, they will be greeted warmly, as well as their housing habits. Let them feel cared for。

staff so nice and welcoming

Stayed in August 2022

I would like to highlight 3 things. -MOST IMPORTANT. The romantic double room even though it is lovely, has the bed facing the wall/tv and the view is on your back. Basically in order to see the view you have to go up two steps behind the bed and there is a wide window. Honestly i thought it would have been better but if i knew that would be the case i would have booked a double room with a balcony at half the price. It says lake view but where the window is there is literally no reason for anyone to go sit and enjoy the view. Would much prefer to sit in the balcony with a drink. -The hotel charges 8 euros for a pool set(dont know what was included i only needed a towel) if you need a towel for the swimming pool. You do have the option to get a towel from your room but i am not sure what would happen if you then asked for an extra towel? I believe this is kinda an overcharge especially when you pay almost 200 euros for a room. -The restaurant doesnt have local cuisine but i assume you would know that before you book there.

We booked the romantic double room. The view was fantastic, the room was very very clean and spacious with a very big bathroom. For those who travel with a motorbike there was a safe underground parking with plenty of spaces and direct access from the lift to the rooms. Close to many small villages across the lake with plenty of restaurants around the area to chose from. Staff was very friendly and overall very pleased with our stay.

Stayed in August 2022

most sun beds and umbrellas by the pool were broken and old and there was no guard or service in the area. Shame for a four star hotel.

staff was very nice and friendly, comfortable beds, big rooms and very big and covered parking

Stayed in July 2022

communication between the hotel and the restaurant to be improved

very good spa and thai massage good customer service

Stayed in July 2022

Nothing else around the hotel so either a 40 minute walk or taxi/car ride to the nearest town for food etc.

Room was great with beautiful view of the lake. Aircon was quiet making it easier to sleep. Parking very easy in the basement.

Stayed in June 2022

No remarks

One of the best massages we ever had! Really professional staff and very clean hotel. Nice airco which made sleeping comfortable. We had a relaxing stay.

Stayed in July 2022

they could have had better toiletries: too many different brands, and had to ask them to reception, no dental kit, better tv(with Netflix/prime video….). If it had been slightly cheaper could have been better the correct price for a room with this service should be 100-120 euros.

beautiful room, good breakfast, lovely and helpful Staff, good price for light dinner and spa combo.

Stayed in June 2022

We didn't have easy accrss to taxi but this wasn't the hotel's fault. But a transfer or taxi service lacks in area been 2km from town.

Breakfast was great,. Spa and pools excellent. The therapists in Spa were amazing and so professional excellent at their jobs.

Stayed in June 2022

Thai FOod

Everything

Stayed in May 2022

No coffee machine in the room.

The staff were pleasant and the views are beautiful.

Stayed in May 2022

Nothing

Very nice and clean and comfortable

Stayed in April 2022

The pool was fabulously warm, the staff in the restaurant were extremely professional and yet friendly. The views from the bedroom over the lake were beautiful.

Stayed in March 2022

spa and pool not included in the room rate

location, service

Stayed in April 2022

Could not adjust heat or cool of thermostat. Wifi is very very weak if it worked at all. Restaurant opened late for us. We would have liked an a la carte menu with different pastas to choose from.

Pool wonderful. Room size good. Balcony with view of lake excellant. Lobby with snack bar was a good touch. Underground parking for only 10euros a night was good.

Stayed in March 2022

It would be good if the reception was also open at night, as many planes do not arrive in Italy until midnight.

Stayed in February 2022

Bed And thai noodles in restaurant

Big free parking! Land View From thé room amazing Breakfast Was ok, .. stuff helpful. Spa , swimming pool perfect …thai massage excellent

Stayed in February 2022