Piazza Duca D'Aosta 9, Stazione Centrale, 20124 Milan, Italy
#65 of 446 hotels in Milan
Guests' ChoiceBased on 289 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
8.8
Facilities
8.8
Staff
9.1
Value for money
7.9
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2024
Carmella
United StatesExcellent service. The staff were fantastic Room was big and comfortable Newly remodeled. I will come back here again
Stayed in April 2024
Reviewed: 8 April 2024
David
United StatesNothing
Awesome place
Stayed in April 2024
Reviewed: 3 April 2024
Laurence
SwitzerlandThere was nothing we didn't enjoy from our stay at the hotel.
My mother and I stayed at the hotel for 3 nights and we greatly enjoyed our stay! Top reasons: - The location of the hotel. - The free shuttles that go from the hotel to the city center. - The hotel personnel are all extremely kind and efficient. A special thanks to Martina N. & Edoardo F. from the reception that went the extra mile to answer all our questions. - The SPA and fitness area: clean, spacious, excellent equipment, functional and well designed. - The hotel room and the beds that are extremely comfortable.
Stayed in April 2024
Reviewed: 24 March 2024
Joe
United KingdomNothing it was the perfect stay
Flawless absolutely beautiful
Stayed in March 2024
Reviewed: 23 March 2024
Dr
United StatesAmazing Staff. Courteous and Accommodating.
Stayed in March 2024
Reviewed: 22 January 2024
Margaret
United StatesToo far from Duomo etc Needed to take subway
The marvelous American style Bar and wonderful bathroom
Stayed in January 2024
Reviewed: 10 January 2024
Marina
United KingdomIt is a very beautiful and modern hotel. Very spacious and located right on the corner of the railway and bus stops to all directions.
Stayed in December 2023
Reviewed: 8 January 2024
Puey
SingaporeNothing
Conveniently located to Centrale station
Stayed in December 2023
Reviewed: 7 January 2024
Michael
United StatesA bit spartan, scratched/stained headboard, not very close to the city center.
Excellent restaurant and bar, clean and spacious room, well designed and beautifully decorated common areas.
Stayed in December 2023
Reviewed: 21 December 2023
Lisa
GermanySome parts of the paint on the walls came off but nothing too big of a deal.
It was a luxury experience with exceptional comfort and prestige. The staff were incredibly nice and capable. The facilities were luxurious and cozy at the same time.
Stayed in December 2023
Reviewed: 2 December 2023
Adedayo
United KingdomExcelsior hotel was fabulous. Thank you to Fabio for making our stay memorable.
Stayed in December 2023
Reviewed: 20 November 2023
Jurg
Switzerlandroom without balcony
prime location and super friendly stuff
Stayed in November 2023
Reviewed: 13 November 2023
Mohammad
Kuwaitthe room service food I ordered did not meet my expectations in terms of taste, presentation, and overall quality.
I am pleased with the hotel's convenient location, cleanliness of the rooms, quality of the breakfast, and the friendly demeanor of the staff.
Stayed in November 2023
Reviewed: 27 October 2023
Stephanie
NigeriaNothing at all
I wish I had more time there. Was absolutely beautiful. Wonder what their suite would look like.
Stayed in September 2023
Reviewed: 13 October 2023
Anthony
United StatesRoom. Breakfast
Stayed in October 2023
Reviewed: 13 October 2023
Luigi
RwandaExcellent breakfast! GREAT and outstanding service.
Stayed in October 2023
Reviewed: 11 October 2023
Peter
AustraliaExceptional location and very well trained staff, good food.
Stayed in October 2023
Reviewed: 9 September 2023
Gavin
IrelandRoom and the price was very expensive.
Rooms are comfortable but small. we were not happy with the condition of the first room. Second much better. great location
Stayed in September 2023
Reviewed: 30 August 2023
Michael
United Kingdomview from room
all round great hotel
Stayed in August 2023
Reviewed: 22 August 2023
Adrienne
United StatesSurrounding neighborhood
Exceptional service and concierge and right across from Milano Centrale station . So convenient if traveling by train. Rooms and beds are perfect and staff is amazing. Surrounding area is very grungy and dirty though
Stayed in August 2023
Reviewed: 16 August 2023
Jacqueline
United KingdomFurniture in bedrooms was damaged and shabby
Stayed in July 2023
Reviewed: 12 August 2023
John
United StatesThe location of the breakfast room was fine. However the bacon was best described as raw. I spent 5 nights and the bacon issues never got better although I complained daily.
Stayed in August 2023
Reviewed: 11 August 2023
Parmar
CanadaSo beautiful
Stayed in August 2023
Reviewed: 8 August 2023
Sanjana
United KingdomIf you are looking to be in city centre then it’s a bit far via walking (40mins) but proximity to metro is close that it’s ok!
Stunning property. Lovely rooms and facilities. Close to central station and amazing staff. Couldn’t be happier with my stay
Stayed in August 2023
Paris, France
Tokyo, Japan
Muscat, Oman
Croydon, UK
Sopot, Poland
Eskisehir, Turkey
Balestrate, Italy
Split, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content