Via Roma 398, 90139 Palermo, Italy
#6 of 89 hotels in Palermo
Guests' ChoiceBased on 417 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.2
Staff
9.5
Value for money
8.4
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Judith
United StatesMake all water free since tsp water is not good to drink. Also, Antislip mat or grab bar in shower would increase safety. Bar menu a bit pricey: (8 Euros for a tonic to add to gin).
Great breakfast, very kind staff, lovely facilities, very clean and well cared for. Thank you!
Stayed in May 2024
Reviewed: 28 April 2024
Aparna
IndiaNo parking of vehicle at the hotel.
Excellent location. Grand decor and the choice of breakfast dishes were great.
Stayed in April 2024
Reviewed: 25 April 2024
Meena
United StatesRoom
Cleanliness
Stayed in April 2024
Reviewed: 11 April 2024
Pamela
United KingdomNot being told on the 1st day that the breakfast menu on the card was extra. It was sorted though
Excellent hotel. Lovely bar and a good breakfast
Stayed in April 2024
Reviewed: 18 March 2024
Alberto
MexicoThe shower did not have good water pressure. Barely enough water
Beautiful hotel, great location. Very friendly staff
Stayed in March 2024
Reviewed: 17 March 2024
Marcin
PolandDo not try to park outside the hotel. You will only waste your time. It's impossible to find free spots on the streets. Use hotel parking.
It was one of the best hotels I have ever been. Luxury, elegance, and kindness of the staff. Great breakfast. Impressing interiors.
Stayed in March 2024
Reviewed: 5 March 2024
Lina
Francenice
Stayed in February 2024
Reviewed: 4 March 2024
Michelle
ItalyThere were a disco on Friday and Saturday which was quite disturbing at night
The hotel is just gorgeous
Stayed in March 2024
Reviewed: 29 February 2024
Naciye
TurkeySpecial hotel category! Antique and great. Excellent servşce . Fine dining breakfast and dinner - both service and the Mirror room itself- atmosphere. Great lobby and general lounge area. We really enjoyed this hotel.
Stayed in February 2024
Reviewed: 21 February 2024
Stephen
United KingdomLift controls?
Great breakfast and big comfortable room with an exceptional bathroom. Fine modern restaurant with good cocktails and helpful staff.
Stayed in February 2024
Reviewed: 16 February 2024
Gustavo
SwitzerlandParking not nearby
Service, spacious room. Great shower, comfortable bed. Very good breakfast
Stayed in February 2024
Reviewed: 12 February 2024
Johan
SwedenVer bad pillows
Very good service
Stayed in February 2024
Reviewed: 12 February 2024
Christine
United StatesOnly one restaurant was open but that is understandable given that it was February
The rooms were large, comfortable and well appointed. The breakfast and restaurant was great.
Stayed in February 2024
Reviewed: 10 February 2024
Hans
GermanyStaff, services, location, f&b
Stayed in February 2024
Reviewed: 29 January 2024
Arlene
United KingdomI think that cars should be prevented from parking in front of the hotel, forcing the pedestrians into oncoming traffic. I think it would be helpful to have a tea/coffee maker in the room. I should have liked handrails installed on the steps going into the dining room.
Breakfasts were very good and varied, dinners too were excellent. Our room was large, comfortable and the hotel accommodated our choice of beds. We found the location excellent, near enough to the old centre but also on a bus route that took us to the places we wanted to see. We found the reception team particularly friendly and helpful. I would like to thank Marina who managed to get us excellent opera tickets and went to the theatre to collect them.
Stayed in January 2024
Reviewed: 21 January 2024
Pia
ItalyIt was perfect. Top location, spacious and recently updated rooms, friendly and helpful staff.
Everything
Stayed in December 2023
Reviewed: 16 January 2024
James
United KingdomWe did not stay long enough.
Great location, very nice room. Helpful staff.
Stayed in January 2024
Reviewed: 12 January 2024
Katherine
BelgiumThere was nothing I did not like about this hotel. The room was spacious and the bed comfortable. The breakfast buffet was amazing. The elegant 19th-century building is beautiful and worth a visit even if you're not staying there. The hotel is centrally located and within walking distance to the main sites of Palermo, including the Vucciria Market and the Teatro Massimo. I would recommend this hotel without hesitation.
Stayed in November 2023
Reviewed: 6 January 2024
Deborah
GermanyNo coffee machine in the room.
Everything you’d expect from a grand hotel.
Stayed in January 2024
Reviewed: 30 December 2023
Asep
IndonesiaClean room, excellent bfast
Nice hotel
Stayed in December 2023
Reviewed: 29 December 2023
Annette
United StatesExcellent selection for breakfast. Wait staff very professional and accommodating. Room was beyond expectation. Hotel is exquisite. Perfect location. Hotel staff went above and beyond to assist us; and genuinely kind and professional. Highly recommend this hotel and look forward to returning.
Stayed in December 2023
Reviewed: 27 December 2023
Michael
United KingdomSnacks in bar not very good or imaginative ,didnt have wine i selected and pidgeon on terrace was tasteless and minute for a main course,orange juice for breakfast should be fresh squeezed in sicily!
Ambience
Stayed in December 2023
Reviewed: 11 December 2023
Daron
ItalyI would like to have a coffee machine and tea in the room, with bigger selection of mini bar snacks, especially sicilian sweets. but it was only for the highest category of room. I my opinion in 5* it suppose to be in all rooms. But the reseption brought us tea kettle anyway as we asked, so we were appreciate.
All was good, especially good breakfast and service!
Stayed in December 2023
Reviewed: 5 December 2023
Majid
United KingdomNothing
Excellent friendly staff . Good location . Comfortable . Clean . Good breakfast . We have really enjoyed our stay . Highly recommended
Stayed in December 2023
Manchester, USA
Sharm El Sheikh, Egypt
Crab Hill, Antigua & Barbuda
Madonna di Campiglio, Italy
Blenheim, New Zealand
Armação de Pêra, Portugal
Santa Juliana, Philippines
Salerno, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content