I was offered an upgrade, promising a larger and better room at an additional cost of over 170 Euros. I have been staying at the Residence Eden for a number of years, at least 5 times although not the last 2 because of Corona, as such I have a good knowledge of the type of apartments that are available. Typically I am alone. This time, as my wife was accompanying me I decided to accept the promise of a larger appartement. Unfortunately it was a total waste of money. The room we were allocated was exactly the same one l had previously be allocated, at no extra cost. When we pointed this out to the receptionists they simply referred us to Booking.Com who, although very friendly over the phone, simply referred us back to Eden. Bottom line we paid over 170 Euros for an empty promise with no possibility of reclamation as both parties simply pushed the responsibility to the other. We will certainly be very unwilling to use either party in the future after this experience.

Stayed in October 2022

Room was not clean. There are insects inside. To take a shower with hot water, you have to wait for 5 minutes. All the bed linen smell with vinegar and first night it was impossible to sleep.

Location only.

Stayed in October 2022

They do not have their supermarket near but there is online facilty is available

Beutifull view buss service is really good proper silence area i found there, it good thing Like you have recidence out of crowdy place and you get enter in center by their buss service❤️

Stayed in September 2022

Dogs

good children facilities. three different pool areas. area well maintained

Stayed in September 2022

there were no windows only doors with shutters and due to the time of year and storms we got attacked by mosquitos.

the resort was good and it was a good base. basic but did the job, we were attending a wedding at a neighbouring venue.

Stayed in September 2022

No wi-fi and bad quality food served in the restaurants around the resorts.

The location

Stayed in August 2022

Big apartment, enough space, quiet area, clean swimming pool, great location for walks.

Stayed in August 2022

The party on nearest farm made by... I don't know who it was. It was very noisy. And the junction under the A4 highway is overloaded on weekend - and it's the shortest way outside the town.

Cute place with the pool - what can be better? We rent a small apartment (kitchen and bedroom) and are very much satisfied. Only the fridge was too small for us. And there's no underroof parking so it may be a problem when you sit to the hot car. But the pool and morning coffee on the balcony is cool. The Mincio river and Garda lake are so close to the hotel and it's nice. Also shops are close enough (if you have transport). And there's free shuttle to the Peschiera Train Station.

Stayed in May 2022

The pool is great. lot of fun. great location, free parking.

Stayed in July 2022

Bad smell in the room. Hotel was nice but houses and are to pool wasnt as clean as u wait for.

Bus to centrum was free. Slides at the pool

Stayed in June 2022

It’s not Kline ther is a mosquito the staff is not nice

We like the swimming pool

Stayed in July 2022

they say they have reception open 24/7. I arrived at 4 am and there was no one in the reception. we waited more than 45 minutes after repetitive calls to have someone come in the reception. when they finally arrived it took them another 45 minutes to process our documents and give us the key. in the end, after 2 hours I got in the room and there was no linen on the beds. After holding us for 2 hours we had to make our own beds. the facilities are not well kept, paint is falling of the walls and off the wooden structure. mattresses, linen, towels are old and low quality. when you open the door and enter the room, you are welcomed by a bucket and a floor wiping tool. next day, going to reception to ask about wi-fi in the reception, they bluntly told me ‘sorry, this is a 2 star facility and we are not offering wi-fi’, although on booking.com this property is listed as a 3 star facility. In terms of traveling and booking accommodation, this was the worst mistake I ever made.

nothing to like about this property. they are deceiving, advertise it with more stars than it have

Stayed in June 2022

Great resort with indoor pool, 6 outdoor pools, play area, mini golf and golf course. Close to Gardaland and lake. Multiple places to eat with the resort and free shuttle bus available. Definitely recommend.

Stayed in May 2022

Great resort with plenty thing to do. Good location as well.

Stayed in May 2022

The apartments are outdated and not very comfortable. Spartan even. The food in the buffet restaurant was monotonous and unheard of in Italy. Finally, the front desk staff is very offensive and will not resolve your complaints, instead they blame you that you mis understand them because you don’t speak Italian.

the outdoor area, the pools and close to Lake Garda.

Stayed in May 2022

Loved the resort and this being close to all the attractions and parks. Hopefully will come back soon!!

Stayed in April 2022

Sheets were not on the beds

Very nice place with lot of space and light

Stayed in March 2022

No WIFI at the apartment at all. Bad small in the room. (In One of the rooms we got). Golf course cannot be used by the hotel guests. Pool closes at 18:00. Team was not willing to help because we ordered with booking.

Close to Garda lake

Stayed in September 2021

The atmosphere in the apartment. Not possible to buy things in the mini market on short notice. That there is not any dishwasher liquid in the apartment.

The resort it self. The pools. The green areas. The shuttle bus.

Stayed in August 2021

- we were requested to leave a €100 cash deposit as warranty (so I had to go withdraw it, not that happy about it...) in case any damage would happen to the cooking stove, but looking at the conditions of the cooking stove it was surely not worth that much money... it anyway went well and we easily received it back

- apartment in good conditions and well connected to the centre - receptionists were very kind and patient - free car parking available for all the guests

Stayed in October 2022

There was no cleaning service during the stay and we did not have cleaning products to be able to clean by ourselves. We have called the information point to ask and they said that we have to clean, however they don't provide the products, and if we leave the house (the kitchen) dirty, they would charge us.

The atmosphere and the view is beautiful, full of with green spaces, trees and plants. The house is cute and comfortable. The balcony is the top. We are really satisfied with the service and staff, they were so kind and helpful and gave us a checkin-gift. 😊

Stayed in September 2021

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Stayed in April 2024

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Stayed in October 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in July 2023