NA

The location is just right next to the airport, beautiful next to the bay and 5 minutes drive to Hilo downtown. The room is clean and the amenities are nice and relaxing.

Stayed in April 2024

If you parked in the back it was a bit unwelcoming

Cool boutique vibe Amazing staff Restaurant right next door Bikes and paddle boards free Gorgeous koi pond

Stayed in April 2024

The beds were noisy.

Our room was clean. Parking easy. Beautiful koi pond and beautiful walk to the park. Food at the restaurants close by was excellent. Staff was very friendly and knowledgeable. Loved the live music.

Stayed in April 2024

The room was aged. Bathroom tub facet dripped like crazy. Not enough plug ins for our phones.

The grounds were very nice. The bed very comfy. Air conditioning was wonderful.

Stayed in April 2024

No elevator. No porter to help take luggage upstairs. No breakfast. Coffee complementary in lobby but no coffee maker in room. Stairs into pool are treacherous especially for seniors. Very noisy on a busy road.

Great location. Old Hawaii ambience. Recently refurbished. Umbrellas available. Lovely Walks on Banyan Drive and in Queen Liliuokalani Park. Nice ocean vote from front rooms.

Stayed in April 2024

Baby cot (crib) was a little small and dated. Shop promised amenities but would be better described as a gift shop. Pool was very cold which made swimming with child quite difficult.

Location, parking, staff and general state of the rooms.

Stayed in April 2024

Early morning noise from airplanes

Beautifully landscaped grounds, great location, strong Wi-Fi

Stayed in March 2024

No elevator....not big luggage friendly...

Spacious room, hotel located right by the sea, free parking

Stayed in March 2024

The doors were not super solid, so as we were poolside we did hear quite a bit of noise when people were swimming late. Fortunately, most nights people were done before 10pm so not a major impact for us.

The simplicity of the hotel, the basics like free coffee, tea and water 24/7. We loved hanging out on the lanai and the short walk to the Liliʻuokalani Gardens was great. The staff was always helpful, and we enjoyed the live music and events they offered.

Stayed in March 2024

We liked everything, but will definitely book a second level room with a TV the next time we stay.

The staff was extremely kind. The complementary coffee, tea, and hot cocoa was amazing.

Stayed in March 2024

The room could be a little bigger.

Meet our expectations!

Stayed in February 2024

Noise from planes flying overhead. Lack of elevators.

Very clean rooms and nice, friendly staff. Good breakfast, but meals are over priced.

Stayed in March 2024

The hotel is located right next to the airport, so you can hear quite clearly the aircraft noise which is - at times - excessive. Thankfully, though, Hilo airport is rather small so there are not so many planes per day. There were some bugs in our bathroom which managed to get in through the broken window. The bathroom was relatively small and I didn't find the mattress or pillows (flat) to be very comfortable (but personal taste).

The staff were really friendly and helpful. The room was clean. There was ample parking. I really appreciated the free water, coffee, tea and other amenities. The rooms were very big and the a/c worked well. I appreciate the social responsibility aspect and approach to providing accommodation!

Stayed in February 2024

Balcony overlooked the pond; a very relaxing view. Entire facility very clean. Parking was ample and convenient with the side entrance. Ccngenial, helpful staff. Room rates great. Restaurant was convenient with friendly staff.

Stayed in February 2024

It wasn't sound insulated at all. You could hear the people outside and the neighbors.

The room was clean and the bed was comfortable.

Stayed in March 2024

pool was cold

staff were super nice

Stayed in February 2024

no balconies

everything

Stayed in February 2024

I loved the fact that we were located on ground floor and close to the pool!!

Stayed in January 2024

Quiet, close to the airport. Convenient to Hilo town. Friendly staff. Nice quiet pool area.

Stayed in February 2024

a restaurant and bar at the hotel would be a plus.

clean and comfortable room in a small hotel, had a lovely carp filled pond and turtles in the water just across the road. you need a car to get around as there are only a couple of restaurants within walking distance and nothing at the hotel, and most places seemed to close at 9pm.

Stayed in February 2024

The room was adequate, but no better. Wash the duck droppings off the rocks and bridges in the Koi pond once in a while. You sit there, and at certain times of the day, it is all you see. Other than that, it is a really pretty place.

Facilities and common areas clean and top notch. The most helpful and friendly staff I have ever encountered in 50 tears of traveling. Every one of them. These people were almost unbelievable.

Stayed in February 2024

Not too much to complain about. You will hear airplanes because of the area, but that would be the same with any hotel around there. Laundry was expensive, but the washers are industrial size so you can fit a double load in.

The absolutely most wonderful staff. Free coffee, water, tea, hot chocolate 24/7. Complementary bikes and paddleboards. Yoga and other classes available in the morning. Hotel has been recently updated. The courtyard and pool are open air, which is truly lovely. We had a great stay and will go back if in Hilo.

Stayed in February 2024

Local traffic noises were distracting sometimes

Staff were very friendly and helpful with local recommendations for restaurants, turtle sightings and snorkelling locations.

Stayed in January 2024

Bathroom could have been cleaner

Great location! Friendly staff. Relaxing atmosphere. Cultural events.

Stayed in January 2024