Hotels near Louis Armstrong New Orleans International Airport - MSY, New Orleans

My husband James submitted a prior review regarding our stay on Thursday 02/20/20 - 02/21/20 and in the reply posted on his review SEVERAL false statements were made by management. 1. He was accused of filing his second false review. Before the above mentioned date, we've never stepped foot in this hotel! 2. It was indicated he contacted the front desk to complain about noise from another room and it was addressed with that guest immediately. Once again a false statement! When the "party" started, we only had about one more hour before we had to leave for the airport--no point! 3. The room stunk and the floor WAS DISGUSTING! Unfortunately the formerly white socks have been washed already so a picture can't be sent. In the bathroom under the sink where they obviously don't mop it's disgusting, you can see the black dirt in the grooves on the tile, and IF they do mop anywhere else in the room, it's not effective!!!! Now today, a new issue, our quoted price is not what's being charged to our credit card and we returned the key, remote, and left the room how we found it. No damage was done, we didn't steal any of their sandpaper towels and we're being charged incorrectly. That will be dealt with accordingly. DO NOT STAY IN THIS HOTEL!!!!!!

Kenner is a very nice place and everything we needed was at our fingertips. Everything we visit the people were all smiles and friendly. We didn't get to do much because of the Corona we were there for a funeral. We will be back when everything is up and running! I love Joe's daiquiri and food restaurant it has good food and the daiquiris are the best!

The ice bucket was covered in ants. There was no remote for the TV. The telephone was broken, There were 3 pillows for four people and very small pillows. The blanket had a big, brown stain on it. No cover on one bed. The iron was sitting on the floor, the iron holder was hanging off the wall. Sketchy at best.

I am totally furious. Between Booking.Com and Hilton, the scammed me out of a measly $16.00. They booked me online and I got a written confirmation of the total price including all taxes and fees. Then when Hilton emailed me my receipt after checking out the bill reflected a charge $16.00 more. Obviously hoping I would not notice or didn't care to follow up. The amazing part is I DID follow up and Hilton acknowledges the original booking price from Booking.Com but says they are still charging me the higher price for the room regardless of the written confirmation. And they were quite arrogant about it. One thing is for sure. I will never stay at another Hilton and I will not use Booking.Com again. Written confirmations mean nothing and "Bait and Switch" or just plain cheating seems to be the business policy. Beware. Check you bills closely.

If you have a chance to go to a better location, absolutely do it. This hotel is located in a dangerous-looking, Industrial, run down airport area of town just like the airport is. I would never ever venture outside the hotel on my own specially after dark, the area looks that bad. Although this isn't helping, it's obviously a Hilton in a bad part of town, and the facility reflects that.

The hotel seems as if it had not been cleaned since the hurricane. No shuttle available. The ceiling in my room was falling in, there was trim missing in my room. The bathroom grout around the outside of tub was dirty. I had to stay there overnight for an early morning flight and was pretty grossed out by how dirty everything was, also no hair dryer in my room. Staff at front desk was super slow to check me in and when I asked about shuttle to airport was told "no it hasn't worked since the hurricane" I said that the website said there was a shuttle and front desk clerk said oh well nothing I can do about that.