Attractions, activities, and experiences

You can show your tickets on your phone at the venue or print them at home. Check your confirmation email for additional instructions. In some cases, you may need to retrieve the ticket at the venue before entering.

Your booking details are in your email confirmation or under “Bookings & Trips” in your account.

You can verify your booking status by accessing your online confirmation from your email and clicking “Open it online.”

Check your email confirmation for the latest information about your meeting point. To get updated details, including exact addresses and directions, click “Open it online” in the email the day before the tour to verify again.

We recommend arriving at the meeting point 15 minutes before the tour/activity begins. If you have any problems, contact us for assistance.

For some tours/activities, the pick-up time chosen during booking is tentative and requires confirmation from the local operator. Refer to your email confirmation for instructions on whether you need to reconfirm the pick-up time and location before the tour.

Some tours and activities don’t offer pick-up locations. If pick-up is included, it’ll be specified in the tour/activity page’s “Location” section. Enter your pick-up location details when booking. The local operator will provide a meeting location and time. If your booking doesn’t include a pick-up location, the operator may still ask for your details to contact you if there are changes to your tour. To update or add a pick-up location to an existing booking, contact the local operator directly using the information on your ticket. They’ll confirm the exact pick-up time and location.

In the unlikely event that our local operator needs to cancel your booking, we’ll try to offer an alternative. If no acceptable alternative is available, we’ll cancel and fully refund your booking. If you receive a refund confirmation email, the refund will be processed automatically to the original payment method. If the local operator confirms the cancellation but you don’t receive a cancellation confirmation email, contact our Customer Service team.

It depends on your cancellation policy. Your cancellation policy can be found at the bottom of your confirmation email and in the Bookings & Trips section of your account.

You should receive a refund within 14 days of cancellation, depending on your bank.